Employer brand

DEIB in the workplace: Top trends to activate an inclusive employer brand

In the relentless pursuit of top talent, few things capture the imagination of modern candidates and employees more than a diverse, inclusive workplace.

Especially among the latest generation of recruits, a culture of belonging and tolerance plays a huge part in where they choose to work. According to research by Glassdoor, approximately two-thirds of job candidates seek out employers with distinctly diverse workforces.

This intent has given rise to an increasingly adopted term: Diversity, Equity, Inclusion and Belonging (DEIB). For today’s company executives and employer brand managers, this is an acronym you must become fully familiar with to maximise your recruitment and retention efforts.

In this helpful guide, we outline what DEIB means, highlight its importance to the attractiveness of your employer brand, and share our top DEIB trends for 2024 to make diversity and inclusion centrepieces of your talent attraction strategies.

Defining DEIB: What is Diversity, Equity, Inclusion and Belonging?

DEIB stands for Diversity, Equity, Inclusion and Belonging, four concepts at the heart of a fair, equitable and all-embracing organisation. To properly define DEIB, it’s best to examine each component separately:

Diversity

Diversity is all about ensuring everyone is represented in your workplace. Age, ethnicity, gender, sexual orientation, disability status, economic background – a truly diverse workforce contains a healthy mix of these and other factors.

Diversity is incredibly valuable to encourage different viewpoints and gain unique perspectives within a company. It’s also beneficial for expanding your talent pool, building team camaraderie and developing a better understanding across your diverse customer base.

Equity

Equity means affording the same opportunities for career progression to all employees, regardless of their backgrounds. If an employee has the requisite skills, works hard and develops over time, there should be no barrier to success.

Equity also means that each team member should have access to the right resources to do their jobs to the best of their ability. Fundamentally, a focus on equity ensures a fair, impartial work environment.

Inclusion

Inclusion ensures that every employee or candidate feels welcome, accepted and valued by the people around them and their company as a whole. Do co-workers uplift each other? Is feedback provided constructively? Do people feel involved in their work environment?

Examples of inclusivity in the workplace include gender-neutral restrooms, flexible and remote work inclusion, and celebrations for cultural holidays and traditions. These and further inclusivity-driven measures often inspire higher productivity, stronger performance and greater employee retention.

Belonging

Belonging centres around the individual employee experience. If a workplace is truly inclusive, fair and diverse, an employee should feel as though they belong. They should feel valued, that they contribute to the company, and are respected by their colleagues.

When your employees feel welcomed, they come to work excited, engaged and enthusiastic, with a better opinion of your company and a desire to reach their full potential.

DEI vs DEIB: What’s the difference?

DEI (Diversity, Equity and Inclusion) is a well-established term in the global employment landscape, and is the base that DEIB has evolved from. So are they essentially the same, or does the ‘B’ make a big difference?

It’s a little more than that. DEIB is the acknowledgement that belonging is the end goal of effective diversity, equity and inclusion initiatives. Belonging is the feeling an employee should have if a company is truly inclusive.

Extending conventional DEI practices into the modern DEIB framework places the individual employee experience firmly in focus. It ensures that every initiative is underscored to make the workplace safer, kinder and more comfortable for everyone, so that each employee feels at home in the organisation.

The importance of DEIB in attracting, recruiting and retaining today’s top candidates

We’ve touched on this already, but the importance of DEIB for today’s generation of employees cannot be overstated. 

Truly committing to DEIB strategies and dedicating the time to establishing an inclusive workplace culture has ripple effects that unlock numerous benefits for your organisation. Here are just some of the ways it makes a huge difference:

Engages Millennial and Gen Z candidates

As noted earlier, DEIB is a major incentive for the latest generations of job candidates. 73% of Gen Z employees and 68% of Millennial employees say they prioritise DEI programs when choosing a company to work for.

Communicating and demonstrating your dedication to this cause – be it through specific DEIB training programs or as part of your wider company culture – will put you in a stronger position to hire than your less progressive competitors.

Increases brand reputation

Your brand’s reputation says a lot to prospective candidates. When polled, approximately 70% of recruits said they would reject job offers from companies with negative reputations, even if they were unemployed. To ensure your company’s reputation is on the trajectory for success, it’s important that DEIB plays a big role in your day-to-day operations.

If reviews on your Glassdoor profiles are littered with accusations of biases, favouritism, unfair pay or discrimination, the best candidates will look elsewhere.

Raises employee retention

According to Equalture, workplace and recruitment diversity can significantly reduce employee turnover and improve retention by over 68%.

When your staff feel included, accepted and comfortable in their environment, they’re far less likely to seek other opportunities. Focusing on diversity, equity, inclusion and belonging cultivates these feelings, so you can hold onto your top-performing talent for longer.

Boosts productivity and employee engagement

Creating an environment that naturally fosters a sense of belonging helps people work their best. When people feel happy, motivated and welcomed in their jobs, productivity rises and performance improves, leading to better business outcomes.

For instance, inclusive teams are estimated to be 35% more productive than those lacking this essential element. Furthermore, Millennials are 83% more likely to be engaged at work at inclusive companies.

Inspires creativity and innovation

With a diverse, multifaceted workforce, you have a melting pot of ideas and experiences that you can harness to drive your brand forward. 

Without this variety of perspectives, you get homogenous ideas and a stale work environment. Company growth stagnates and your staff feel stuck in place. With this in mind, it’s not surprising to learn that inclusive companies are nearly twice as likely to be innovators in their space.

Enhances decision-making

Greater communication and sharing of unique ideas leads to better decision-making. By exploring a problem from multiple angles with different viewpoints, you can reach a more considered, strategic solution.

As they say, two heads are better than one. And the stats back this up – diverse teams are 87% better at making decisions than non-diverse teams.

Improves financial performance

What about the bottom line? Focusing on DEIB has unlocked significant financial benefits for organisations across the globe. Inclusive companies generate over twice the cash flow per employee, while diverse, inclusive leadership generates 19% higher revenue.

Beyond this, three distinct McKinsey studies determined that ethnically diverse companies deliver up to 36% more profitability, while greater gender diversity led to a 25% increase in financial performance.

As DEIB becomes increasingly important to the career ambitions of modern employees, it is also a pivotal element in a robust, high-performing employer brand strategy.

Based on the latest trends and techniques we hear from employer brand and HR professionals worldwide, here are 6 ways to make DEIB a core focus in your organisation and talent attraction methods.

1. Adopt AI to sense-check your DEIB communications

Today’s candidates are hyper-vigilant when it comes to the language you employ in your various employer brand communications, from job descriptions to recruitment adverts. With the evolution of AI algorithms, you can use these to review the copy of any content, to ensure nothing you publish unintentionally discriminates against potential candidates.

AI can also enable your hiring managers to review resumes impartially, analysing the relevant details without any consideration of gender, ethnic origin or similar factors. You may also use it to assess any salary discrepancies, so your company can make progress toward a more equitable work environment.

2. Establish diversity & inclusivity champions and ERGs

While the right policies are important, a diverse, inclusive environment must be nurtured over time. Hiring DEIB specialists, or promoting people from within your teams to act as diversity champions, helps ensure these issues are addressed from the ground-up.

Your representatives must have passion for the causes they represent, and be equipped with the relevant training materials, resources and freedom to fulfil their role. Setting up Employee Resource Groups (ERGs) can further support these individuals by creating voluntary, employee-led groups based on shared characteristics and experiences.

This organisational structure can help ensure your workforce’s unique wants and concerns are addressed directly, by people who understand them on a deeper level. It helps confirm DEIB policies are upheld and all employees are educated about these fundamental issues.

Plus, giving these groups the power to create content supporting your diversity and inclusivity initiatives can enhance your DEIB efforts internally and externally, especially through your staff’s social media profiles. Always keep in mind that candidates are more prone to trust a company’s employees over the company itself.

3. Integrate intersectionality into your DEIB strategies

A term coined by legal scholar Kimberlé Crenshaw in 1989, intersectionality is a growing concept that notes how differences in people’s backgrounds, whether it’s their age, gender, race or abilities, shape their experiences in the world.

Creating policies and programs around intersectionality will help your various employees better understand the challenges and discrimination their co-workers face, leading to a more empathetic work environment. This could take the form of monthly meetings or presentations from team members expressing their experiences.

Steps like this reinforce that your DEIB efforts are more than a token gesture. It shows you care about your people’s backgrounds, want to open dialogues and break down systemic barriers to create fair opportunities for everyone.

4. Create a culture of greater transparency

Transparency has become increasingly vital in building trust between employers and employees, particularly in the issues of diversity, equity and inclusivity:

Building a culture of transparency over pay, hiring practices, career development and more can help your staff feel significantly more acknowledged and respected. It demonstrates that you value a fair, equitable environment and have no hidden barriers hindering their progress.

To foster a more transparent work environment, you should aim to:

  • Introduce pay transparency commitment guidelines
  • Disclose your diversity metrics publicly
  • Illustrate clear pathways for promotions and career advancement
  • Publish details about the diversity of your suppliers and contractors
  • Share your company’s DEIB goals and targets across your organisation

5. Set up inclusive recruitment processes

Are your hiring practices aligned with your DEIB commitments? Every layer of a candidate’s recruitment journey should be structured around this if you want to meet your diversity and inclusivity targets, ensure that no candidate feels alienated, and further boost the likelihood of long-term retention.

To evolve your recruitment strategies with DEIB at their core, consider the following:

  • Implement a “blind” resume review to eliminate any biases over a candidate’s name
  • Audit your job benefits to check they align with your preferred candidates’ wants
  • Offer dedicated DEIB training to your hiring managers and recruiters
  • Use inclusive language in your job adverts, correspondence and onboarding materials
  • Post on niche job boards that focus on promoting diverse candidates

6. Upscale your DEIB communications with brand management technology

As today’s recruitment teams are expected to deliver more with less, engaging and attracting diverse talent becomes that much harder. 57% of talent leaders say hiring a more diverse workforce is a top priority, but 43% feel sourcing candidates is a serious challenge.

You want to advertise everywhere, with tailored content that reflects the diversity and inclusivity of your organisation, so you can truly connect with a wider talent pool, but time and design expertise are finite.

High-quality employer branding tools can unlock the full potential of your DEIB recruitment, enabling you to create, structure and unleash your brand like never before. By investing in the right software, you can:

  • Establish a digital brand hub for your employer brand guidelines, DEIB framework and more, so that your entire team is educated on your values and mission
  • Scale your content production with smart design templates, enabling anyone in your organisation to create high-quality content consistent with your brand identity
  • Rapidly tailor assets with the right language, imagery and styling to attract a diverse pool of candidates
  • Store any DEIB-focused images, assets, videos and more in a dedicated Digital Asset Management system, making it easy for your recruitment teams to locate and share these in your campaigns

With a strong, reliable brand management platform in your corner, you gain the power to present a consistent, far-reaching employer brand, one that illustrates your commitment to diversity, equity, inclusivity and belonging to the fullest.

Building your up-to-date employer brand around DEIB

DEIB is here to stay. With the latest generations placing a premium on an employer’s diversity, inclusivity and fairness, you must put these four letters at the heart of your employer brand to keep your recruitment efforts on the right trajectory.

We hope that these recommendations and top trends enable you to activate DEIB in your branding and build a truly inclusive work environment. 

But remember – authenticity is everything. This can’t just be a token gesture during Pride Month – prioritise DEIB within your existing workforce and ask your current employees how you can improve. 

Once you have these matters settled at home, you can make real strides to engage perceptive, progressive talent across the globe.

Brand management

7 successful brand reputation management strategies

Reputation is everything for today’s brands. Your brand’s reputation is how people perceive your organisation, from your day-to-day consumers to your employees and stakeholders.

Fundamentally, the stronger your reputation, the more you’re trusted and respected by those around you. This in turn increases customer loyalty, boosts sales and grows your market share. Those are incredible benefits, but they come with a hefty burden, as just one or two missteps can cause your reputation to tumble, and put you on a long road to recovery.

Maintaining a strong brand reputation demands long-term, end-to-end management, addressing both the positive and the negative. In this guide, we share strategies we’ve learned across our 20+ years of working with global brands to help you stay in good standing with your target audiences.

Brand reputation management quote by Warren Buffet - It takes 20 years to build a reputation and 5 minutes to ruin it

What is brand reputation management?

Brand reputation management is the steps and strategies you take to monitor, govern and protect your reputation with your audiences.

In this digital age, most of that takes place online. From comments on your social media platforms to dedicated review websites such as Yelp, Trustpilot and Google Reviews, there are many forums for your customers, employees and beyond to share their thoughts about your brand, products and services.

And what they say matters. Around 90% of consumers say they won’t frequent a business with a negative reputation, while nearly 70% of job candidates would reject job offers from a company with a poor reputation – even if they were unemployed!

Brand reputation statistics infographic about the impact of negative company reviews and reputation on consumers and candidates

What does brand reputation management involve?

As much of what dictates a brand’s reputation happens online, managing this will typically include:

  • Monitoring brand mentions, comments and messages on social media
  • Checking your platform’s online review pages and responding to comments
  • Responding to customer enquiries through emails, contact forms and other communication channels
  • Developing public relations strategies to handle how your brand is presented in the media and manage crises
  • Collaborating with industry experts and influencers with strong reputations
  • Creating expert content on your website and wider platforms to demonstrate your thought leadership

However, it’s equally important to manage your brand offline. Communications with customers and appearances in local publications can majorly contribute to how people perceive you.

How do I measure my brand’s reputation?

While there is no clear-cut way to know if your brand has a good or bad reputation, several indicators can help you gauge public opinion:

6 ways to measure your brand reputation - brand sentiment, customer surveys, reviews, media mentions, feedback and  awards

Tracking these metrics will give you a solid sense of how people view your brand, and whether you must take action to repair any damage.

The importance of a positive brand reputation – and the costs of a negative one

The importance of your brand’s reputation cannot be overstated. As mentioned earlier, it’s one of the biggest influences on trust between your brand and your core audiences. A negative reputation won’t inspire confidence in potential customers or employees – particularly if your competitors have a more positive stature.

But its value goes far beyond trust – a positive brand reputation:

Boosts sales and revenue

When you have many positive reviews from satisfied customers, others will naturally want to experience the same quality. Conversely, an abundance of 1-star reviews will scare potential customers away, costing you revenue.

Customers willing to spend 31% more on a  business with excellent reviews - Brand reputation and revenue statistics - Source: Invesp

Builds customer loyalty

A consistent reputation breeds loyalty among your audience, as they understand they can trust you to deliver on their expectations. As you can imagine, having a constant stream of loyal customers coming back time and again contributes significantly to your ongoing success.

Attracts top talent

Modern candidates are increasingly concerned about the reputation, ethics and social responsibility of the brands they work for. The better your reputation, the better your chances of recruiting and retaining the best available talent.

86% of employees and job seekers research company reviews and ratings - Employer brand reputation statistic - Source: Glassdoor

Opens doors to partnerships

Did you know that 69% of consumers trust recommendations from their favourite influencers? These personalities also have reputations to uphold, so a strong brand reputation is crucial to secure these beneficial partnerships.

Increases brand awareness

There’s an old saying that there’s no such thing as bad publicity. However, constant negative feedback results in the wrong type of brand awareness – the type that wards away potential customers. Effective brand management helps you appear in the right places to attract consumers, from search engines to social channels.

Brand trust statistic - 82% of shoppers make purchases based on brand trust - Source: Shopify

Grows brand equity

Greater loyalty and awareness among your target audiences contributes to better brand equity. This helps increase your market share among competitors, and enables you to charge more for your goods and services.

Minimises the impact of a crisis

Every organisation makes mistakes or unpopular decisions from time to time. With a healthy brand reputation, you’re in a better position to navigate troublesome moments and minimise the repercussions. If you have a weak reputation already, these moments may prove the final straw for your audiences.

Discover how to master brand communication - Link to Papirfly guide

7 effective brand reputation management strategies to protect your stature

Now you understand the value of a strong brand reputation, what can you do to establish and preserve this?

Of course, the core of any good brand reputation is offering quality products and services. Nothing will redeem you long-term if you fail to meet this benchmark. But from this foundation, there are numerous steps you can take to reinforce your status:

1. Encourage authentic reviews and ratings from your customers

First, regularly encourage feedback from your customers, both positive and negative. When they buy your product or use your services, ask them to share a review either in person, via email or attached to your invoices. 65% of people will leave a review if prompted by an organisation.

Ideally, your overall review rating should be between 4 and 4.7 stars. 57% of consumers won’t use a business with a rating below 4 stars, but the likelihood of purchases also dips the closer you get to the full 5 stars, as many customers consider this inauthentic or inflated.

Authenticity is essential. Whether people love or loathe your products or services, potential customers want an honest assessment to make their judgements. Fake positive reviews don’t benefit you or your reputation.

Online review and reputation statistics infographic - Sources: Podium and BrightLocal

2. Respond promptly to any customer concerns

From a critical email to a negative review, you must proactively respond to customer issues with your brand. 89% of consumers say they are likelier to frequent businesses that respond to all reviews, positive or negative.

Brand sentiment analysis and social listening tools can help you here, spotlighting any negative online comments or reviews so you can promptly respond. With your responses, remember to:

  • Provide a solution to their issue where possible, or reassure the person that you are actively working on one
  • Demonstrate empathy for their frustration or dissatisfaction
  • Maintain communication while their issue is being resolved
  • Follow up with the person once their problem is solved, and potentially encourage them to rescind or update their review

For more efficient responses, you may establish template answers for frequently asked queries or problems you have identified. However, you should use these only as a base and tailor your specific responses to the customer’s direct concerns.

And remember, negative feedback can be the springboard to positive improvements for your organisation, so always welcome these with open arms!

3. Maintain consistency across your brand assets

Your reputation is judged by more than your online reviews. Most customers expect consistent messaging across every engagement they have with your brand. Any break in your tone, visual identity, brand colours and more can make your brand appear disorganised and unprofessional, harming your overall reputation.

It’s essential your branding and marketing stay consistent on every channel. To achieve this:

  • Establish clear brand guidelines that tie down your brand’s identity
  • Develop branded design templates to keep your assets aligned across all platforms
  • Invest in a Digital Asset Management (DAM) solution to provide a single library of approved assets for your teams
  • Recycle existing brand assets in different formats to maintain the same look and feel
  • Monitor your marketing campaigns to identify any instances of inconsistency at the earliest opportunity

For more advice on this topic, check out our ultimate guide to brand consistency.

 87% of customers think brands should work harder at brand consistency - Source: Convert Group

4. Create brand reputation guidelines and a communications strategy

In a similar vein, it’s beneficial to establish specific brand reputation guidelines to define how you communicate your brand and respond to feedback. These guidelines could include:

  • Your brand values and mission statements
  • Your brand’s visual identity, including logos, colour palettes, typography and imagery
  • Your tone of voice, ensuring messages reflect your brand’s personality
  • A framework for crafting messages, comments and responses in line with your brand identity
  • Crisis communication protocols to manage negative publicity quickly
  • Social media guidelines that dictate how you engage with followers on your social profiles
  • Customer service standards that set expectations for all customer interactions
  • Partnership and sponsorship criteria that ensure you select partners and sponsors that align with your brand’s values

With a solid communications strategy in place somewhere readily accessible to your marketing, PR and branding teams across the globe, you help ensure a consistent approach and reputation at all times.

5. Invest in online listening tools

It’s impossible to stay abreast of everything people say about your brand manually – at least not without a considerable investment of time and resources. 

Online listening tools can monitor and track references to your brand on social media, Google, review sites and beyond. This allows you to instantly see, digest and respond to any negative sentiment, as well as measure the performance of branded hashtags and specific marketing campaigns.

Some online listening tools will cost you nothing to set up. Google Alerts is a great example, one every brand should pay attention to, sending you daily email notifications for particular keywords and phrases you want to track online.

Other noteworthy online listening tools include:

6. Focus on enhancing your SEO

68% of all online experiences begin with a search engine, and they are among the most trustworthy sources of information for consumers. Therefore, the higher your website ranks on search engines, the more reputable your brand appears.

Devoting time to your SEO strategy helps your brand get noticed on these essential destinations, and establishes you as a thought leader in your industry. To ramp up your SEO efforts, consider:

  • Creating engaging, relevant content that addresses your audience’s questions and needs
  • Keeping your content up-to-date to maintain its relevance and freshness
  • Optimising your content, titles, images and more with the correct keywords to generate search traffic
  • Improving the structure of your website through internal linking and a consistent URL layout
  • Acquiring high-quality backlinks from authoritative websites in your industry
  • Ensuring your business information is consistent across online directories and listings
  • Enhancing user experience (UX) by making your website easy to navigate and visually appealing
SEO and trust statistics for trusting search engine results and number 1 results in Google  - Source: Convert Group

7. Harness user-generated content and brand advocates

Lastly, we noted earlier how consumers are more inclined to trust individuals than brands. This is nothing ground-breaking, but it does make user-generated content (UGC), testimonials and similar assets incredibly effective at raising your brand reputation.

By showcasing customers using your products or services in videos, or sharing employee experiences on review websites such as Glassdoor, this presents an authentic impression of the quality of your organisation.

The more third-party advocates and influencers you have promoting the benefits of your brand, the more trustworthy and reputable you appear to your target audiences.

Build your reputation on an on-brand culture

With your brand’s reputation fundamental to your long-term revenue, recognition and success, we hope this guide gives you the foundation to control this across all platforms.

Of course, a strong brand reputation is based on a robust on-brand culture. An environment where all your teams understand your values and identity, and have the tools to communicate these across your marketing operations.

Identifying an effective Digital Asset Management and Content Creation solution gives your teams the foundation to maintain this consistent presentation. With this structure, your customers, employees and beyond are encouraged to gain trust in your organisation, keeping your reputation solid and stable for years to come.

Brand consistency, Employer brand

Refreshing employer branding: webinar insights from PepsiCo and Papirfly

In today’s competitive job market, with global companies trying to maintain a consistent reputation across all markets, a strong employer brand is more crucial than ever. Using brand and content management solutions have become essential when scaling and streamlining branding efforts.

Recently, Papirfly collaborated with PepsiCo to deliver an insightful webinar on the evolution of PepsiCo’s employer brand. Featuring Sally Elbassir from PepsiCo and Espen Getz Harstad, Chief Branding Officer at Papirfly, the session highlighted strategic innovations and practical approaches to maintaining brand consistency and empowering employees – anywhere in the world.

Strategic collaboration and innovative employer branding

The discussion underscored the strategic innovations PepsiCo implemented to transform its employer brand. By establishing clear visual identity guidelines, PepsiCo ensured brand consistency and empowered its teams to create customised, cohesive brand assets.

Having worked historically with each market or region working with their own agencies and partners, creating assets with consistency was difficult. “Maintaining brand consistency was just so challenging,” noted Sally Elbassir from PepsiCo. “All it takes is a little tweak here and a little tweak there, and then suddenly your brand doesn’t look like a brand anymore.”

PepsiCo’s challenges and solutions

One of the key challenges PepsiCo faced was balancing budget constraints while maintaining a cohesive global brand identity. Sally Elbassir explained, “Every market has a different marketing budget that they can allocate. So with Papirfly, we ensured that folks could create assets that are a bit customised but maintain that global brand.”

Empowering employees was another crucial aspect of PepsiCo’s strategy. “With Papirfly, one of the cool things is that it’s a tool everyone feels empowered to use. We made sure that we set it up so folks could take the templates and then create and use them to build assets that are still a bit customised but maintain that global brand,” said Elbassir.

Enhanced asset creation, workflow efficiency and agency collaboration

Papirfly significantly improved on-brand asset creation, transforming how PepsiCo worked with external agencies. Day-to-day assets can now be created in-house without the external back and forth of review and sign-off, releasing agency budget to be used on more specialised creative work. The platform optimised campaign execution and workflow management, ensuring timely and effective communication. 

“Papirfly has transformed the way we work with agencies. We can use budgets to focus on the more complex creatives, and with both parties using Papirfly’s DAM, agencies can understand our brand and access and upload preapproved photography and other assets with ease. It’s been a game-changer,” shared Elbassir.

During the Q&A, Espen highlighted the evolving relationship with agencies. “Instead of eliminating agencies, we are focusing on improving collaboration. Papirfly enables us to work better together, with agencies gaining a deeper understanding of our brand and seamlessly contributing to our campaigns.” Sally confirmed, “This collaborative approach has led to more efficient use of our resources and higher quality outputs.”

Enhancing employer brand engagement and activation

Empowering employees to activate the hard-fought results of the employer brand development process has led to a stronger sense of belonging and loyalty, making them feel valued and more connected to PepsiCo’s global brand. Making every employee excited to be a brand ambassador in this way has been pivotal in maintaining brand consistency and reconfirming the positive values and visual identity in PepsiCo’s employer brand.

PepsiCo’s journey to enhance its employer brand showcases a commitment to maintaining a cohesive brand image while allowing for regional customisation. Creating a centralised brand asset management system has significantly streamlined PepsiCo’s employer branding efforts, ensuring consistent and compelling messaging across all markets.

Revolutionising talent attraction and retention strategies 

By centralising brand assets and empowering local teams to create on-brand materials, PepsiCo has revolutionised its talent attraction and retention strategies. This strategic move has enhanced the global brand presence.

As well as improved brand visibility, using the Papirfly Platform for employer branding efforts has ensured potential candidates receive a coherent and engaging narrative about what it means to work at PepsiCo – more effectively attracting top talent and providing a consistent experience for those employees after they are hired.

Strategic insights for employer branding professionals

Employer branding professionals can draw valuable lessons from PepsiCo’s experience:

  • Clear visual identity: Establish tight guidelines to maintain brand consistency across all regions.
  • Empowered scalability: Equip global and local teams to create on-brand assets instantly, creating agility and saving time.
  • Cost efficiency: Balance regional budget constraints while maintaining a global brand identity.

Papirfly’s role in PepsiCo’s success

All of this was possible with Papirfly. By providing tools for centralised brand management, template customisation, and employee empowerment, Papirfly enabled PepsiCo to maintain brand consistency and streamline asset creation processes. This partnership helped them to set a new standard for employer branding excellence.

  • Improved brand consistency: Centralised brand guidelines ensured a cohesive brand image.
  • Enhanced employee empowerment: Teams felt empowered to create customised, on-brand assets.
  • Optimised budget management: Efficient use of regional marketing budgets while maintaining global brand standards.
  • Increased talent attraction: A compelling employer brand attracts top talent more effectively.
  • Greater employee retention: Empowering employees to share their experiences fostered a more profound sense of belonging and loyalty.

A blueprint for future success

The collaboration between PepsiCo and Papirfly demonstrates the transformative power of strategic employer branding supported by advanced SaaS technology. For companies looking to attract and retain the best talent, the insights shared in this webinar serve as a blueprint for leveraging employee voices to create a compelling and authentic employer brand.

Watch the webinar in full to discover more about how PepsiCo utilised Papirfly’s brand management platform.

Brand management

The power of personalisation for brand marketing in 2024

“Personalisation – it’s not about first/last name. It’s about relevant content.” – Dan Jak

No customer wants to feel like a stranger or a number. They want the brands they engage with to understand them – their needs, their pain points, their goals. They want to be seen as individuals.

That is what creating personalised content is all about. It’s about tailoring customer experiences around specific consumers. It’s about building trust through more focused, familiar interactions. And ultimately, it’s about making sure customers feel special.

Better brand personalisation should be a goal in any organisation, and thanks to the tools available today, achieving this is more attainable than ever. Yet, a recent Papirfly poll found that just 25% of respondents classed their marketing efforts as highly personalised and on-brand globally and locally.

More must be done to deliver the personalised experiences modern consumers want. Here we’ll explore the benefits and challenges of personalised brand marketing, and how you can add a personal touch to your campaigns on a global or local scale.

Papirfly brand personalisation statistic - Only 25% of marketers say campaigns are highly personalised and on-brand globally and locally

What is personalisation in brand marketing?

Personalisation is when you adapt your brand marketing around the information you know about your customers. Their interests, preferred products or services, shopping habits, pain points – anything that enables you to speak directly to your customers on a one-to-one level.

Personalisation isn’t a new concept. In 18th century London, customers at Lock & Co. Hatters, the world’s oldest hat shop, would simply shout “hat” outside the shop, and the staff would deliver a new hat to them, matching their size and style preferences.

But in the digital marketing age, the ability to understand customer preferences through data and analytics has never been greater. How often have you searched for a product on Google or Amazon, and suddenly seen that same product appearing in your emails, social feeds and banner ads when you next hop online?

With the right tools and ethical techniques, you can gather the data to craft messages for specific target audiences, with the potential only limited by time and resources.

Is brand personalisation only relevant for e-commerce businesses?

Absolutely not. While personalisation is rightly attached to e-commerce and the wider retail industry, this approach is relevant for any organisation looking to generate more sales and loyalty from their target markets.

Infographic showing 72% of shoppers say businesses they buy from recognise them as individuals and know their interests - Source: McKinsey

5 reasons brand personalisation is so important

1. Modern customers want and expect personalised experiences

Firstly and most importantly, customers expect campaigns to be tailored around them.

87% of marketing professionals say consumers desire personalised content from their preferred brands, while 76% of consumers say they’re more likely to purchase from brands that deliver these personalised experiences.

While there’s always a risk of entering “creepy” territory – by and large, customers want to be presented with personalised products and offers.

Importance of personalisation statistics around personalised content, personal experiences, repeat custom and brand satisfaction

2. Personalised brand marketing boosts revenue

With today’s consumers more inclined to buy from brands that personalise their campaigns, naturally this approach encourages more sales. It just makes sense – if you as a customer are presented with a bespoke offer or discount based on your interests, you’re likely going to take it (or at least consider it).

In fact, it’s estimated companies generate up to 40% more revenue from personalised content, while personalised calls-to-action (CTAs) deliver over 200% more conversions than generic ones.

3. Personalisation improves the ROI of your marketing campaigns

Beyond revenue, personalisation can also noticeably improve the ROI of your marketing. By targeting customers with content and offers tailored to their wants and needs, you remove a lot of the speculation associated with less focused, generalised campaigns.

If you speak your customer’s language and understand their wishes, you’re more likely to secure an efficient conversion. That’s why 89% of marketers say they achieve a positive ROI when their campaigns are personalised.

4. Personalisation leads to more effective customer retargeting

Retargeting is crucial in today’s landscape to keep your message in front of your audience amidst a tidal wave of advertising and content. Personalisation and effective use of customer data enables you to customise your retargeting campaigns around your marketing segments.

This achieves better results, builds brand awareness and leads to more satisfying, familiar customer interactions.

Retargeted ads achieve 400% increase in engagement - Source: Vibe.co

5. Personalisation encourages stronger brand loyalty, recognition and equity

Finally, personalisation supports your brand marketing in ways that are difficult to measure, but still hold value. 

For instance, more personalised, positive experiences for your customers encourage loyalty and repeat business. 78% of consumers say personalisation makes them more likely to repurchase from the same brand, and loyal customers offer much more value to your business.

This more engaging content also enhances brand recognition among your core audiences, which in turn raises your brand equity and allows you to sell your products and services for a premium value.

What challenges do brands face in implementing effective personalisation strategies?

Although personalisation in brand marketing is more attainable than ever, numerous challenges can hinder your efforts: 

  • Capturing customer data can be difficult due to strict GDPR and protection guidelines
  • Becoming too familiar with your audience can put off prospective customers
  • Bringing individual customer data together to form distinct buyer personas can be challenging
  • Customer data silos in your organisation can lead to duplicate messages or prevent useful knowledge from reaching your marketing teams

Strong brand management can help you overcome these hurdles, and give your teams the power to personalise your customer journeys with speed and precision.

How to deliver personalised experiences across your customers’ journeys

If you are keen to unlock the full potential of personalisation in your marketing efforts, here are our key pieces of advice you need to consider:

Conduct market research and collect customer data

The heart of any brand personalisation strategy is solid, well-researched customer data. How can you tailor your messages if you don’t understand who you’re talking to?

Collect, analyse and scrutinise everything from demographics and past purchases, to preferences, behaviours and beyond. Carry out surveys to understand the specific wants of your target audiences better. By recognising the characteristics of your customers, your personalisation efforts become more relevant and powerful.

4 effective sources of customer data for personalised content- Analytics, surveys, social media metrics, and CRM data - Infographic

Segment your target audiences based on the information you gather

Once you have a bank of data, use this to segment your audience appropriately. Particularly for larger, global organisations, it’s unfeasible to meet the precise needs of every individual customer. Strong market segmentation is the next best approach.

Dividing your customers by their shared characteristics empowers you to produce personalised content and experiences that connect with a select group really well, which should encourage purchases.

Invest in tools for real-time asset creation and customisation

Agility is essential for effective personalised campaigns. With your knowledge of your target audiences, you must be prepared to capitalise on any event or opportunity in your marketing. 

Internally, you must also demonstrate agility by organising teams around specific customer segments or journeys with efficient collaboration.

Identifying and investing in brand management solutions and technology is key to achieving the flexibility your personalisation efforts require. In particular, prioritise on-brand asset creation software that makes it faster and simpler for your teams to personalise your global assets, and Digital Asset Management (DAM) to give people instant access to relevant content.

Centralise your brand identity in one accessible location

Personalisation should never come at the expense of your identity – brand consistency must be at the foundation to ensure a harmonious experience for your customers.

With this in mind, it’s useful to establish a centralised brand hub that your teams worldwide can access and refer to at all times. Brand guidelines, tone of voice, colour palettes – by containing everything in one location, your professionals can comfortably personalise materials knowing they can never stray from your core identity.

Develop distinct personalisation strategies for each stage of the customer journey

It can take many steps to capture a customer, so you should aim to personalise each part of their journey.

Personalising customer journeys - Awareness, consideration, decision - Brand marketing Infographic

Measure and refine your personalisation efforts

Our final tip is to keep your personalised marketing from stagnating. Conduct A/B testing on your communications, track the performance of your campaigns and encourage customer feedback to see where your personalisation efforts could be improved.

Useful metrics to measure the success of your personalised content include:

  • Customer satisfaction
  • Customer loyalty
  • Brand differentiation
  • Campaign ROI
  • Customer lifetime value

Perfecting personalisation both globally and locally

A personalised approach to brand marketing is especially important for global brands with numerous local outlets. With variances in languages, cultures, backgrounds, environments and beyond, a one-size-fits-all marketing approach simply cannot work.

Take Rabobank as an example. Headquartered in the Netherlands, this cooperative bank today has locations in over 20 countries across all continents. This means they must adapt content for each region to resonate with customers and promote relevant services, while keeping their global brand identity intact.

To overcome this challenge, Rabobank employs effective brand management technology that allows them to:

  • Build a dedicated home for their branding to maintain consistency across all channels and locations
  • Access on-brand assets from one central DAM system, with user permissions based on an employee’s position, region or country
  • Streamline on-brand asset production so their teams can execute in minutes, enabling them to stay agile and customise content at scale
  • Improve campaign execution to capitalise on industry trends with personalised content that engages audiences in real-time

With the right platform in place, Rabobank is making personalisation achievable in every market, while simultaneously strengthening its overall brand presence.

How Rabobank maintains local market presence while growing at scale with Papirfly - Quote “The Papirfly platform protects and strengthens our brand identity.”

4 brands who personalise with passion

1. Amazon

As the world’s largest online retailer, Amazon has constantly refined its algorithm to present personalised product recommendations to shoppers. This understanding ensures that Amazon is always pointing customers towards compelling offers, resulting in more positive experiences and an increased likelihood of conversions.

2. Coca-Cola

The famous “Share a Coke” campaign was a masterstroke in personalised marketing. Allowing people to customise bottles with whatever name they wanted, this was a campaign that could resonate in every country and culture.

It did more than personalise products, it tailored the entire customer experience and encouraged people to share their bottles on social media with the hashtag #ShareaCoke.

3. Shutterfly

Shutterfly’s approach is all about personalisation, allowing its customers to create custom gifts using their photos. To do this, a customer simply downloads the Shutterfly app, permits it to access their photos, and the app automatically identifies images with faces to place on items. 

This bespoke product is then sent to the customer, encouraging them to complete the purchase.

4. Matsmart

Through a series of highly segmented, dynamic Facebook ad campaigns, Swedish food retailer Matsmart achieved an 84% increase in website revenue in just three months, as well as a 4x ROI on the campaign over six months.

This example makes Matsmart a pioneer of how serving the right content to the right person at the right time can maximise your sales potential – something many brands have adopted since.

Ready to reap the rewards of personalised brand marketing?

Personalisation is one of the most powerful ways modern marketers can connect with customers and build loyal, engaged fan bases. As customers’ expectations grow year on year, having the tools and knowledge in place to adapt your content for specific locations, generations and audience segments is key to maximise the ROI of your campaigns.

We cannot stress enough the value of branded design templates in achieving this aim. Creating personalised content can massively drain costs, time and resources when attempted manually, especially against the demands of multichannel marketing

Make this your priority, and crafting messages that speak to your audiences directly will soon be a seamless, painless process – one with the power to make a huge impression on the success of your campaigns.

Ready to unleash your brand consistently on every channel? Empower your people with Papirfly – the all-in-one brand management platform
Employer brand

Graduate recruitment: 4 major employer branding mistakes to avoid

Mistakes are important. They help us learn, grow and improve over time. Unfortunately, many brands fall into the same bad habits in their attempts to attract, recruit and retain an evermore sophisticated wave of graduate recruits. 

At the same time, today’s graduates can access and assess potential employers more closely than ever before – researching company culture, values, career development opportunities and more in a matter of clicks.

Repeating the same mistakes with your graduate brand prevents you from engaging this fresh, hungry generation and losing top talent to your competitors. To help you better tap into the graduate talent pipeline in an increasingly fierce job market, this guide will help you steer clear of common blunders. 

As a company with years of experience empowering organisations worldwide to unleash their employer brand, below we outline 4 major graduate recruitment mistakes and our top solutions to avoid them.

Graduate recruitment statistics infographic about increased graduate applications - Source: Institute of Student Employers

Graduate recruitment mistake #1: Not understanding your audience

The core of a strong employer brand is knowing your audience. What are potential new hires looking for from an employer? What do they know of workplace culture? How do they like to be communicated with?

These questions will encourage very different answers, depending on the age, experience and background of whom you ask. A graduate fresh out of university or college will have different wants, ambitions and tendencies than someone who has worked for 2 or 3 decades.

So, to ensure you connect with the next generation of candidates, you must tailor your employer brand strategy to meet their expectations. And for that to succeed, you must understand what Generation Z wants from employers.

What do today’s graduates look for in an employer brand before applying?

Today’s graduates are firmly Gen Z, a generation that is estimated to make up 27% of the global workforce by 2025. They’re as digitally-driven as it gets – the first generation that doesn’t recall a time before the Internet was widely available.

As such, how Gen Z consumes content and judges an employer’s reputation is far removed from those who came before them. They are hypervisual, resilient and less entitled – and have preferences that modern organisations must prioritise in their graduate recruitment campaigns:

Gen Z recruitment and workplace stats around identity, work-life balance, remote working, diversity, values and environmental impact - Employer brand infographic

Gen Z candidates want transparency over salary

While Gen Z is less single-minded on salary than past generations, they still want to be paid fairly and well. 65% of Gen Z candidates say that pay transparency is one of their biggest motivators for applying for a job, so you should make this prominent in any job descriptions and adverts you share.

Gen Z candidates care about workplace diversity and inclusion

Today’s graduates prioritise a diverse, inclusive work environment more than generations before. According to research by Monster, 83% of Gen Z candidates say a company’s commitment to diversity, equity, and inclusion influences who they apply to, and 69% are more likely to apply to jobs where the employer branding reflects an “ethnically and racially diverse” workforce.

Beyond this, graduates also have strong feelings toward sustainability efforts, environmental practices and social responsibility initiatives, and want to work for companies whose values align with their own.

Gen Z candidates are tech-savvy

Gen Z has been brought up on smartphones and social media, so employers must focus on these devices and channels to reach graduates on their level. But beyond this, Gen Z also cares about the quality of technology they’ll use in their job – 70% of these employees would leave a current role for one offering better technology.

Gen Z employees statistic stating that 70% would leave their current role for one offering better technology compared to Gen X and Baby Boomers - Source: Adobe

Gen Z candidates want flexibility

Work-life balance is one of the major concerns of graduate recruits. Gen Z candidates are 77% more likely to check a vacancy that mentions “flexibility” than one that doesn’t, while 72% of Gen Z employees have either left or considered leaving a job because their employer didn’t offer a flexible work policy.

Gen Z candidates want to learn and grow in a role

Finally, Gen Z is conscious about upskilling and evolution. 67% of younger recruits want to work for companies that actively teach skills to advance their careers, so promoting learning and development programs in your employer branding is a powerful incentive for today’s graduates.

Graduate recruitment statistic - 76% of Gen Z employees believe upskilling is key to career advancement - source: LinkedIn

The solution? Tailor your graduate recruitment strategy

Taking what we know about graduates, Gen Z and their employer preferences, you should use this to craft a distinct employer branding separate from your other campaigns.

For example, graduate recruits typically want to see diversity and inclusivity, so ensure the imagery of your campaigns makes this immediately apparent. They want career development opportunities? Dedicate a whole section to this on your recruitment website or brochures.

By tailoring your graduate brand around this audience’s priorities – adjusted according to your specific industry and company values – you are far more likely to leave a positive impression on top candidates.

Graduate recruitment mistake #2: Failing to use the right marketing channels

As mentioned earlier, Gen Z is the most tech-savvy generation to date (until Generation Alpha enters the workforce in a few years). Old-school approaches to promoting roles and your overall employer brand are becoming less and less effective – advertising in newspapers is hardly effective when 46% of graduates apply for jobs on their mobile phones.

Where you promote your employer brand is just as crucial as how you promote it, so you must consider the right channels to get your message across.

Social media is a standout example. 95% of the UK’s leading recruiters in The Times’ Top 100 Graduate Employers utilise social media in their talent attraction efforts, while over 50% of college grads use LinkedIn to research graduate job opportunities.

73% of job seekers aged 18 to 34 found their last job through social media - Employer branding and recruitment statistic - Source: Aberdeen Group

Videos are another powerful tool to connect with graduates. With Gen Z having grown up on platforms like YouTube and TikTok, video content stands out as a powerful way to communicate your messages in a way they actively enjoy.

But these aren’t the only ways to successfully reach modern graduates – also consider:

  • Creating a dedicated portal or page on your website dedicated to graduates, highlighting the perks and information that resonates with them
  • Attending university career fairs and campus engagement events, where your representatives can speak to interested candidates one-on-one
  • Developing graduate internship programs that allow them to understand your company culture and help you assess their potential
  • Using online job platforms such as Glassdoor, Indeed, Monster and more that graduates readily turn to when seeking out opportunities
  • Distributing brochures and leaflets at local universities and colleges to offer something different and more personal to today’s digitally-centred recruits

Furthermore, make use of your existing employees where possible. Younger candidates are far more likely to believe the experiences of a current employee when researching an employer than the employer themself.

 Employee advocacy - 66% of job candidates want to hear more from a company’s employees - Source: Workleap

Clever usage of employee testimonials, interviews and videos on your recruitment feeds can help graduates truly understand your work environment, and inspire graduates to examine your opportunities more closely.

But this poses a problem – with so many social networks, forums and channels you can use to reach graduates, how do you maintain an active presence on these while staying within time and budget limitations?

Investing in a powerful employer brand platform can empower your teams to produce high-quality assets for all potential digital and physical channels remarkably quickly. With smart, predefined branded templates, your teams can produce content faster for every touchpoint, giving you greater coverage for your graduate recruitment for much less effort.

 Papirfly success story - How IBM achieves brand consistency across their global recruitment campaigns with the Papirfly employer branding platform

Graduate recruitment mistake #3: Inconsistent branding

Today’s job-seeking graduates know the importance of protecting their own online presence. 70% of employers use social media to screen potential hires, so top recruits understand they must keep a clean, unproblematic image on their profiles.

Similarly, modern companies must take the same sensible approach to communicate a clear, unified and consistent image across every recruitment channel they use.

Think of your employer brand as your promise to potential recruits and existing employees. Any inconsistency or deviation in this image can quickly erode the confidence and trust of your audience. This costs you applications and sends top candidates to your competitors.

 Consistently presented brands are 3-4 times more likely to have excellent brand visibility - Source: Marq

What causes breaks in brand consistency? There are multiple reasons, but some of the most common include:

  • Departments and locations working in silos, resulting in individuals misusing your graduate brand or making errors, which over time will cloud your brand’s identity
  • An overreliance on external agencies, who are not as closely tied to your employer brand, causing misinterpretations
  • An abundance of recruitment channels can cause inconsistencies to creep in – having one look on your website and another at a campus presentation can create a disconnect

You never want potential candidates to get the wrong impression of your mission, values and company culture, or perceive your employer brand as chaotic or disorganised. Brand consistency is key to building trust, so how do you maintain this?

A central home for your employer brand guidelines

Establishing a distinct online destination for everything that dictates your employer branding – brand guidelines, colour palettes, your Employer Value Proposition (EVP) – means everyone responsible for producing your campaigns can refer to this whenever necessary.

Developing a true brand hub keeps your content consistent and aligned according to your core identity.

A single source of truth for your digital assets

Next, investing in Digital Asset Management (DAM) can give your teams worldwide access to a dedicated library of approved, on-brand assets, imagery, videos and beyond.

Again, this provides a single source of truth for your graduate recruitment collateral, so your campaigns never deviate from your brand message.

A collection of locked-down design templates

Using templates does more than accelerate asset creation; it also ensures certain elements such as your logo, design elements and imagery are formatted correctly on every new asset produced.

This provides a robust framework for your teams to work within, and means they can adapt content inside these bounds to translate your employer brand to local markets.

Having these as part of one comprehensive brand management solution boosts your efforts to attract top talent across the globe.

 Discover how to translate your employer brand for local markets - Link to Papirfly guide

Graduate recruitment mistake #4: Having a poor onboarding process

Imagine this – you’ve successfully attracted a hungry, motivated graduate to your team, and they passed their interview with flying colours. The hard work ends there, right?

Wrong. The recruitment process may be over, but your graduate brand must still work hard to nurture a sense of belonging within your latest recruit.

Especially because Gen Z is a generation of job-hoppers. 83% of Gen Z employees describe themselves this way, while over 22% of workers aged 20 and older spent less than a year at their jobs in 2022.

Retaining top talent for the long term is a persistent challenge, and starts with your onboarding process. This sets the tone for new arrivals, and a negative experience can instantly have them eyeing the exit door.

79% of employees say onboarding programs help them integrate and understand company culture - Source: Talmundo

Poor onboarding experiences may also hinder your efforts to attract graduates in the future if someone shares their negative experience online. On the opposite end of the scale, a positive onboarding experience is estimated to improve retention rates by as much as 82%.

So, what steps can you take to enhance your hiring process with effective onboarding?

Establish company mentors and “work buddies”

Entering the workplace is a daunting prospect for many graduates. Providing a mentor or buddy can help them ease into this transition and allow them to settle in far sooner.

Plus, it helps build a community within your organisation, providing your graduate hires with reassurance and familiarity from the outset.

 87% of organisations say a buddy system speeds up new hire proficiency
 - Source: Enboarder

Provide everything they need from day one

No new employee wants to arrive on their first day flustered about what they’re doing or where to go. Ensure new hires feel comfortable from the get-go by preparing everything they need to get started, including:

  • Setting up their workstation
  • Printing off all required paperwork
  • Organising all login details and entry cards they need
  • Presenting them with a schedule or calendar
  • Creating a dedicated employee handbook

Invest in introductory videos

As we highlighted earlier, Gen Z is much more accustomed to video as their preferred form of content. Creating accessible, repeatable videos that explain your company culture and your new hire’s responsibilities helps them understand your business sooner, while allowing your existing employees to focus on their tasks.

Introduce new hires to relevant training programs

Finally, demonstrate that you’re invested in their career development by setting them up with training programs and courses related to their work.

By giving new hires access to these learning courses, they will feel more empowered to deliver for your organisation. Your company benefits from a more motivated, skilled employee, while they form a more positive impression of your brand.

 Papirfly employer branding infographic - 4 ways to improve graduate onboarding

Support your company’s future with a great graduate brand

Your graduate brand is an integral part of your organisation’s long-term strategy. Ensuring you can consistently attract, engage and appeal to the next generation of candidates is key to a sustainable, lasting workforce – so it’s vital you get your campaign execution right.

By dodging the mistakes above, you go a long way to stealing a march on your competitors to seal the services of top, up-and-coming talent. Applying the techniques and strategies we’ve outlined, coupled with effective brand management software and a solid recruitment team, you can keep yourself firmly in the focus of young, aspirational job seekers.

If your talent acquisition challenges extend beyond your graduate recruits, find more excellent tips to attract and retain top professionals in our ultimate guide to employer branding.

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Employer brand

18 powerful employer branding tools to activate your campaigns in 2024

With job seekers increasingly selective about who they work for, it’s impossible to overstate the importance of a strong, consistent employer brand.

It’s your unique selling point against a wave of competition. Your window into your company culture. Your vehicle to excite and build trust with potential candidates. Simply put, it’s the heart of modern recruitment, and something that demands a great deal of attention.

Fortunately, today there is a plethora of software, tools and platforms designed to streamline your efforts, unite your global teams and maintain a consistent, regular flow of content to recruits and employees.

In this guide, we break down 18 standout tools you should be paying attention to in 2024, so you can activate your employer brand with complete confidence.

Employer branding statistics about candidate applications, reducing cost per hire, decrease in turnover - Papirfly infographic

18 employer branding tools to check out in 2024

  1. Papirfly
  2. Rally® Inside™
  3. Canva
  4. Seenit
  5. ChatGPT
  6. Recruitee
  7. Jobbio
  8. Cliquify
  9. Social Sender
  10. Sociabble
  11. Brandfolder
  12. Employer Brand Index
  13. Olivia by Paradox
  14. Pathmotion
  15. Greenhouse
  16. TalentLyft
  17. Monday.com
  18. Ongig

All-in-one employer branding software

1. Papirfly’s brand management platform

Papirfly’s brand management platform empowers you with the tools to create and communicate your employer brand in one comprehensive solution. 

This platform offers numerous features to unleash your employer branding on a global scale, including:

  • A dedicated online brand portal for your employer brand guidelines, Employer Value Proposition (EVP) and other key documents that define your brand’s identity
  • A comprehensive, industry-recognised Digital Asset Management (DAM) system, allowing you to store and share on-brand assets for your recruitment campaigns
  • Intuitive design templates that enable fast, cost-effective content creation without any risk of breaking your brand guidelines
  • The capacity to rapidly adapt assets for local markets with the right language, imagery and cultural nuances to connect with job seekers globally
  • Collaborative, easy-to-use campaign execution tools that keep your marketing activities aligned and well-coordinated
Papirfly platform statistics - 600+ brands using Papirfly worldwide with 212% average customer ROI, and $1.2 million 3-year savings on asset creation

2. Rally® Inside™

Rally® Inside™ is a similar employer branding platform that employs real-time data and best practices to develop campaigns that attract and retain top talent.

Allowing you to identify and engage with potential candidates wherever they are online, Rally® Inside™ also helps you understand the topics that resonate with your target audiences. This can play a role in focusing your employer brand strategy around your specific goals and ambitions.

Plus, it’s free for a single account user, making it a good entry-level option for smaller employer brand teams with limited budgets.

Employer branding content creation

3. Canva

One of the world’s most recognisable names in content creation, Canva’s wide range of templates and design tools empower your professionals to produce high-quality graphics to support your employer branding efforts.

From infographics and visual storytelling assets for your digital channels, to presentations and posters to inspire your existing employees, Canva can help you maintain brand consistency and generate engaging campaigns for your audiences.

4. Seenit

Did you know that job postings with video content receive 34% more applications than those without it? This makes tools like Seenit incredibly valuable, allowing you to collect, create and distribute user-generated video content from your employees, customers and beyond.

By encouraging your employees to submit video testimonials, behind-the-scenes footage and clips that showcase what it’s like to work at your company, you can develop a library of employer brand videos that capture the imagination of ideal candidates.

Job postings with video content receive 34% more applications - Video and employer brand statistic - Source: Career Builder

5. ChatGPT

As AI continues to evolve and expand our horizons, ChatGPT can greatly speed up the production of written content across your employer brand campaigns, from feeder text on your social posts to job descriptions and email marketing.

With effective prompt engineering, you can train ChatGPT to write in your precise tone of voice, allowing you to go from raw notes to brand-consistent first drafts in minutes. Especially for teams with no dedicated copywriter or content agency, this can feel like a new member of your team.

Employer brand career page development

6. Recruitee

Recruitee is a tool that promises to reduce hiring times and increase the reach of your recruitment campaigns. This includes the ability to create a dedicated careers page through their tried-and-tested templates, empowering you to present a strong employer brand to desired candidates with little effort or coding skills.

Furthermore, Recruitee allows you to automatically post job listings on the most active job boards, including Indeed, Monster and Glassdoor. This again eases the recruitment process, and ensures your ads are where they need to be to attract top talent.

Employer brand online search statistic about people researching a company’s background online - Source: StandOut CV

7. Jobbio

Rather than a careers page, Jobbio encourages its users to create a company channel. Similar to a social media channel, this approach lets you create a distinct profile, share employee-driven content, and gradually build an audience of relevant candidates.

From this channel, you can directly communicate with followers to maximise employee engagement, as well as create an unlimited number of job ads targeted around your ideal candidates’ skills, experience and preferences.

Employer brand social media management

8. Cliquify

Cliquify is an employer branding tool that enables companies to generate assets for their social recruitment campaigns. Primarily a content creation platform, Cliquify’s templates guide your teams to produce on-brand collateral for your various channels, highlighting your company culture, values and achievements.

This solution also allows you to measure and monitor the performance of your social media assets, helping you to refine your campaigns over time.

Around 57% of job seekers use social media to search for new positions - Employer brand social stat - Source: Zippia

Employee advocacy tools

9. Social Sender

It cannot be overstated how valuable your existing employees are to your long-term recruitment efforts – up to 86% of candidates will check employee reviews on Glassdoor before applying. An army of brand ambassadors can greatly elevate your hiring process, and a tool like Social Sender helps you build one.

A dedicated employee advocacy solution, Social Sender makes it simple to send targeted company news, events and posts to relevant employees based on their positions and interests. From here they can push this content on their social networks, sharing positive employee experiences with prospective candidates.

Employee advocacy - Employee opinions are 3 times more credible than a CEO - Source: Qualtrics

10. Sociabble

Another effective employee advocacy tool is Sociabble, a platform offering multichannel content distribution for your employees’ social media channels. Leveraging their networks, this tool extends the reach and awareness of your employer brand through fresh, compelling content delivered by your workforce.

Plus, to keep your team members active advocates, Sociabble adds gamification to this process, letting you track your most effective ambassadors and reward them appropriately.

Papirfly employer branding tools success story - Building a better employer brand and how IBM achieves brand consistency across global recruitment campaigns

11. Brandfolder

Maintaining a consistent employer brand across every channel and location requires a single source of truth for your assets. Brandfolder’s Digital Asset Management (DAM) solution gives you a central repository of on-brand, up-to-date collateral, so your teams worldwide can access the latest approved content for their recruitment campaigns.

With the ability to categorise assets according to type, location, language and much more, your marketing materials stay well-organised and your marketers can identify the assets they require instantaneously.

Employer brand reputation management

12. Employer Brand Index

Candidates want to work with a reputable employer; a perspective backed up by 84% of job seekers who consider reputation before applying for a job opening. The Employer Brand Index (EBI), developed by Link Humans, uses data from over 6,000 user-generated sources to measure what past, present and future employees are saying about your company.

This helps you gain an objective view of your employer brand reputation, benchmark this against your competitors and address any negative feedback directly. With this insight, you can adapt your communications strategy where required on your path to becoming an employer of choice in your industry.

75% of job seekers wouldn’t work for a company with a bad reputation - Employer brand reputation statistic - Source: LinkedIn

Candidate experience and onboarding tools

13. Olivia by Paradox

Another in the growing wave of employer branding AI tools, Olivia is an innovative assistant designed to optimise candidate capture, screening, scheduling, communication and engagement.

Guided by your brand’s tone of voice and communication strategy, Olivia automatically answers candidates’ questions and eliminates repetitive admin tasks. This streamlined approach frees up time to create a more bespoke, one-to-one recruitment and onboarding experience for each candidate, helping you nurture them into your team.

14. Pathmotion

Pathmotion enables better candidate experiences by letting your existing employees directly engage with your prospects, answer their questions and share content. This supports a more comfortable, seamless onboarding journey for new recruits, and helps candidates self-exclude themselves, saving you time and money on unsuitable applications.

Pathmotion can also host virtual events for candidates, automate nurture emails, send out onboarding materials, and integrate with your company and employee social media channels. This makes it a great tool to build a community between your current team and your future hires.

Employer branding tools - Candidate experience stats - Sources: Career Builder, LinkedIn and Recruiting Brief

Applicant Tracking Systems (ATS)

15. Greenhouse

Greenhouse is an excellent Applicant Tracking System (ATS) that helps you present candidates with a consistent, reassuring experience. To do this, the platform includes several features, including:

  • Talent sourcing that scales with your organisation
  • Customisable career sites and application processes
  • Tracking for candidate interactions and communications
  • Schedules for follow-up activities and onboarding activities
  • Smoother talent acquisition workflows
  • Candidate scoreboards for better hiring decisions

It also tracks and measures several key employer branding metrics, including time-to-fill positions, cost-per-hire and candidate conversion rates.

16. TalentLyft

Another effective ATS solution is TalentLyft. This system can reduce the time associated with posting job ads, screening applications and scheduling interviews through one all-inclusive platform. Handling this all through one portal helps you preserve consistency across both your employer branding and candidate experience.

TalentLyft also enables you to track applications to measure the performance of your job adverts, and create a branded career site illustrating your company’s values, culture and mission.

86% of recruiters say using Applicant Tracking Systems reduced time-to-hire - Source: GetApp

17. Monday.com

In our attempts to achieve more for less, Monday.com promises to significantly increase the efficiency and productivity of your employer brand workflows. Through this planning platform, your teams can gain a bird’s-eye view over all tasks, from individual job postings to large-scale recruitment campaigns.

For optimal productivity, Monday.com lets you hone in on each distinct task of your employer brand initiatives. This empowers you to manage your resources more effectively, and keeps everyone aware of what must be done and when.

Employer brand analytics and reporting

18. Ongig

Want to know if your employer branding efforts are reaping results? Ongig offers up this valuable insight by scoring your job descriptions and adverts in real-time, suggesting improvements to support your diversity, equity and inclusivity (DE&I) hiring.

In addition to analysing the performance of your content, it offers templates for future job postings, and handles the publishing of hundreds (or even thousands) of job adverts automatically.

Can you have too many employer brand tools?

These 18 employer branding tools merely scratch the surface of what’s available to help you attract, recruit and retain the best available talent. Hopefully, this has helped you consider where you can streamline your processes and unlock your brand’s potential.

However, a word of warning. While these tools can benefit your employer branding in numerous ways, introducing too many can become a detriment to your long-term recruitment efforts. That’s because an abundance of employer brand solutions can:

  • Increase the complexity of managing your brand and campaigns
  • Confuse your employees with too many logins
  • Eat away at your budget
  • Make maintenance and upgrades a hassle to complete
  • Require significant amounts of time to train your teams
  • Cause inconsistent messaging on your various channels

To strengthen your talent acquisition efforts, it’s important to thoroughly research the right technology for your needs, prioritising solutions that fulfil multiple requirements in one platform.

And consider, if you do choose to invest in your employer brand, be sure to think about integration. If you can seamlessly bring solutions together into one united platform, activating your employer brand becomes a lot less complicated.

Make your employer brand work for your business - Link to Papirfly guide

Take steps to activate your employer brand

Technology can play a valuable role in the reach, consistency and performance of your employer brand. But, this must be accompanied by a well-constructed employer brand strategy, high-quality assets and the support of your existing employees.

If you’d like to learn more about how to attract and retain top talent in this highly competitive landscape, read our ultimate employer branding guide.

Table of contents:

  1. 18 employer branding tools to check out in 2024
  2. Can you have too many employer brand tools?
  3. Take steps to activate your employer brand
Employer brand

Your essential guide to consistent social media branding for 2024

For better or worse, social media networks are an integral part of our lives – and channels that modern marketers must master.

Why? Because over 5 billion people worldwide use social media channels at least once per month – a figure that is expected to touch 6 billion by 2027. As a result, it’s one of the main avenues for brands to communicate directly with their consumers, tell stories and build trust with their audience.

That makes a strong, consistent social media brand incredibly valuable. Not only does it ensure your audiences can recognise your brand’s identity – they can also get to know your values. Any break in uniformity risks eroding these delicate relationships.

In this essential guide, we’ll outline how you can sustain a consistent brand voice across your social profiles, and share our top tips to enhance your long-term social media marketing strategy.

What is social media branding?

Social media branding is how you utilise your social networks to grow, promote and evolve your brand’s identity. Put simply, it’s how you choose to portray your brand on social media.

With how prevalent these platforms are in modern society, this is very likely where someone first encounters your brand. So, the content on your profiles must be crafted and curated to clearly share your values and personality, in the same way you would approach your website or general advertising.

Social media branding statistic - 85% of consumers use social media to research new brands - Source: Tintupt

What are the key elements of social media branding?

An effective social media brand must get several key aspects correct to successfully resonate with audiences.

Consistency: You must maintain a consistent tone, style, and visual identity across your social media posts to reinforce brand recognition and trust.

Content creation: You must develop and share relevant and compelling types of content, including imagery and video content, that connects with people and aligns with your branding.

Engagement: You must actively interact with followers, responding to comments, messages, and mentions to foster relationships and build long-term loyalty.

Brand voice: You must establish a distinct, authentic brand voice that reflects your organisation’s personality and values.

Community building: You must cultivate a community through user-generated content (UGC) and create opportunities for your followers to participate and support your brand.

5 key elements of social media branding - Brand consistency, content creation, engagement, brand voice and community building

While each element is important, brand consistency is the most essential piece of the puzzle – and often the most challenging to enforce.

The importance of social media brand consistency

Consistency is the base for any stable, trustworthy relationship. The relationship between you and your social media followers is no different. 

Today’s consumers want to trust the brands they buy from. They want to feel they share the same values, speak the same language, and have comparable priorities. Especially on social media, which has always been a more “personal” environment, many people use these platforms to understand brands rather than buy from them.

This is why brand consistency is so vital on these channels. If your followers get mixed messages from your content, or markedly different experiences when they communicate with your brand through social media, they start to question what your brand stands for.

Questioning breeds mistrust, and mistrust is a slippery slope to losing followers and brand recognition.

Brand consistency and social media statistics - Papirfly infographic

Beyond damaging the trust of your followers, an inconsistent social media presence can also make your organisation appear unprofessional. If your posts deviate from your primary brand colours, mix up typographies or constantly change formats, it reflects a lack of internal organisation. And nobody wants to buy from a brand that appears disjointed.

Further problems caused by inconsistency on your social media platforms include:

  • Followers failing to recall your brand when in the market for your products and services
  • Reduced engagement and interaction with your posts from your followers
  • Less effective paid social campaigns alongside your organic content
  • Weakening your overall brand equity
6 challenges to staying brand-consistent on social media

How often should I post on social media to maintain brand consistency?

Brand consistency doesn’t simply apply to the quality of your content or how you communicate with your audiences. You should also be consistent in how frequently you post on social media.

People are creatures of habit – if they enjoy your content, they will carve out the time to seek it out. But, if you take a scattergun approach to scheduling content, users won’t be able to track it accordingly. Think of it like your favourite TV show – if new episodes came out at a random date and time each week, would you be following it as closely?

With so many social media channels, each with different audiences and algorithms, how often you post must be adjusted accordingly. Here’s a quick guide based on best practices:

Social media branding advice - Optimal posting frequencies for major social networks

Of course, your understanding of your audience will dictate whether you post more or less frequently. Nevertheless, a set calendar for when and where your posts are published will help ensure a consistent experience for your followers.

8 tips for building a consistent social media branding strategy

1. Lock down your brand identity and goals

First, the key to consistency on social media is having your purpose, mission, values and identity nailed down before sharing your first post. Every relevant person on your team, from your dedicated social media brand manager, to marketers in your local outlets, should fully understand what your brand stands for.

Now, your social media brand may vary slightly from your other marketing channels depending on your goals for these platforms. Do you want to raise brand awareness? Do you intend to generate leads? Is it simply a means for your customers to message your brand?

Whatever your social media brand represents, centralise it in one all-encompassing brand hub. From here, your teams worldwide can access digital brand guidelines, style guides and more to ensure any marketing materials they produce align with your core branding and overarching goals.

2. Establish your target audience

Next, consider your target audience – who are your posts communicating with?

  • How old are they?
  • Where do they spend their time online and offline?
  • Which platforms are they likely to use?
  • What are their pain points?

This may not be straightforward to answer as different social channels attract different audiences. For instance, younger consumers lean towards platforms such as TikTok and Instagram, while Facebook has now cultivated an older user base.

Establishing personas for every social network you intend to use will help keep your messaging aligned with their specific wants and preferences, while remaining within your brand guidelines.

3. Define your social media channels

Based on what you know about your audiences, this should help you define what channels to devote your efforts to. It’s unlikely your ideal customers will be active on every social channel, so this will help you streamline your content and focus your attention on the areas where you stand to make the greatest gains.

For example, LinkedIn is a go-to platform for B2B businesses, but may hold less value for B2C organisations.

Being selective with your social media channels also empowers your teams to fully understand these platforms – their nuances, their best-performing types of content, their ideal posting times. This knowledge will allow you to optimise your content accordingly, so it reaches the right audiences at the right times, all while telling a compelling, consistent story.

The average person uses approximately 7 social media networks every month - Source: DataReportal

4. Create a social content calendar

As we noted earlier, consistency applies just as much to the frequency of your posts as it does to the quality of your visual content. With this in mind, creating a social calendar helps ensure that your channels maintain the regularity your audiences expect.

Here are a few best practices when setting up your schedule:

  • Develop a variety of content themes and pillars (educational, entertainment, promotional, etc.) and spread these out to keep your feeds engaging
  • Research each platform you use to determine their most optimal posting times
  • Follow the 80/20 rule when producing content, with 80% of your content providing value and 20% promoting your goods or services
  • Leave capacity for user-generated content, special announcements and more
  • Highlight noteworthy holidays, relevant events and awareness dates to tailor content for these occasions

5. Build social post templates

Creating consistent brand assets demands dependable templates. While easily accessible brand guidelines help keep everyone on the same page, intelligent templates make this second nature for your social media teams, ensuring they cannot deviate from your visual identity.

As well as locking down the position of your logo, brand colours, design elements and more, branded design templates enable you to create real-time marketing materials for your various channels and locations. Your templates can match the optimal size and layout of each platform, and enable users to switch up the language or imagery for different countries and cultures.

Fundamentally, templates empower your social media marketers to work faster, confidently and cost-effectively, all while preventing inconsistencies.

Papirfly’s brand management platform benefits for social media - 80% reduced effort in asset creation and $200 reduction in agency spend per asset

6. Produce communication guidelines

Consistency on social media goes beyond your day-to-day feeds – it’s how you communicate with followers one-to-one. Any difference in tone or experience when answering a user’s comment or replying to a private message can be just as damaging to their overall impression of your brand.

By developing communication guidelines for those responsible for engaging with your followers, you can keep these messages consistent with your values and tone of voice. This may include set responses for particular scenarios, such as how to respond to a complaint or negative comment, or what user posts it’s okay for your platform to share and comment on.

Responsive engagement is integral to the performance of your social media strategy – and an approach that will keep your tone aligned with your overarching goals and identity.

7. Set up a home for your digital assets

If your company has teams spread worldwide, consistency is a real challenge. It only takes one rogue post to disrupt your communications and damage your reputation with your followers. That’s why it’s useful to have everyone in your organisation working from the same bank of digital assets.

Intelligent templates and a central brand hub can help achieve this, but Digital Asset Management (DAM) provides an added layer of protection. These solutions provide a repository where users can store and access all approved social assets, and from here adapt them for local audiences.

With this “single source of truth” for your social media brand, you can publish on-brand collateral across any platform, and maintain a birds-eye view over the consistency of your assets. Plus, these digital libraries enable you to tag and categorise assets, so your teams can find what they need faster and easier:

8 ways to categorise social media assets on a DAM system - Infographic image

By managing your digital assets effectively, you can lock down consistency across every social media channel and campaign, without proofing-related bottlenecks.

8. Monitor your social media channels

Finally, you should monitor and track your social media channels multiple times a day. Whenever a post is scheduled for release, you should check that it’s been published correctly and give it one final sense-check for consistent tone and appearance.

If you’ve taken all the previous steps, this should be a mere formality. However, inconsistencies can still slip through the cracks, and frequent monitoring allows you to react to any problems swiftly before they cause any harm to your brand reputation.

Plus, if your posts receive any negative comments or feedback, regular monitoring enables you to respond quickly with a well-crafted reply. This engagement shows your audience that you listen to feedback and don’t attempt to sweep negative reviews under the rug.

 Learn how real-time marketing materials elevate your social media strategy - Link to Papirfly guide

The future of social media branding

Even as the world becomes more critical of the role social media plays in shaping our minds and behaviours, its evolution is one that marketers will be keen to keep up with. 

While there’s no way of knowing exactly where social media marketing will be in as little as 10 months – as the number of users continues to grow and these platforms mature, the power of social media is only going to become more prolific. 

Of course, the number of brands entering the social media landscape will rise too. To stand out amidst an expanding sea of content, it’s going to take a remarkable strategy and team – one where intelligent, on-brand templating is at the centre.

Maintain a consistent social media presence on all platforms with Papirfly

Brand consistency is a core mark of trust and quality for consumers across the globe. Maintaining a coordinated presence on your social platforms keeps your reputation with followers strong, and ensures your organisation’s values, personality and visual identity are delivered to your audiences exactly as intended.

The challenges of multichannel marketing and the content demands of social networks can make consistency an ongoing problem. The techniques outlined in this guide will help you stay on top of your day-to-day posts, so nothing on your feeds drifts away from your core brand identity – even campaigns focused on local markets.

When supported by a reliable brand management platform, you’ll never need to question the consistency of your social media channels again – and empower your teams to produce assets cost-efficiently to satisfy your content-hungry followers.

Employer brand

How strong employer branding improves your high-volume recruitment campaigns

High-volume recruitment. Bulk recruitment. Mass hiring. Whatever you call it, most global organisations have at some stage needed to sign up a large number of new employees in a short window of time.

It’s a long-established practice, but it’s increasingly challenging when demand for top talent regularly outweighs supply. Whether your company is opening a new location or needs more hands on deck at peak times, you must use every tool at your disposal to engage your target market and fill your vacancies.

While technologies such as Applicant Tracking Systems (ATS) and video interviewing platforms are key to streamlining this process, you must reach and connect with candidates first – and few things help you do this more than a strong employer brand.

Here, we’ll explain how well-managed recruitment branding strategies enhance your hiring efforts, and how you can activate your employer brand to attract and retain potential candidates.

What is high-volume recruitment?

High-volume recruitment is when an organisation looks to hire a significant number of candidates in a short space of time. 

Commonly used in retail, hospitality, customer service and practically any industry with fluctuating workforce demands, this strategy is deployed in many circumstances, like when: 

  • Seasonal demand for products or services peaks, such as during Christmas
  • A business rapidly expands or opens new locations
  • Employee turnover reached a high point
  • An organisation offers a lot of entry-level positions, such as call centre operators
  • Contract workers are replaced

Studies have shown that approximately 65% of businesses worldwide have high-volume recruiting needs, while around 73% of large organisations depend on this approach.

High volume recruitment statistics for large companies showing that employer branding is essential

Why is a strong employer brand important for your recruitment efforts?

Your employer brand is your shopfront to potential candidates. It’s the values, perks, incentives and motivators that resonate with your target audience, stretching from the first job ad a prospect sees, right through to your day-to-day company culture.

In a highly competitive talent landscape, your employer brand is your chance to stand out from your competitors and secure exceptional recruits. It’s your brand’s identity for your workforce, and is crucial for bringing the right people on board.

Employer branding recruitment statistic: 94% of candidates more likely to apply to companies that actively manage employer brand -Source: Indeed

How does employer branding differ between high-volume recruitment and traditional hiring?

It’s easy to overlook the importance of a solid employer brand for high-volume recruitment. For entry-level or temporary roles, candidates aren’t going to care about how clean or well-managed your employer branding looks, right?

Wrong. Over 75% of job seekers research an employer’s brand before applying for a role, while 69% of candidates say they would reject job offers from companies with a bad employer brand. When you’re trying to fill roles fast, you can’t afford this degree of rejection.

In many ways, a strong employer brand is more vital in high-volume campaigns than in typical hiring cycles. Because you’re advertising on many job boards and platforms at once, a negative reputation or lack of clarity can cause candidates to question why you have so many openings.

This uncertainty may deter high-calibre candidates from applying, causing your campaigns to suffer and drag out longer.

What are the key elements of a strong employer brand for high-volume recruitment?

Employer branding in recruitment at any level requires multiple key elements to achieve consistent success:

  • A clear and compelling Employer Value Proposition (EVP)
  • Consistent, engaging content across all channels
  • Personalised experiences for candidates, from pre-application to the onboarding process
  • A well-constructed careers page outlining your company mission and values
  • Carefully monitored and managed listings on employer review sites like Glassdoor
  • Employee advocates who promote your organisation within their own networks

A successful employer brand strategy is layered and consistent at every touch point – and this is just as critical for mass hires as it is for individual roles.

LinkedIn stats showing companies with good employer brands attract twice the amount of qualified applicants

4 ways your employer brand helps with mass hiring

High-volume recruitment is fraught with challenges. Immediately it conjures up ideas of mass generic emails, automated responses and candidates left in limbo. 

An impressive employer brand can help overcome many challenges associated with volume hiring, ensuring each potential employee feels special even when reaching out to thousands at a time.

1. Eliminate ill-fitting candidates

The biggest headache for large-scale recruitment is sorting applications to find suitable candidates. You can easily waste hours on this process, pushing your campaigns back with every ill-suited application.

With a clear, coherent and ever-present employer brand, candidates can immediately see your company values, benefits and culture, and visualise if they “fit” in your organisation. This helps reduce the number of inappropriate entries, resulting in higher-quality applications.

2. Reduce time and cost to hire

With so many roles needing to be filled, time is of the essence in high-volume recruitment marketing. A good employer brand is estimated to slash the time and cost of hiring in half, which results in substantial savings when you’re trying to fill dozens of spaces at once.

3. Improve employee retention

Focusing solely on filling positions quickly can compromise the long-term retention of your candidates. If this leads to a rushed interview and onboarding process, it becomes difficult to hold onto new hires, taking you back to square one.

Research shows that strong employer branding reduces staff turnover rates by 28%. This helps you retain top talent for longer, so you don’t lose employees to your competitors and need to rely on high-volume campaigns regularly.

4. Grow your collection of advocates

Finally, it’s no great secret that potential candidates trust the word of employees more than employers – particularly if they’re already sceptical about the number of openings available.

Encouraging your existing employees to reinforce the reasons to work for your company on social media, employer review sites and word of mouth helps silence any doubt from your prospects.

Benefits of strong employer branding for high-volume recruitment - reducing cost, helping candidates, inspiring company promotion, better hiring and retention

Activating your employer brand for volume recruitment campaigns

Now you understand the difference an excellent employer brand makes for high-volume recruitment, how can you best “activate” it to reap the rewards? 

Our employer brand solutions have empowered many world-renowned brands to navigate these turbulent times with ease and control, so here are our 6 top tips to help you achieve the same:

1. Understand your roles and ideal candidate personas

Knowing your target audience is even more pressing for high-volume recruitment than conventional hiring – you don’t want to be inundated with hundreds of irrelevant resumes for each role. 

Take time to distinguish what skills, experience and characteristics the ideal person would possess for every position you have available. This will ensure your job adverts are tailored to these expectations, so you receive more appropriate job applicants.

Plus, understanding what makes your candidates tick will help you adapt your recruitment branding to the values most meaningful to them – do they prefer flexible hours, remote working or development opportunities?

2. Centralise your recruitment branding strategy

A disparate employer brand strategy creates inconsistency, which damages both your reputation and ability to hire in pressing times. 

Bringing every element of your employer brand identity – guidelines, EVP, tone of voice, employee handbooks and more – under one dedicated brand hub will help ensure your materials are aligned, whether you’re reaching out about one position or dozens.

3. Harness tools to create personalised content

With mass hiring campaigns, it’s all too easy to send the same formulaic emails, adverts and job descriptions to each audience. But for the best results, it’s important to speak to candidates on a personal level – their wants, their language, their culture.

Particularly if you’re hiring for positions in a different country, it’s vital to translate your employer branding for local markets. With the right brand management platform, localising recruitment campaign collateral for specific audiences can be done in minutes, enabling you to tailor messages without major losses of time or resources.

Remember: think global, but act local.

Brand success story - SAP Head of Global Employer Brand on becoming an employer of choice with Papirfly

4. Prioritise your candidate experiences

Employer branding doesn’t end with the application process. So many organisations have lost potential hires at the final hurdle due to a negative or frustrating candidate experience. You must carry your branding and company culture through this process as well.

Consider:

  • What do candidates first see at an interview or video call?
  • How can we streamline and uncomplicate this process?
  • What materials can we provide prospects to help them understand our work culture?
  • Who is best placed to support and guide new hires for a particular role?

Getting this important stage right does more than secure top talent – it can also greatly benefit your employee retention rates.

Positive candidate experiences make people 38% more likely to accept job offer - Sources: CareerBuilder and Talent Board

5. Stay consistent across all channels

Consistency is key to any recruitment campaign, but it’s especially challenging when advertising for many jobs concurrently on multiple platforms. Any break in brand consistency can lessen your appeal to candidates, and present your company as low-grade and disjointed.

To lock down your employer brand identity, invest in intelligent, on-brand design templates. This framework will ensure those responsible for creating your recruitment materials never deviate from your core branding, while offering enough freedom for their creativity to shine.

Furthermore, consider implementing a Digital Asset Management (DAM) solution to support these templates. This comprehensive online library of assets can make sure your teams worldwide have instant access to the right content for their campaigns, keeping your local recruitment efforts in lockstep with your global identity.

6. Plan your campaigns with precision

Coordinating high-volume recruitment campaigns can be a real struggle without a centralised, birds-eye view of all activity – particularly when multiple locations or countries are involved in this drive.

Equipping your teams with proven campaign execution tools helps them organise activities more effectively. This minimises waste and provides much-needed stability during substantial times of change and upheaval within your organisation.

How can we adapt our employer branding strategies in periods of high-volume recruitment?

During high-volume recruitment, there are many ways you can adapt your employer branding to make a meaningful positive impact:

  • Emphasise your employer values and unique selling points to immediately capture the attention of applicants
  • Leverage technology for automated screening and personalised communication to improve the speed and quality of your recruitment processes
  • Harness a wider range of recruitment channels, such as social media and job boards, to maximise visibility
  • Offer referral incentives to your existing employees to encourage them to play an active role in your campaigns
  • Showcase your company culture through testimonials and success stories to give candidates a tangible sense of life in your organisation
 Link to Papirfly guide: Learn how to translate your employer brand for local markets

Master your employer brand, maximise your recruitment efforts

Many of the biggest headaches attached to high-volume recruitment can be reduced or eliminated altogether with a healthy, consistent employer brand. We hope this article has helped you recognise this, and advised on how you can harness it to engage candidates on a mass scale.

One final piece of advice – continue to review and refine the performance of your recruitment campaigns. Candidates’ priorities and attitudes constantly evolve, and change from location to location. Investing in real-time campaign data and analytics keeps you on top of these trends, and illustrates what assets and activities are reaping results for your organisation.

Combined with further talent acquisition software, you can build an employer brand that connects with audiences globally and locally. Meaning that whenever there’s an urgent need to bring people on board, your organisation is at the front of the queue.

Webinar CTA - Watch how SAP activates localised employer branding across 5 regions globally
Brand management

The summer of sport 2024: How can you capitalise with your brand marketing?

For sports fans, this summer is shaping up to be one of the most exciting in history. 

The Paris 2024 Olympics and Paralympics. Euro 2024. Wimbledon. The Tour de France. The Open Championship. Some of the world’s most high-profile sporting events, all contained in one three-month span.

Few things emotionally click with people like sport does. It brings communities together, forms shared identities and inspires action. So, it’s only sensible that marketing teams globally look to harness these rare opportunities to build brand awareness and secure some extra sales.

Capitalising on major sports events is a tried-and-tested pastime, but one with plenty of hurdles. In this guide, we’ll explain what you must know to lawfully use sporting events in your marketing, and help you kick off your campaigns with some effective brand marketing strategies.

Summer of sport 2024 Olympic Games statistics - Over 15 million tourists and over 1 billion watching - Source: BBC and Sky News

The brand marketing value of major sporting events

Well-established brands understand the interest that The Olympic Games, World Cup, Super Bowl and more can bring to their products and services. That’s why they pay huge money to become official sponsors and partners for these events.

Take Paris 2024 as an example. The upcoming Olympic and Paralympic Games have raised over €1.2 billion in sponsorship revenue, with worldwide partners including Coca-Cola, Airbnb, Samsung and Toyota.

A few months earlier at Super Bowl LVI, companies paid on average $7 million to air a 30-second commercial during the broadcast.

Advertising and sponsorship are among the biggest revenue streams for high-profile sports events. So, it stands to reason that they are keen to protect the best interests of their sponsors and prevent others from piggybacking off their reputations.

The challenges of capitalising on sporting events in your marketing

With so much money invested into sports events by advertisers and sponsors, other brands must tread carefully if they want to use these in their own campaigns.

Again, let’s use the Paris Olympic Games as an example. In their guide for non-Olympic partners on commercial opportunities for participants, also known as Rule 40 of the Olympic Charter, they outline what non-sponsors can and cannot do in their advertising.

This document includes everything from parameters on using Olympic athletes in brand marketing before and during the Games, to guidelines on what is considered fair “generic advertising”.

Olympics marketing restrictions for non-sponsors - Brand marketing infographic

This is only scratching the surface. You must also consider the core Olympic and Paralympic IP, as well as the IP of Paris 2024 specifically and the teams/athletes participating. 

As you can imagine, these rules are not exclusive to the Olympic Games – every high-profile sporting event has similar brand guidelines to ensure non-sponsors cannot hijack its identity.

So, before you even think about hopping on the back of this summer of sport, keep the following in mind:

  • Avoid using any official or licensed imagery, designs, colour palettes, or footage in your advertising
  • Ensure there is little chance your campaigns could mislead your customer base into believing your brand is connected to the sporting event
  • Restrict the use of elements that could be seen as connected to the event, such as the French flag in connection to the Paris Olympics
  • Closely examine any laws surrounding social media and the sporting event you want to base content around – for example, using event-related hashtags and emojis, or re-posting official content, may be illegal
  • Check the timing and scale of your campaign does not attract unwanted attention from the relevant organisation

4 things to consider before using sports in your marketing

With these tight restrictions in place, you might be wondering if it’s even worth trying to capitalise on sporting events in your brand marketing. While there are risks, the rewards can also be significant.

For instance, at the 1996 Olympic Games in Atlanta, Nike’s smart, sustained campaigns, including the creation of “Nike Town” on the edge of the Olympic Park, meant that more people thought Nike was the official sponsor of the games instead of the actual sponsor, Reebok.

Then there’s Canadian clothing brand Lululemon, who quickly sold out of a clothing line titled “Cool Sporting Event That Takes Place in British Columbia Between 2009 & 2011 Edition”, cleverly referencing the upcoming Vancouver Winter Olympics.

Nike statistics for brand marketing during 1996 Olympics events - Source: The Content Architects

When deployed intelligently and consistently, these real-time marketing campaigns can generate short-term buzz that leads to long-term brand recognition. But before pressing ahead, we recommend you consider the following:

1. Is your campaign relevant to your target audience?

First, ask if the sporting event you’re attempting to capitalise on is one your target markets are interested in. If it’s not, your efforts are likely to be in vain, and at worst, could even damage your reputation with loyal customers.

So, assess the interest of your audience before getting started, based on your pre-existing customer data or by conducting market research.

2. Are you being authentic and genuine with your content?

Next, is the sport you’re using aligned with your brand identity and values? If it’s completely detached from what you stand for, it can immediately make your campaigns look like a desperate grab for attention rather than a smart, fresh move.

Always know what you’re trying to do and what you hope to achieve from your campaigns. If it doesn’t benefit your long-term goals or resonate with your brand’s personality, then it may be safer to stay out of the conversation.

Brand authenticity - 91% of consumers reward brands for authenticity, recommending to others or repeat purchasing - Source: LinkedIn

3. Will this short-term approach damage your brand’s consistency?

In a similar vein, your campaigns should always be brand-consistent, regardless of the subject matter. Modern customers expect a consistent experience every time they interact with a business, and it’s one of the biggest hallmarks of brand loyalty.

If piggybacking on the Olympics or the Euros risks breaking the consistency of your tone of voice or visual identity, then it isn’t worth it in the long run.

90% of customers expect their interactions with a brand to be consistent across all channels - Source: Forbes

4. Do you have a plan in place and the tools to be agile?

Real-time marketing requires forward planning and an agile process. It’s no good to create content about a gold-medal performance in the 100 metres or an incredible goal several days after it happened – you need to strike when audiences are invested.

Consider Oreo’s ingenious blackout ad after the power outage that affected Super Bowl XLVII – they had a social media team ready to pounce on anything that happened.

Having high-quality brand management tools and dedicated teams ready to monitor every minute of the action are key to fully capitalising on this summer of sport.

7 ways to take advantage of the summer of sport in your brand marketing

With our challenges and final considerations out of the way, here are our 7 standout ways to make your brand marketing shine during this year’s sporting spectacles.

1. Focus on digital channels for younger consumers

The latest generations of shoppers, Gen Z and Gen Alpha, consume sport much differently than even a decade or two ago. Studies show that 79% of global sports fans exclusively watch sports online, while 53% of sports fans access other online sports content while watching a match or tournament.

Capitalise on this by placing banner ads and other collateral on sports-adjacent websites across the summer of sport. These may be at a slightly higher premium at these moments, but they can put your product or service in front of engaged audiences, boosting your brand awareness.

Infographic of digital experiences in sports stats around streaming, Gen Z and social media, and Facebook - Source: Greenfly

2. Accelerate social advertising during events

Similarly, approximately 70% of Gen Z sports fans say they prefer to watch sports on social media platforms. It’s a growing phenomenon for fans to comment on events and seek out others’ thoughts instantly, so capitalise on that added attention.

Ramp up your social media marketing at these peak periods to capitalise on your audience’s heightened engagement. Even if they are too preoccupied to click at that moment, it can plant valuable seeds for long-term brand equity building.

3. Tap into stories surrounding the sport

If the rules around high-profile sporting events prove a headache, then you could capitalise on stories tangentially connected to the events.

For example, after Cristiano Ronaldo removed two bottles of Coca-Cola at a press conference (causing their share price to drop 1.6%), IKEA swiftly produced a reusable water bottle called ‘the Cristiano’ as a nod to his preference for water.

Alternatively, events like Wimbledon have become as synonymous for celebrity viewers as the actual tennis, and several fashion brands have used this to create content around their attire.

4. Get clever with your collateral

When creating content loosely attached to sporting events, you must be clever to navigate the restrictions. Encourage your teams to think outside the box for campaigns that tap into fans’ sporting instincts, while keeping enough distance to protect you legally.

Glasses retailer Specsavers set a good example with their Digital Out of Home (DOOH) campaign depicting an eye chart with the phrase “It’s coming home” – a popular chant among England football fans.

Examine all angles and find unique ways to engage with this summer of sport. Keeping a calendar of when events occur can give you the breathing room to brainstorm.

5. Use former athletes as influencers

Did you know that 69% of consumers trust influencers over information coming directly from a brand? In substantial periods of sporting activity, reaching out to a former athlete can recapture nostalgic feelings among older fans, with zero risk of compromising guidelines connected to current sports stars.

49% of Gen Z and 41% of millennials make purchasing decisions based on influencer endorsements - Source: OpenSponsorship

6. Time offers around match days

When you know what time football matches or Olympic events are taking place, you can time your campaigns, offers or emails to tempt people during breaks in the action.

For example, say you’re marketing a local takeaway restaurant. Establishing special offers during game days or sending out limited-time offers based on results can capture some additional orders from sporting fans.

7. Prioritise local marketing

With many of this summer’s sporting events tied to national teams and local pride, it’s important to tailor your campaigns for the specific fan bases you market for. The earlier Specsavers example was perfect for an English audience, but wouldn’t mean much to their customers in Denmark or the Netherlands.

Invest in brand management technology and smart templates that allow you to adapt your core messaging to particular audiences. This will make sure you can connect with fans across your global audience with campaigns that resonate with the teams they’re rooting for.

Additionally, consider organising community events and initiatives, such as watch parties for big occasions and mock competitions, to create memorable experiences for your local audiences.

Papirfly brand marketing success story link - Helly Hansen achieving global brand management using Papirfly DAM system.

Kick off your brand marketing for the summer of sport

As you’ve read above, high-profile sporting events can provide a short-term boost to your long-term brand marketing goals. If you’re clever with your collateral, harnessing the right channels and authentic to your values, these moments can be a springboard for your brand awareness.

But just as it takes more than raw talent to make an Olympic athlete, these opportunistic campaigns require more than an ingenious strategy. They demand an agile process, rapid asset creation and a firm commitment to consistency. 

To set your teams up for success, technology like smart design templates and Digital Asset Management (DAM) systems give you the foundation for swift, on-brand communications. With the right tools in your camp, crafting timely assets around the major moments this summer of sport can be as simple for your teams as scoring a penalty into an empty net!

Papirfly all-in-one brand management platform and solutions CTA and link to service
Brand management

Your ultimate brand management guide for 2025

Your brand is your most valuable differentiator in a highly competitive landscape. Your unique personality, values and promises set you apart from the crowd, and enable the consumers, employees and stakeholders in your target market to emotionally connect with you.

But to achieve that ambition, it demands nothing less than full-time management. Working with over 1,500 global and growing brands, we recognise the immense importance of brand management in generating loyal customers, raising awareness and building brand equity.

In this ultimate guide, we’ll explain exactly why brand management is something today’s companies cannot overlook, and share our advice on how to set up your brand for lasting success.

  • Discover what brand management involves and who’s responsible for it
  • Explore the 6 defining principles of brand management
  • Follow our standout steps for successful brand management
  • Overcome the key challenges affecting modern brand managers

Ready to become better at brand management? Then let’s get started…

What is brand management?

Brand management is a very broad term. In a nutshell, it’s the strategies, techniques and processes your organisation uses to maintain and improve your brand in the long term. 

Everything from your brand guidelines, strategy and overall identity, to the individual marketing materials that reach your audiences, must be carefully structured, directed, adapted and analysed to maximise your brand’s potential.

Is brand management the same as branding?

No. Your branding is the process of building your brand. It’s where you establish your brand positioning, visual identity, tone of voice, and the many other facets of your overall brand identity. Brand management is the process of monitoring, maintaining and evolving this identity once it’s established.

In other words, think of brand management as the vehicle that drives your branding to its true potential.

Marketing and brand management are not the same either. Brand management extends far beyond your marketing team – it incorporates your salespeople, customer service reps, HR professionals, recruiters and more. Essentially, any department that engages with your customers, staff or wider audiences has a role to play in brand management.

The importance of effective branding - Brand Management Infographic and Statistics

What does brand management involve?

So, what does strategic brand management mean in practice? Again, there’s a wide range of areas this touches, but typically it will involve:

  • Developing and continually refining your brand strategy
  • Adapting brand assets following any switches in strategy, graphics or tone
  • The evolution of your brand identity
  • Maintaining brand consistency across all communication channels
  • Monitoring your brand health and reputation among audiences, including crisis management
  • Overseeing the development and execution of brand communications
  • Strategies to improve brand equity and grow loyalty among your consumers

What is brand asset management?

Brand asset management is the specific management and monitoring of the various assets and marketing materials that promote your brand. It’s essentially how you organise and administer the logos, campaign assets, colour palettes, graphics and more to ensure these are completely consistent on all platforms.

Software such as Digital Asset Management (DAM) systems are essential to fulfilling this important task, allowing you to govern all approved assets your organisation creates in one central location.

Who should be responsible for brand management?

As noted earlier, the responsibility of brand management should not fall at the feet of your CMO or marketing manager. It’s a completely different animal, and demands a dedicated brand manager or brand management team to oversee.

Your brand manager should have a good understanding of marketing principles, including digital marketing and market research, but also maintain regular communication with your various customer and employee-facing departments. They may also be responsible for:

  • Identifying and installing brand management platforms and software
  • Analysing market data for brand-related insights
  • Developing your brand guidelines
  • Overseeing the budgets connected to strategic brand development
  • Conducting market research
  • Managing any updates to your branding or a full-scale rebrand

6 defining principles of brand management

Now we’ve discussed the basics of brand management, it’s time to dig a little deeper into the core principles of this topic. These 6 standout principles outline the purpose of brand management, and the positive impact good management can have on your organisation.

6 defining principles of brand management - Equity, loyalty, reputation, awareness, recognition and consistency - Infographic

1. Brand equity

Brand equity is what separates a startup tech firm and Apple, or a generic local soft drink from Coca-Cola and Pepsi. It’s the value that your brand adds to your product or service, setting it apart from comparable offerings in your market.

The more you build brand equity, the more power you have in your industry and the more market share you enjoy. It’s what every switched-on organisation strives towards, and is only achievable through careful, deliberate management of your brand.

Any break in the continuity of your communications, or negative customer experience, harms your brand equity. By consistently monitoring and managing your branding, you reduce the risk of losing face with your devoted audience.

Image of Keller’s brand equity model for brand management

If you’d like to know more, check out our blog post explaining customer-based brand equity and the power it offers your organisation.

2. Brand reputation

A key part of brand equity is your brand’s reputation with consumers, employees, stakeholders and beyond. 

The latest generations of customers and candidates place a much higher value on reputation and ethical consumerism, with many wanting nothing to do with companies that hold a negative reputation. In fact, 94% of customers say they avoid businesses after reading a bad review.

Brand management is vital to building a strong brand reputation. It helps to reduce the frequency of miscommunications and inconsistencies that impact your standing, and ensures you know how to handle a crisis or public relations challenges.

3. Brand loyalty

Loyal customers are worth their weight in gold – in some cases, quite literally. When 65% of the average company’s revenue comes from repeat business, having a devoted audience is the foundation for consistent, stable profitability.

Poor brand management can get in the way of growing a loyal fan base. By delivering consistent brand experiences and on-brand campaigns, you build trust and emotional connections with your most active buyers. This improves retention, boosts referrals, and supports your sales, helping ensure buyers stay beyond Christmas and other high-traffic occasions.

This is also key to the success of your employer branding. Employees who buy into your company’s vision and values are more likely to stick around and work to the best of their abilities.

The Pareto Principle of brand loyalty - Infographic - 80% of a company’s revenue is generated by 20% of its customers…

4. Brand awareness

Does your brand exist if no one knows about it? One of the major objectives of brand management is to raise the profile of a brand, ensuring it has a clear, distinct presence everywhere your target audience is looking – from search engines to posters and billboards.

But, it’s not enough to simply be present with your audiences; you must make sure your company’s brand is presented consistently to build meaningful brand awareness. Otherwise, different people will have a different perspective of your brand depending on the channel they engage with – this confusion breeds mistrust.

So, brand management is critical to not only maintain a steady flow of content across all marketing channels, but also to monitor that this is aligned with your overall branding.

Brand awareness and recognition statistics - Infographic image - Sources: Sprout Social and StudyFinds

5. Brand recognition

Strong awareness leads to better brand recognition. This is when your audiences, through regular exposure to your branding, start to recall and think of your organisation without prompting. This is valuable in generating a loyal, trusting customer base, and from there converting consumers into fully-fledged brand advocates.

Brand management helps you build that familiarity by keeping your brand communications in lockstep at every touchpoint. From consistent TV spots and paid media posts that enhance ad recall, to maintaining the same tone across your social media comms, effective management of your brand presentation helps you become a recognisable name in your market.

Remember – it takes between 5 and 7 impressions for someone to remember your brand on average. Their journey with your brand must be managed with real care and attention.

6. Brand consistency

We’ve referenced this several times already, but it’s impossible to overstate the importance of brand consistency when managing your brand.

This is when your messaging, graphics, designs and overall brand identity are coherent on every platform. Your website, social media channels, advertising, brochures, emails – every piece of branding must sing from the same hymn sheet.

Brand consistency is estimated to increase company revenue by up to 23% - Brand Management Statistics. Source: Marq

Effectively overseeing brand guidelines, templates and company portals, is an essential part of achieving this unbroken flow of communication.

Successful brand management makes a tangible difference in each of these critical areas – and gives you a competitive advantage over others who don’t prioritise this control.

Unilever brand management success story using Papirfly software to manage their global employer brand

Why is brand management important for modern companies?

As the developers of our own brand management platform with over a million unique users, we know how important this is in growing the value, understanding and equity of your brand.

But the benefits don’t stop there – here are 5 more reasons why brand management is an essential practice for your organisation.

5 benefits of effective brand management

1. A platform for market expansion

A well-managed brand creates a platform for your organisation to grow. Whether you want to expand your product and service offerings, or go through the rebranding process, having a loyal customer base formed through consistent, structured branding makes these efforts much simpler and more likely to succeed.

In addition, the stability of a well-managed brand can help make your position in the market less volatile over time. As every industry’s landscape shifts, this can provide a great layer of security.

2. Improved workflow and cost efficiency

Efficiency is the heart of better productivity and performance, and brand management software helps you achieve this both in your workflow and cost efficiency.

Having a team or platform in place to oversee the creation, sharing and usage of brand assets makes campaign execution significantly more seamless. No back-and-forth email chains, ad-hoc meetings and constant rounds of proofing – everything becomes smoother and more streamlined with brand management.

This enhanced workflow naturally leads to greater cost efficiency. With the support of a brand management team and/or solution, your marketers can find the assets they need and produce new collateral faster, all with the reassurance they are always on-brand. Campaigns get turned around quicker, and you achieve more for less.

Brand management solution cost efficiency statistic - 51% of marketing teams lose money reproducing existing assets. Source: Demand Metric

3. Empowered and engaged employees

Modern employees seek engagement and purpose – a sense of belonging beyond their day-to-day responsibilities. Strong brand management cultivates this, helping ensure that all internal communications and branding are aligned, so that your teams stay connected to the vision and values at the core of your brand identity.

Furthermore, a dedicated brand management platform encourages collaboration across departments, which is essential for a brand that works on every level – from what your customers see, to how you engage existing employees and top candidates.

Want to track and improve the performance of your internal branding? Discover the 12 corporate communications metrics you should be monitoring.

4. Greater customer lifetime value

In addition to increasing sales and enabling you to upscale prices, great brand management also helps you achieve more value from your customers across their lifespan. 

When consumers are presented with a consistent, continuous presentation of your brand identity and enjoy positive brand experiences, they are far more likely to purchase other products and services you offer.

5. Enhanced marketing strategies

Coherent brand management helps teams coordinate and strategically plan campaigns in real-time. Without a proper approach or the right tools, your teams can quickly end up working disparately, resulting in inconsistencies and miscommunications that damage your brand.

With a central, all-encompassing brand management strategy and platform, your marketing strategies become clearer and simpler to execute. This then leads to greater brand recognition, more loyal customers, and robust brand equity.

How does brand management contribute to long-term business success?

By delivering the expertise, tools and framework for a strong brand identity, brand management sets your organisation apart in your industry, and fosters a loyal following.

Naturally, forming deep emotional connections with your customers, employees and wider stakeholders is an ideal foundation for long-term business success:

  • Encouraging repeat purchases
  • Permitting premium pricing
  • Sustaining profitability
  • Improving brand advocacy
  • Building employee retention
  • Improving resilience to market fluctuations
  • Bolstering general reputability

These and so much more become attainable goals with better brand management.

Papirfly blog post - Explore our 5 reasons why you need a brand management platform  - Read the full guide

6 steps to succeed at brand management

Now we’ve established the value that successful brand management can bring to your organisation, how do you achieve that success? Here are 6 steps we know can make a difference in keeping your brand under control and working for your business.

1. Define your brand positioning and identity

Start with the basics – how do you want your brand to be positioned? What is its unique tone, personality and visual identity? While this is more “branding” than brand management, knowing this sets the framework for the values and characteristics you want to present to your various target audiences.

After all, if your brand manager doesn’t have a firm grasp on what your brand represents, then how can they know if it’s being well managed?

Make sure all aspects of your branding are nailed down and documented, including:

  • Brand name
  • Logo
  • Graphics, designs and visual elements
  • Tone of voice
  • Mission and vision statements
  • Colour palettes
  • Typography
  • Brand story

2. Create effective brand guidelines

Speaking of documentation, arguably the most important document for a brand manager to keep on top of is your brand guidelines. This is your Brand Bible – the rules and parameters that ensure your brand is never misconstrued or misrepresented on any channel.

Amazingly, 15% of companies report not having brand guidelines, which is a huge oversight. Making sure you have these in place, and that they contain at least everything mentioned in the previous point, is essential to keeping your brand consistent at every touchpoint.

To succeed, they also must be accessible. With this in mind, establishing a dedicated digital brand hub – a single point for teams to locate everything they need to know about how to showcase your brand – can make managing your brand simpler and more comprehensive.

Brand guidelines statistic - 85% of companies have brand guidelines, but only 30% use them consistently - Sources: Marq

3. Focus on your corporate communications

Coordinating your corporate communications – both to your internal and external audiences – is one of the biggest responsibilities for brand management professionals.

From your marketing materials, email campaigns and customer service tools, to crisis communications at a pressing time, it pays dividends to craft templates around every style of message you generate. Not only will this speed up the time it takes to produce assets, but it also helps you stay on top of the consistency of your communications.

It’s also important to give your brand management and corporate communications teams goals to help ensure the performance of your comms never dips.

4. Bring your digital brand assets under one roof

Against the ever-growing demand for content among consumers, managing the sheer volume of assets your company produces can be extremely hard. Especially for global brands who want to tailor their messages to local audiences, it can feel practically impossible to keep track.

For brand managers, the solution can be found in Digital Asset Management (or DAM) systems. These platforms allow you to store, share and oversee every digital asset your marketing teams produce in one location – a single source of truth for your organisation.

For brand managers, this means much less stress following email trails and manually sending assets to your locations worldwide. Everything becomes much more manageable with integrated DAM solutions, establishing a structure that brings order to any asset-based chaos.

5. Regularly measure the success of your brand management efforts

Brand management is a broad topic, and there’s no universal metric that indicates whether you’re doing a good job or not. But there are several brand management KPIs you can monitor that will indicate the success of your approach, and guide you to worthwhile adaptations. These include:

6 metrics to measure brand management success - Infographic - ROI, growth, market share, retention, reviews and engagement”

Plus, examining analytics about the usage of branded assets, how often your digital brand guidelines are visited, and campaign behaviours can help you prove your team’s adoption of your branding – helping make sure your global on-brand culture is maintained.

6. Implement a brand management system

A brand manager’s job is tough, requiring oversight across multiple departments to keep branding consistent and coherent on every channel. That responsibility becomes a lot less daunting with the right software on your side.

Implementing a brand management system can make building your brand and expressing it consistently far easier – empowering everyone in your team to become their own brand manager. Through this technology, you can gain the ability to:

  • Contain all elements at the heart of your brand in one easy-to-access destination
  • Store all digital assets in a single location for your teams globally
  • Produce on-brand assets efficiently and accurately with smart, sophisticated templates
  • Plan out campaign execution in a streamlined, coherent way
  • Monitor how closely your teams are adhering to brand consistency

Fundamentally, the right brand management solution can streamline many stressful, manual tasks associated with keeping a brand stable. It also automates some of the tedious, granular aspects of brand management, meaning teams can focus more on bigger-picture matters.

Not sure if this software is necessary? Check out our post on signs that let you know you need a brand management platform.

4 benefits of using brand management platforms and solutions - Infographic Image

3 common brand management challenges – and how to beat them

A brand touches every aspect of an organisation; managing this is already a tough challenge. However, in our conversations with brand managers across the globe, the same hurdles tend to come up in their bid to secure the consistency and performance they’re looking for.

Here are 3 of the most prominent brand management challenges we hear about, and our advice to combat them.

1. Multichannel marketing

First, the huge volume of marketing channels modern companies are expected to be present on is a major burden. Websites, emails, videos, digital adverts, social media marketing – today’s customers expect a consistent experience at every touchpoint. Any break in this chain can damage trust, forfeit sales and hurt your reputation.

So, how do you maintain this consistent voice in all areas, while still fitting your assets to the best practices of each channel? For brand managers, intelligent templates can provide reassurance that every asset your team produces is aligned with company guidelines, reducing the time, money and stress associated with multichannel marketing.

2. Globalisation

In addition to the plethora of communication channels, global brands must contend with adapting their messaging to meet the specific culture, language and expectations of local audiences. Without careful management, the risks of going off-piste in a particular location can harm your reputation – like when Ford informed customers in Belgium that every car has a “high-quality corpse”.

Here, brand managers should look to DAM systems to reduce the risk of these cultural blunders. Having a platform that allows you to store imagery, videos and more for a certain audience, and put in fail-safes to stop these from being used inappropriately, DAM technology simplifies how you manage your messages to every target market.

3. Rebranding

A complete company rebrand can be a minefield to navigate, even if pursued for the right reasons. Most people are naturally resistant to change, so this kind of upheaval must be managed expertly to prevent a costly failure – just look at Gap’s experience to see what can go wrong.

How do you ensure such a significant change sticks? Here are a few things to consider when rebranding your business:

  • Reaffirm and settle on your company’s vision, mission and values
  • Audit existing brand assets
  • Secure buy-in from key stakeholders
  • Assign a team to oversee the rebrand
  • Update your brand guidelines
  • Communicate the change with your customers
  • Plan an effective launch campaign
The essential guide to achieving a successful rebrand - Link to download Papirfly guide

What should you look for in a brand management platform?

Looking to invest in brand management software, but you’re not sure what the right system looks like for you? Here are 14 key questions to ask a potential vendor:

  1. Does your platform allow me to organise, store and manage all types of brand assets?
  2. Can the platform centralise our brand guidelines and other brand-related documents?
  3. Does it allow our teams to work collaboratively?
  4. Is the user interface intuitive and easy to navigate for team members?
  5. Will it speed up the time it takes to locate branded collateral or create assets?
  6. Can you customise templates for specific audiences while maintaining consistency?
  7. Does it include Digital Asset Management capabilities?
  8. Will it reduce our dependence on designers and external agencies?
  9. Does it back up all assets and information contained in case something goes wrong?
  10. Can the platform scale and adapt to evolving brand management needs?
  11. Are there built-in analytics and reporting features to track its performance?
  12. Can you prove that it will deliver a meaningful return on investment?
  13. Can your platform integrate with various software our teams currently use?
  14. Does it prioritise data security with features like role-based access controls and encryption?

Brand management is a massive priority in every organisation, so it’s important to ensure the software you select fulfils your expectations and helps make life easier, not harder.

5 companies harnessing the power of brand management software

If you’d like to better understand the difference high-quality software can make, here are 5 companies achieving brand management excellence with the right platform:

1. Unilever

Unilever faced inefficiencies in brand asset management, lacking centralised coordination. This led to redundant efforts by local teams, creating assets from scratch and relying on external agencies. 

With a brand management solution, Unilever gained greater oversight over their brand communications. By enabling custom workflows and approvals, fostering better collaboration, and reducing reliance on external agencies, they enhanced brand consistency while cutting costs.

2. Helly Hansen

Helly Hansen revolutionised their brand management with a seamless global solution, integrating online brand guidelines, Digital Asset Management (DAM), and templates. 

This unified approach maintained brand consistency across markets and stakeholders, vital for a brand with extensive distribution such as theirs.

3. IBM

Faced with maintaining a uniform brand identity across 65 regions with disparate marketing teams, IBM brought management of their employer branding under one all-encompassing platform.

With this central location to oversee asset standards and design templates, IBM now enforces consistent branding that has benefited their recruitment efforts.

4. Vodafone

Vodafone achieved greater brand clarity, enhanced consistency in employer communications, and reduced time-consuming approvals by implementing brand management software.

Transitioning from a “telco to techno” brand, Vodafone is empowered by this technology to explore digital transformation opportunities for talent attraction and skills development.

5. BMW NE

BMW NE employed a brand management solution to automate and centralise their branding, enhancing campaign execution for local dealers with efficient communication and coordination. 

With this tool, stakeholders can access and adapt marketing collateral with complete consistency, tailoring local materials in line with BMW’s core brand strategies.

BMW brand management in action success story quoting Papirfly’s platform a “must-have” solution

How will AI steer the future of brand management?

The ongoing evolution of AI is influencing every industry; brand management is no exception. While this is still in its infancy, we’re already seeing how AI can further streamline and simplify brand management for teams worldwide – here are just a few examples:

Customer service automation

As AI-powered chatbots and virtual assistants grow more sophisticated, they will be able to provide 24/7 customer support, answer questions and resolve issues, all while communicating in your brand’s unique tone of voice.

Automatic asset production

The growing sophistication of prompt engineering and AI-driven image generation will soon enable marketers to generate high-quality, on-brand assets at the press of a button. This will reduce companies’ reliance on external agencies, allowing them to produce at pace in-house.

Instant asset identification

Within a Digital Asset Management solution, “contextual search” is a developing trend that will empower teams to locate the exact assets they require from an extensive library just by inputting a relevant prompt.

Brand monitoring and sentiment analysis

AI tools can monitor online mentions, reviews, and social media conversations about your brand in real-time. This allows companies to manage their reputation and respond promptly to emerging issues or crises with greater immediacy.

At Papirfly, we’re constantly experimenting with AI to discover how we can unlock further efficiencies for our clients. If you’d like to know more, explore our AI solutions for brand management.

Empower your people with one brand management platform

We hope that this ultimate guide to brand management has shown you the importance of directing your brand at every touchpoint, and provided some helpful tips for approaching this vital task in the future.

At Papirfly, we are helping over 600 companies worldwide build an on-brand culture, create unlimited enterprise assets, and activate their brand everywhere with absolute control and consistency.

  • POINT: Control every aspect of your brand and deliver unbreakable brand guidelines
  • Place: Deliver your single source of truth with our industry-recognised DAM solution
  • Produce: Create unlimited on-brand assets with design templates aligned to your guidelines
  • Plan: Simplify campaign execution for your teams with collaborative planning
  • Prove: Refine your brand strategy with real-time data and analytics

Ready to unlock a faster, simpler future for your organisation? Discover the all-in-one brand management platform today.

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