Digital Asset Management

Digital Asset Management in 2025 – the only guide you need

If you’re drowning in digital assets – if you’re losing productivity as well as files – you need a Digital Asset Management platform. 

This in-depth guide to DAM is for savvy brands that want to get their products, services, and marketing messages out there – fast, at scale, and on brand. 

Take a deep dive into DAM to 

  • Understand what DAM actually does  
  • Decide if investing in DAM is right for you 
  • Discover how DAM creates bankable business benefits
  • Confidently make the business case in your organisation 

If you’re looking at competitors and wondering how they do it all, they’ve probably got a DAM system. Let’s see if you need one too…

Introduction to Digital Asset Management

What is Digital Asset Management?

Digital Asset Management is simply the practice of properly managing your digital assets. If you’re not familiar with Digital Asset Management, you’ll certainly be familiar with the problems it solves – like chaotic content creation, lost digital assets, manual workflows, and imperfect processes.  

What are digital assets?

Perhaps a better question than What is Digital Asset Management is What are digital assets

‘Digital assets’ is a way to describe digital files. But not just any file. A digital asset is a file you’ve invested money in creating and can use to create value for your business. 

Files like images, video, audio, and artwork are digital assets. Anything you can use and combine to deliver strategic goals for your business. For example, by creating marketing collateral, employer branding materials, or ecommerce listings. 

Why is Digital Asset Management important?

Digital Asset Management is important because these intellectual properties cost – and make – you money. You need to manage them like you would any other business asset – to protect your investment, get ROI, and reduce any risk associated with them. 

It’s also essential for efficiency in our digital world – where content is exploding, digital platforms are brand battlegrounds, and digital transformation can make or break a business. 

More on this at the end of the section.

What is Digital Asset Management software?

Digital Asset Management software – also known as a DAM system or DAMS – is a platform specifically designed for managing your digital assets. Organisations typically use it to replace unfit-for-purpose filing systems – like Google Drive, Dropbox, or departmental folders – that simply can’t cope with digital assets at scale. 

A DAM platform provides a single, central space to store, secure, search, and access valuable digital files. The key elements of DAM that make it an improvement on the likes of Google Drive are:

  • Centralisation to make assets available for use throughout the organisation
  • Metadata and taxonomy to make assets infinitely more discoverable 
  • Robust permissions to ensure people only access what they’re supposed to
  • Automated workflows to accelerate processes and workflows

DAM is more than just a digital asset library. Effective Digital Asset Management cuts your costs, improves efficiency and productivity, and gives you a significant advantage over your non-DAM-using competitors.

DAM is more than just a digital asset library. Effective Digital Asset Management cuts your costs, improves efficiency and productivity, and gives you a significant advantage over your non-DAM-using competitors.

Four types of Digital Asset Management software

You might hear people mention different types of DAM software – like cloud DAM, on-premise, enterprise, and headless. Here’s a quick introduction to the differences. 

On-premise DAM

On-premise DAM – sometimes shortened to on-prem DAM – is Digital Asset Management software that you manage in-house. It’s installed on your internal infrastructure and you’re responsible for upgrades, maintenance, and troubleshooting.    

Cloud-based DAM

Cloud-based DAM – sometimes just called cloud DAM – is a DAM system you subscribe to. It is hosted, managed, and used in the cloud. The software vendor is responsible for all upgrades and maintenance. We’ll compare on-premise vs cloud DAM below. 

Enterprise DAM system

Enterprise Digital Asset Management is just DAM at a larger scale. Some DAMs market themselves specifically at the enterprise market because they have features that make it suitable for large-scale deployment. For example, more storage, unlimited licenses, or global/local support options. However, the underlying functionality is the same.

Headless DAM 

Headless DAM is a Digital Asset Management platform that is designed to work in the background. It doesn’t have a front-end for people to search and access digital assets. It exists to power processes behind the scenes, like linking to a PIM system and automatically sending images to an ecommerce website.  

Why is DAM so important in 2025?

The business case for Digital Asset Management grows every year. The main imperative is using digital advances to streamline and automate processes, saving businesses like yours time and money. 

But societal trends are increasing the pressure even more – from the avalanche of digital assets to remote working, and online competition to cybersecurity. 

If you’ve been toying with the idea of DAM, 2025 is the time to act. Here’s why.

The avalanche of digital content

The growth in online platforms means ambitious businesses are producing more content than ever – for your website, social channels, intranet, third-party sites, email marketing – not to mention traditional print media too. 

To keep up, businesses are producing an unprecedented volume and variety of content – images, videos, audio, webinars, product tours, slide decks, POS materials, brochures etc. 

Without an appropriate way to store, manage, and access this content, businesses risk being swamped by it – undermining their efficiency, productivity, and brand. DAM is the way you’re looking for.

The shift to remote work and collaboration

Businesses are benefitting from several remote work trends in 2025. As well as flexible working, organisations are increasing capacity, lowering costs, and delivering 24/7 operations by using freelancers and offshore support. 

A cloud-based DAM system enables seamless remote collaboration by providing secure access to digital assets – from anywhere in the world with an internet connection – significantly enhancing productivity in the era of distributed workforces. 

The value of brand in a distracted society

The online landscape is growing evermore competitive, as digital tech makes it easier for challenger brands to set up shop online. And we are an easily distracted society, looking at more content, across more devices, in ever more complex contexts. 

Our attention spans and patience online are low and research says brands have only 8 seconds to grab it. In this context, an instantly recognisable brand is one of your most valuable assets. And yet many organisations struggle due to difficulties communicating and distributing the brand internally.

A DAM system fixes that by providing easy access to approved brand assets, style guides, and marketing collateral. So you can deliver a cohesive and recognisable brand experience across every channel.

Rising concerns about data security

With the growing frequency and sophistication of cyber threats, data security has become a top priority for organisations. DAM software addresses these concerns by offering robust security features, access controls, and encryption to protect digital assets from unauthorised access, ensure compliance with data protection regulations, and prevent intellectual property theft.

Features and benefits of Digital Asset Management software

1. Centralisation and organisation 

All too often, your creative teams spend more time searching for files than actually using them. They’re hidden on people’s desktops, attached to emails, in third-party FTP sites, or hidden behind meaningless file names like ‘Image_38.jpg’. This wastes so much time that it’s almost impossible for your team to be agile and efficient. A digital asset library solves all that.

Centralised repository

A DAM system is a centralised repository for your digital assets. So instead of your digital assets being stored in random folders across your organisation, they’re all in one place. 

And – in the case of cloud-based DAM – that place is accessible 24/7 from anywhere with an internet connection. 

That means authorised users have almost-instant access, so they can spend less time searching for assets and more time making magic with them.

Version control and audit trail 

Another feature of DAM is automatic version control, so your team always knows they’re accessing the most up-to-date version of a file. Version control also keeps an audit trail of any amends made to a file, so you can see what’s changed and when.

This is vital for any digital assets that require accuracy – like technical documentation or brand guidelines. 

2. Search and discoverability

How does a DAM system make digital assets so discoverable? Through a double whammy of taxonomy and metadata. This gives people lots of different ways to search, browse, filter and find the file they need, fast. So no matter how big your digital asset library grows, it’s always quick and easy to use.

Metadata 

Metadata is information added to a file to make it more findable. For example, in a footwear photoshoot, a single image may be tagged with the shoe make and model, material, style, colour, and which season it belongs to. 

This gives people numerous routes to find the image they need compared to knowing what the file is called or where it is saved. 

Metadata also provides valuable contextual information about assets – like usage rights or embargo information – to ensure they’re used correctly. 

Taxonomy 

Taxonomy is the use of systematic terms and categories to create a sensible folder structure. This means people can also navigate logically to images if they want to. 

For example: Brand name > Footwear > Fall 2025 collection. But – to be honest – the search functionality in DAM is so good that most people will use that.

Visual search results

Search results in DAM systems are usually displayed as visual thumbnails that let you quickly see file content – even text-based documents – so you can confidently choose the one you want. No more clicking into anonymous thumbnails hoping to get lucky.

3. Security and sharing

A DAM system secures your assets and protects them from unauthorised access. It also reduces risk and frustration associated with sharing assets via email or external transfer processes (expired WeTransfer link anyone?)

Permission controls

Permission controls ensure that only authorised users have access to specific assets – and they can only do what you want them to – like view, download, or edit assets. This enhances digital asset security and stops awkward faux pas like using embargoed assets before their release date. 

Encryption

DAM uses encryption to protect data and assets. This adds an additional layer of security, making it more challenging for unauthorised parties to access or manipulate the content of digital assets.

Secure file sharing

A DAM reduces the risk associated with transferring sensitive assets via email and third-party sites. Users can simply access the assets they need from within the system – whether that’s through their own account, link sharing with external contractors, or a public-facing portal. 

Branded portals

You can create branded portals in a DAM to share curated asset collections with particular audiences. For example, an organisation-wide portal to share brand guidelines and logos. Or a sales enablement portal to share marketing materials with different branches.  

4. Collaboration and automation 

Don’t let anyone tell you DAM is just about centralising storage. Modern DAM is so much more than the media library it started out as. Today it is a hub of collaboration and automation, designed to accelerate and streamline any process that uses digital assets. 

Cloud collaboration

Cloud-based DAM provides an online space for collaborating on content creation processes. For example, a photographer can upload a photoshoot, your marketing can approve or reject them, route them to an offshore touch-up studio overnight, ready to serve up to your graphic design team the next morning – all without leaving your DAM.

Task automation 

DAM can automate manual tasks for faster delivery. There are so many time-saving DAM hacks you’ll wonder how you lived without it.

Anything from using AI to recognise asset content and tag them on upload, to automatically creating on-the-fly renditions of assets for use on different platforms – for example, converting a high-res CMYK tiff to a 72dpi RGB jpeg for use online. 

Workflow automation 

DAM lets you fully automate tasks to accelerate time to market. For example, receiving, quality checking, and publishing millions of product images to an e-commerce website with no human intervention. 

AI tools

Many DAM systems offer machine learning and AI to speed up processes – from tagging assets with metadata to predicting the best search results to serve up. See the Future Trends section for more on AI in DAM.

5. Integrations

Virtually any system that needs access to digital assets can integrate with your DAM – and your DAM can feed images, video, documents, and data directly to that system. Here are some common DAM integrations and how they work.

DAM + CMS 

Most CMS have a media library where you can store images. But finding those images again isn’t always easy. Integrating DAM with your CMS gives web editors powerful search and retrieval tools – so they can quickly find the perfect assets to bring your website to life. 

DAM + design software

A DAM integrates with graphic design tools so designers can search and find the perfect visual assets without having to leave the window they’re working in. This keeps them in the zone and their creative juices flowing – while allowing for seamless editing, version control, and collaboration. [Think that’s not important? Check out the cost of context switching on productivity.]

DAM + PIM 

PIM is a Product Information System – software used in manufacturing, retail, and ecommerce. Integrating DAM and PIM lets you automatically pull images from your DAM into catalogues and websites, so you can get your marketing out there – and start making sales – faster. 

DAM + CRM 

Integrating a DAM with your CRM system accelerates the process of creating on-brand communication with customers. Sales and marketing teams can pull assets into messages – automatically cropped and formatted for optimum display.

Benefits of Digital Asset Management software explained

DAM featureDAM benefit
Centralisation– Central accessible digital asset library
– Single source of truth creates clarity/reduces confusion
– Everyone can quickly find and use the files they need 
– Increased visibility into assets reduces duplication
– Productivity and creativity go up
Metadata– Digital assets are easier to browse, search, and find
– Contextual information ensures confident, compliant use of assets
Version control– Everyone is working with the latest versions of assets
– Keeps an audit trail of changes and approvals
– Prevents version conflicts and confusion 
Access permissions– Ensures that only authorised users have access to specific assets
– Safeguards sensitive information and intellectual property
– Ensures compliance with data protection regulations
– Prevents unauthorised use and reduces legal risk
Collaboration tools– Supports communication and remote collaboration 
– Streamlines project execution and reduces time to market
– Facilitates use of contractors, gig workers, and offshore providers 
Portals– Provide access to approved brand assets for all creators and end users
– Supports better brand consistency  
– Mitigates brand risk 
Workflow automation – Streamlines workflows through automation 
– Accelerates project completion
– Reduces manual interventions and human error
– Improves human resource utilisation
Integrations – Reduces duplication through syncing and sharing data
– Facilitates cross-departmental workflows
– Accelerates processes and improves efficiency
Analytics– Insights into asset usage help optimise future commissioning and creation strategies

What can DAM do for you?

From streamlining marketing processes to get your message out there faster, to creating global brand consistency that grabs attention and keeps it, DAM delivers. Discover what Digital Asset Management can do for your business.

Use cases for DAM systems

DAM for marketing 

Marketers use DAM to centralise and organise digital assets, ensuring everyone involved in campaigns can collaborate efficiently. DAM gives creatives access to up-to-date assets and artwork, accelerates creation workflows, and allows for rapid distribution to end users. 

DAM for agencies

Creative agencies create and use a high volume of digital assets for customers. They use DAM to streamline and accelerate production processes, and protect and manage assets for different customers. Agencies can even offer DAM services to customers as an additional revenue stream. 

DAM for publishers

Content creators and publishers build their business on distributing written, visual, and multimedia content. They need a DAM to store and access this content quickly during the creation processes, manage production and approval processes, and power automated publishing workflows. 

DAM for ecommerce and retail

Retail employs DAM to organise and distribute product images, marketing visuals, and multimedia content. This streamlines product launches, enhances customer experience, and supports effective merchandising strategies in a highly visual and competitive landscape. 

DAM for employer brands

Businesses work hard to attract, recruit and retain top talent. Employer branding teams create campaigns that position organisations as an employer of choice. Using a DAM helps streamline this process and create a consistent employer brand across every platform. 

DAM for corporate brands

A strong brand delivers a competitive advantage. Corporate brands use DAM to centralise and distribute brand assets. This improves brand consistency by sharing brand guidelines and assets with everyone involved in promoting the business. 

When should we invest in Digital Asset Management technology?

Most businesses reach a critical point where the business case for DAM becomes undeniable. Here are five operational challenges that DAM can solve. Do any sound familiar? If so, you probably need to invest in DAM.

1. Your systems are inefficient and productivity is compromised

Problem: You face avoidable frustrations, bottlenecks and delays due to disorganised assets.

Solution: DAM centralises your assets and streamlines workflows, reduces time spent searching for assets, and minimises manual interventions. Replacing unfit or decentralised storage enhances overall efficiency and productivity.

2. You need to cut costs, without cutting corners  

Problem: You’ve been asked to cut costs. Or worse, ‘do more with less’. How do you maintain quality?

Solution: DAM accelerates and automates workflows, allowing you to do more with the same headcount. Or to maintain existing services when faced with budget and staff cuts. Time savings come from less duplication, waste, and higher operational efficiency. 

 3. You have sensitive assets you need to protect 

Problem: You have sensitive or embargoed assets and no way to prevent unauthorised access.

Solution: DAM’s access controls and user permissions let you restrict access to authorised users only. This helps manage GDPR compliance requirements, prevent potential legal issues, and protect against leaks of time-sensitive assets (accidental or otherwise.)

4. You need to improve brand consistency and governance

Problem: Multiple departments or divisions involved in marketing pose a risk to brand consistency.

Solution: DAM provides a central place to share and distribute brand assets – from brand guidelines to approved imagery – so everyone can create and use on-brand materials. Templates – and even translation tools – help divisions localise materials while staying on-brand.

5. You want remote access and online collaboration

Problem: You want to take advantage of remote workers, the gig economy, and offshore contractors.

Solution: Cloud-based DAM enables online collaboration from anywhere with an internet connection. Users can upload, download, view, edit, comment, and collaborate online, supporting a global workforce.

6. You’ve outgrown our old storage systems  

Problem: Your business and digital asset demands have grown and your current system can’t keep up.

Solution: DAM scales with you. So no matter how many digital assets you accumulate – or how many staff you have – people can always search, retrieve, and access the files they need, fast.

7. You want to raise your content game

Problem: Competitors are running rings around you with higher quantity and quality of content.

Solution: Implementing a DAM system supports content creation at scale. With DAM in your corner, you’ll be able to create, distribute, and publish more content to more platforms.  

8. You have a digitisation strategy 

Problem: Legacy processes and manual workflows are holding your business back.

Solution: Put DAM at the heart of your digital transformation journey and build new processes around fit-for-purpose tools. Don’t think about how DAM can digitise your processes – think how it can revolutionise them.

The business case for Digital Asset Management software

The business case for DAM

DAM delivers significant operational, financial, and competitive advantages to brands. Here are three benefits of Digital Asset Management software that you can take to the bank. 

1. Higher operational efficiency 

DAM improves your operational efficiency in a variety of ways. 

  • By helping people assets instead of endlessly searching for them
  • By reducing the time creatives spend recreating lost assets
  • By automating tasks like resizing and cropping images
  • By translating written content and transcoding video
  • By automating manual workflows
  • By reducing context-switching

We could go on and on… These faster processes save you money but they also give you a competitive advantage – getting you to market faster and better than ever before. 

2. Resource optimisation 

Resource optimisation is concerned with getting the most valuable work from your people. And when they’re engaged in manual admin that’s way below their pay grade – or fruitlessly playing ‘hunt the asset’ – you’re not getting ROI.

DAM eradicates low-grade work and puts assets at people’s fingertips so they can spend more time adding value to your business – through strategy, creativity, and understanding your customers better.    

3. Resource optimisation 

As well as efficiency gains, DAM delivers cost benefits you can take to the bank. It’s not just about using your human resources more efficiently. You save money because: 

  • People can access existing assets and repurpose them instead of starting from scratch
  • Enhanced visibility into your asset stock reduces the risk of duplicated work or purchases
  • You reduce your risk of costly legal exposure

Agencies and content creators can also commercialise their DAM – selling their artwork or selling Digital Asset Management as a service.

The ROI of Digital Asset Management software

The Return on Investment from Digital Asset Management software can vary depending on factors like your specific use case, the size of your business, the functionality of the software, and how many people use it. 

As a benchmark, take a look at the economic impact of Papirfly

Papirfly combines powerful DAM functionality with a suite of branding tools. A composite business based on our most typical customers* achieves 

  • 212% Return on Investment (ROI)
  • $1.17m Net Present Value (NPV)
  • 80% reduced effort in asset creation
  • $200 average agency spend avoided per asset
  • Payback in less than 6 months

What does DAM software cost?

Here are some DAM costs you need to be aware of.

  • Upfront costs Usually only applicable to on-premise deployment – the cost of buying a license for the product and costs associated with the infrastructure you’ll need
  • Subscription costs Cloud DAM will charge per user per month (also known as ‘seats’) and may have a minimum number of users
  • Storage costs – A certain amount of storage may be included in your fees – you may need to pay more for extra capacity
  • Number of assets – Some pricing models consider how many assets you need to store
  • Features Some DAMs may have an all-in price tag, others might charge extra for advanced features
  • Customisation – You may need to pay for product Customisation or custom integrations
  • Maintenance, support and upgrade fees – You may need to pay a monthly fee for technical support and training – plus an annual renewal fee
  • Migration costs – You may choose to pay the vendor or a third-party to migrate your assets to the new DAM
  • In-house costs – Don’t forget to factor in-house costs like the time it will take to research and implement the system – perhaps funding for a DAM librarian role

When totting up the cost of Digital Asset Management software – and calculating your potential ROI – you need to remember how much your current content chaos is costing you. 

How to choose and implement a DAM system

How to choose a DAM system

Choosing a DAM system takes research, consultation, and consideration. Rush it and you’ll regret it. Here’s a very quick overview of how to choose a DAM and make sure your first choice is the right choice. 

1. Determine your requirements

Once DAM is on your radar, think about it from an organisation-wide point of view. DAM is a centralised digital asset library that serves all business functions. You don’t want different departments to implement their own separate DAM solutions – that undermines the whole point.

Once you know who’s going to use your organisation-wide DAM, start determining and prioritising your collective needs. 

  • What does the DAM need to do? 
  • What’s outside the scope of the project? 
  • How many assets do you have and what type?
  • What workflows need automating?
  • What systems need to be integrated?

Write a requirements document to start shortlisting DAM systems – and share it with your shortlisted providers when the time comes. 

2. Research your options

In 2025, there are over 100 DAM platforms on the market. Start with online research to narrow down your options. Don’t just click on the ads at the top of your search results – just because they have the biggest ad budget doesn’t mean they’re the best DAM for you. 

Search for DAMs that serve your sector successfully, look for external endorsements from the likes of Forrester Wave, and check out user review websites like Capterra.  

3. Demo your shortlisted products

Create a shortlist of products and do a side-by-side comparison against your requirements document. Whittle it down to no more than five and speak to the vendors for an online demo. Which ones feel like a good fit? Invite your favourite vendors to give a demo to your main stakeholders before deciding which to buy.

What to look for in a DAM platform

Implementing a DAMS takes time and money. But it isn’t just about investment, it’s about impact. The right DAM system can be transformative. Beyond price and features, here’s how to pick a DAM platform that will deliver…

Functionality

The majority of DAMS have similar functionality. However, some may be targeted more toward specific use cases – such as branding or ecommerce. Define the requirements of your DAM – for example, do you need it to act as a brand portal or integrate with a PIM system – and make sure your shortlisted DAM systems deliver that functionality. Look for existing customers in your sector and check out reviews.

Scalability

Don’t just think about your current digital asset needs. Your number of assets is only going to grow. Ensure the DAM system is scalable to accommodate your future needs and growth plans to avoid outgrowing the DAM solution you choose. If you expect your user base to grow, make sure you can scale accordingly, within your budget. 

User experience 

An IT system only delivers ROI when people use it – and use it properly. If your DAM system is hard to use, people will bypass it and continue to store files on their desktops and departmental folders. Choose a DAM system that is intuitive and easy to use. That will encourage widespread adoption and reduce the learning curve.

Integrations

Consider the DAM system’s ability to integrate with other essential business platforms. For example, your website CMS or PIM system. This helps create seamless cross-department workflows that enhance productivity. It also reduces data duplication and silos. 

Vendor support

Regardless of whether you deploy your DAM on-premise or in the cloud, you’ll need support from your vendor – during set-up and beyond. Check that they’ve provided adequate self-service documentation and ask how much support you can access as part of your contract. 

Deployment options

Consider the pros and cons of on-premises vs cloud-based DAM (see table below). The choice comes down to how much control and responsibility you want to take on, as well as questions of data sovereignty. 

On-premise vs cloud-based DAM: pros and cons
On-premise DAMCloud-based DAM
AccessRestricted access Anywhere access 
ScalabilityLimited by your in-house storage capacityIn theory, unlimited storage, but with costs attached
Maintenance and updatesYou are responsible for upgrades and maintaining the systemThe provider is responsible for upgrades and maintaining the system
Security and control Direct, maximum control Reliant on provider 
CustomisationCustomisation options via your in-house team – maximum flexibility but limited by IT capacitySome customisation usually availability via support request – may incur additional cost
IntegrationsVia your in-house teamSome available out-of-the-box and others via your own team using APIs
Upfront costsBigger upfront costs – you buy the platform outrightLower upfront costs – you buy subscriptions (seats) 
DeploymentSlower due to need for infrastructure set upFaster as minimal infrastructure needed – simply deployed online
Data sovereigntyGreater control over geographic location and data sovereigntyLess control over geographic location and data sovereignty

Five best practices for Digital Asset Management

Be strategic about DAM

Your DAM implementation should align to your organisational objectives. Common goals include improving workflow efficiency, enhancing collaboration, ensuring brand consistency, cost savings, optimising resource utilisation, and digital transformation. Use your objectives as a North Star to inform your needs analysis, your KPIs, and your choice of DAM system. 

Audit your assets and workflows

Your DAM provider will have a LOT of questions. Come prepared. Know how many assets you have, what types, what you need to do with them, who is involved, how many users you have, what types of access they’ll need etc. Download our Digital Asset Management checklist to help you start thinking…

Don’t just replicate, innovate

Implementing DAM is an opportunity for change. Don’t waste it. Talk to people currently involved in content, marketing and branding processes. What challenges do they have? Where do bottlenecks occur? What could be improved? Talk to your DAM vendor about how other customers use the software. DAM is transformative – think big.

Plan for onboarding and training  

No matter how intuitive your new DAM system, people will still need training and support in order to use it. Different levels of user need different levels of training. Admins, for example, will need in-person training, while casual users can self-serve training videos or how-to guides. Make sure you have a communication and training plan to help you roll out your new software and get people excited about using it. 

Commit to the long-term (Digital Asset Management governance) 

Digital Asset Management is an ongoing commitment. The key principle of DAM is to manage your digital assets so people can confidently find and use the right ones. If you neglect your DAM system, this gets increasingly difficult. In businesses with a large volume of digital assets, you may need to appoint a DAM librarian who is responsible for Digital Asset Management governance like

  • Regularly archiving old or outdated assets
  • Checking your metadata and categories are still fit for purpose
  • Adding, training, and removing users as required
  • Applying software and security updates 
  • Monitoring and optimising DAM performance 

Future trends: AI in Digital Asset Management

AI for metadata application 

Most DAMS these days use AI to automatically add meaningful metadata. The DAM recognises the file content and adds keywords to describe it – even if you’re bulk uploading 1,000s of assets. 

You can also use machine learning to train a DAM to recognise your specific products or people who work for you. This makes the whole process of getting assets into your DAM super fast. This will become an ever-more standard feature of DAM systems.

AI-powered search recommendations

Another area AI will improve is predictive search results. Predictive algorithms analyse user interactions, search patterns, and content usage to provide personalised recommendations. This helps users discover relevant assets faster and put them to work.

Generative AI and DAM

Generative AI will become prevalent in DAM as the technology becomes more reliable. Some DAM systems already include generative AI to edit assets – for example, applying brand treatments to images or videos. A new application will be that users won’t just be able to search for assets by typing in keywords, they’ll be able to create them using AI.

Digital Asset Management Glossary 

Here’s a round-up of key DAM terminology used in this guide to Digital Asset Management.

  • Access Controls – Mechanism restricting user access to digital assets based on permissions.
  • Audit Trail – Record of user actions within a DAM system for accountability.
  • Cloud DAM – Digital Asset Management hosted on cloud servers for accessibility.
  • Customisation Tailoring DAM system features to meet specific organisational needs.
  • Data Sovereignty – Control and management of digital asset data based on geographic location.
  • Generative AI Type of Artificial Intelligence that creates new visual and text content.
  • Governance – Policies regulating digital asset creation, modification, and usage.
  • Headless DAM – DAM that is decoupled from a front-end interface.
  • Hybrid DAM – Blend of on-premises and cloud-based DAM hosting for flexibility.
  • Integrations Seamless connectivity between DAM system and other software applications.
  • Machine Learning Enables DAM to learn and improve through experience.
  • Metadata Descriptive information associated with digital assets for organisation and searchability.
  • On-Premises DAM – Local hosting of DAM system infrastructure for maximum control.
  • Optimisation Continuous improvement and refinement of DAM system performance.
  • Permissions Authorisations defining user rights and actions within a DAM system.
  • ROI – Measure of financial gains resulting from DAM implementation.
  • SaaS DAM – DAM provided via the Software-as-a-Service subscription model AKA cloud DAM.
  • Scalability Capability of DAM system to handle growing volumes and user needs.
  • Security Measures protecting digital assets against unauthorised access or breaches.
  • Taxonomy Hierarchical classification system for systematic organisation of digital assets.
  • User Adoption – Degree to which individuals actively use and embrace the DAM system.
  • Version Control – Management of different versions of digital assets to ensure consistency.

Further reading

Discover Place. The essential DAM system for global brands and enterprises.

Meet the family. Papirfly’s ultimate brand and Digital Asset Management platform.

Success story. How IBM accelerated go-to-market with Papirfly.

Employer brand

How to make your employer branding work for your business in 2024

Where have we come from with employer branding?

The last year has seen huge development and investment in employer branding from large, global companies seeking to improve company culture and provide a positive and inspiring place to work. There are some key trends we have seen develop across the last year which employer branding teams need to consider moving into 2024.

Using AI solutions to enhance your employer brand

We can’t ignore the existence of AI and it’s now commonplace for companies to use ChatGPT to develop their content, for example. However, over the past year we have also seen corporates put in place policies to ensure that there is always a human input to their content: it needs a human touch to edit and sense-check, as well as to add the local element to the words and imagery. 

However, you can now use AI to edit videos, add subtitles, colour correct imagery and so on. The list is only going to grow, so in order to enhance your employer brand, it’s vital that comms and marketing teams stay on top of the trends.

How digital asset management can improve your employer branding. People buy from people, and now we are in a post-pandemic world, we need to get back into the field and show people working day-to-day for your company. Not only this, but also in-person video, instead of remotely-recorded video, is on the rise so it’s time to showcase your staff in an interactive way again. Company culture videos are proving popular as businesses become more aware of the value of employer branding.

Social media tactics for your employer brand

Social media continues to develop at pace and as communicators we need to stay on top of the trends, such as the rise of X and TikTok. For large corporates, LinkedIn posts from senior leaders are becoming incredibly popular and successful. This goes hand-in-hand with brand ambassadors – where employees promote the brand themselves on social – to build a strong voice for the brand. In fact, companies are 58% more likely to attract talent if they have a successful employer branding programme, which covers both universal themes and localised messages.

Follow these top tips to ensure that your employer brand works for you this year.

Putting company culture first

Looking ahead to the coming year, we would expect to see a growing focus on health and wellbeing of staff. Gen Z in particular are very vocal on social media and will soon call out companies that are missing the mark in this field. Employees are increasingly looking for a good company culture and one that nurtures its staff as mental ill health is a growing problem in society; 77% of employees on Glassdoor said they would look at company culture before applying for a job. 

Company culture - employer brand

Improve your EVP

So companies need to look to the core and ensure that the work their staff are doing is not detrimental to their health and that they have good policies in place to protect them. Generous annual leave, sick pay, employee assistance programmes and so on are all bread and butter now. Going above and beyond, we see companies developing webinars to support perimenopause and menopause, wellness days, volunteering and yoga sessions. The whole package of support is increasingly important as burnout becomes so damaging to a career and also a business. 

Enhance your employer image

This coming year is also the time to develop the leadership narrative further. As we mentioned, leaders are becoming visible on platforms like LinkedIn and this is only going to be more necessary. And while they are venturing into the social world more, it’s important they remain authentic – so those crafting the messages need to pay attention to the tone of voice and audience. It’s important to come across as engaging and relevant, whilst maintaining the authoritative voice of a leader.

Develop your brand ambassadors

Frontline staff are also becoming more visible and rightly so. With AI, video and interactive content coming to the fore, it’s possible to get their voice heard and internal comms are focusing on those key workers. Events to celebrate them, such as awards are being used and global webinars and townhalls are making a comeback post-pandemic. In general, companies are keen to have deeper discussions and involve staff from all levels of the business, in a two-way communications process.

Focus on your employer branding strategy

Brand ambassadors also support the rise in recognition of your employer branding. Employees need to understand and engage with the business in order to promote it, and when they do it’s a win-win as they learn more about the company, whilst prospective candidates do too. This makes ensuring you have the most effective employer brand management solutions to articulate what your brand is about – both in values and overall identity – all the more essential. 

AI in employer branding

And as we began with AI, so we will conclude – it’s a necessary strategy to develop your AI usage throughout the business and employer branding is no exception. For 2024, the key thing will be to empower and hire staff to be able to use the tools to your advantage. We will always need the human touch, especially in employer branding, as there is a need to have an authentic voice. But AI can do the legwork.

Build positive brand perception from the inside out

There has never been a more important time to invest in your employer brand. No matter how successful it is, the attitudes of employees and prospective talent can switch at any time, and it’s important you have processes, tools and skills in place to respond. 

With a brand management platform, you have a centralised portal of all recruitment and brand assets, which teams can edit, share or even create from scratch. Digital, print, video, social, email. Everything you need to keep your employer brand front and centre. 

Make this quarter count, find out more about how Papirfly empowers employer branding teams in 2024

Curious to learn how multinational software corporation SAP, successfully activates localised employer branding across 70 countries and 110,000 employees worldwide? Join our exclusive webinar on Wednesday 31st January. Register here.

AI

Why responsible AI adoption matters for your brand’s reputation

Every week, new AI tools and use cases hit the market. For branding and marketing teams, this can be an exciting prospect, as new ways to work and collaborate are discovered, leading to dramatic time and cost savings and turbocharged creative capacities. 

At the same time, however, the rush to invest in or use free online AI solutions can backfire if care isn’t taken, with potentially huge consequences for teams and their businesses. 

Amongst the new AI tools on the market, Generative AI (GenAI) is particularly important for brand marketing. As with the popular ChatGPT and Midjourney tools, GenAI allows users to describe tasks and let powerful computers get on with generating outcomes. 

These could be AI generated images and brand assets, customer support messages, or new campaign ideas.

Forecasting suggests this market for GenAI is set to boom in the next decade. For brand teams interested in crafting iconic and trusted brands in the 2020s and beyond, the time for getting to grips with these technologies is now.

AI, brand reputation and trust

A survey of communications professionals found that, while almost 86% were optimistic about the potential of AI, 85% were also concerned about the legal and ethical issues.

AI adoption creates opportunities but also seeds new challenges, problems, pitfalls and risks. Customers are curious, but also anxious about what the implications of these new technologies will be for their lives.

Over the coming years, how companies use their AI tools will have a direct impact on their reputation, how much customers trust them, and how markets treat them. 

Modern brands should be aiming to use these new technologies to create real value for customers, businesses and society. It starts with knowledge, understanding, and careful planning. 

Establishing trust in uncertain times

Customer trust has long been understood to be at the core of successful branding. As consumers we simply like to spend our money with brands that we believe in. Research also shows that customers who trust a brand are three times as likely to forgive product or service mistakes.

When it comes to adopting AI tools, it’s therefore important to ask yourself the question – is our company using AI in a way that builds customer trust? Or could our choices be doing the opposite?

Sparebank found this out the hard way, when it came to light that the Norwegian bank had used an AI generated image without being labelled as such. 

This broke legislation on misleading marketing, which requires that subjects used in ads be real users of the product or service. It also potentially contravened Norwegian regulations on image manipulation, which require that images that have been airbrushed or edited are clearly marked in order to reduce pressure that could lead to shame or body dysmorphia. 

The result was a media storm, in which Sparebank were forced to publicly admit their mistake and promise to take more responsibility in future.

The lesson? New capacities created by AI tools might seem great on paper, saving time and money and helping to bring new creative ideas to life. However, if they contravene legislation or prevailing social norms, the best intentions can quickly backfire. 

Respecting privacy with AI technologies

How many people are currently using ChatGPT at work, unaware that information entered into its prompt box is technically in the public domain? 

With most companies building their AI tools on the back of third-party machine learning algorithms, complex issues are raised around data protection and privacy. Without proper assessment and training, well-meaning employees may end up breaching GDPR and other data-protection regulations without realising. 

Until regulators and legislators catch up with AI technologies and provide clear and unambiguous guidelines, this is a potential minefield for brand reputation. 

Companies need to take care not to intrude into their customer and employee’s private lives in ways that overstep reasonable boundaries. 

Consider that, as tools get more powerful, brands will be able to advertise and persuade us with increasingly subtle and powerful strategies. Where is the line drawn between personalised, data-driven marketing and outright manipulation? 

Or consider that there is at least one AI wellbeing tool in development that purports to allow companies to track productivity alongside employee wellbeing. All good – but what if the algorithm shows that employee productivity drops beyond a certain degree of wellbeing?  

These might be speculations, but they could very soon become realities. As the famous theorist Paul Virilio once remarked,  “the invention of the ship was also the invention of the shipwreck.” 

Companies need to tread carefully to ensure that good intentions don’t accidentally lead to intrusive or manipulative practices, which, once publicly exposed, will meet with an understandable and expected backlash. 

Implementing ethical AI solutions 

With all this said, what can companies do to minimise the risk and maximise the value that AI can contribute to customers, employees, and society?

We can begin with a simple principle of humility. Despite our best attempts to guess, no-one knows for certain what the impact of AI will be. As we saw with Sparebank, what likely began as a reasonable business intention – “let’s use these new tools to save time and money” – quickly turned into a public scandal. 

Sparebank quickly admitted it got it wrong, which may in the long run work to its favour. In times of uncertainty and change, transparency and honesty go a long way towards (re)building trust. 

Brand teams should keep this in mind. Over the coming years, more companies are likely to have their reputations tested as they experiment with AI technologies. The most successful will find ways to innovate, while maintaining respect for their customers and sensitivity to when ethical lines are crossed. 

Creating an ethical charter is one way that companies can ensure their intentions are aligned with positive societal outcomes. An ethical charter defines clear values for how AI should be used, providing a framework for decision making when boundaries get murky and regulations aren’t much use. 

Papirfly’s ethical charter, for example, covers four major principles:

  • Be a good corporate citizen when it comes to the rightful privacy of our users
  • Ensure we act in an unbiased manner – always – as we’d expect to be treated too
  • Build in the highest level of explainability possible, because output is important
  • Overall, our task is simple – we must build technology that is designed to do good

Within each of these principles are further specific guidelines for how AI should be built and used within our business. 

Naturally, ethical charters will vary from company to company to reflect their specific needs and markets. The aim should be to create a strong company culture, laying the foundations for ethical decision making and a reputation that customers can always trust. 

Towards an AI powered future

Artificial intelligence depends on responsible humans making clear decisions within strong ethical frameworks. 

To learn about how Papirfly is ethically innovating the challenges of branding and AI, check out these links. 

At Papirfly, we are committed to using AI to enhance every user’s experience, all while continuing to empower the world’s biggest brands with our all-in-one brand management platform. 

Learn about how Papirfly is ethically innovating the challenges of branding and AI.

Brand consistency

BOOsting brand consistency in your Halloween marketing

Something wicked this way comes. While Halloween is a thrilling time for marketers to get into the spooky spirit of the season to frighten and delight their customers, an ever-lurking fear lies behind every door in branding and marketing departments – how can our marketing stand out while not compromising brand identity? 

Creating a Halloween marketing campaign can feel like walking through a haunted house – you’re excited when you step through the door but constantly waiting for something to jump out at you. In some ways, a brand at Halloween is just like a party costume – you can tell the meticulous planners when people have been busy preparing for weeks or when someone has simply ‘thrown on a cobweb’ to look the part.

In this article, grab a shovel and dig up some insights to consider, as you cast the perfect spell to unleash your teams’ creativity while staying on-brand – and a reminder to give every location the bag of tricks to help support global brand consistency on your next creepy campaign.

The magic spell of brand guidelines 

Any go-to-market campaign hinges on collaboration, especially when seasonal events, such as Halloween, mean getting playful within the limits of your brand guidelines. Your brand must still stay intact, so your in-house design team or external agency need to investigate this mystery with you – and figure out how you can play to your super-strengths.

Achieving synergy across everything that makes up your core brand identity – colours, tone of voice, logos, assets and more – is essential to maintain recognition and increase engagement. Every brand is different, so considering each one of these essential ingredients is key to casting the perfect spell.

Beware of brand colour transformations

Your logo is the most important of your brand assets. It’s the visual cue that sparks instant recognition with your audience, and could be considered the most potent ingredient in your brand identity’s potion to enchant your customers. Misusing or making too many drastic changes might scare away the chance for brand recognition, leaving you haunted by a campaign that didn’t quite create the magical results you were after.

While it can be tempting to change your logo with seasonal imagery and a different colour palette – orange and black being the obvious choice – you need to make sure that it’s suitable for your brand identity and tone of voice. Google, for example, can go ‘Dr Jekyll and Mr Hyde’, and transform with ease. Complementary adjustments can be made to the website logo with significant effect, as it’s actually part of the tech giant’s playful brand identity to change with the seasons – an event in itself.

Meanwhile other brands can protect their frightening strong status as they play with their brand reputation. Marmite, for example, is known for having an acquired taste. The savoury UK food spread, based on its distinctive yeast extract flavour, famously plays with its ‘Love it or hate it’ slogan – making it the perfect ‘Trick or Treat’ product.

Bringing in new colours for its limited edition Halloween packaging, its iconic logo of white letters on red and jar-and-lid’s yellow and black colour scheme offer a playful way to go-to-market during the spooky season.

No matter what you and your creepy and collaborative team decide, make sure everyone working on your brand knows what you’re doing and how you’re doing it. Providing essential brand assets to all marketing teams and partners can ensure people are empowered to bring your brand to life in a new way at Halloween – without feeling it’s been put together like Frankenstein’s monster. Create brand consistency all year round and put the picture of your brand together so your teams can animate and activate it everywhere.

Be frighteningly good with your brand’s reputation

Your dream Halloween campaign can be a nightmare if you do not stay on-brand and consistent during your campaigns. In order for the aspects of your brand identity to agree to “stay close and don’t split up” you need to know how customers perceive your brand – carefully selecting the right tone and language for your campaign that compliment your products or services to have a hypnotic effect on your audience. 

Of course, product name changes are all the rage at this time of year. ‘Boo-scotch’ M&M’s. ‘Scream’ Ice Cream from Ben & Jerry. Starbucks’ ‘Frappula Frappuccino’. All delightfully dark, while other wordplay like ‘Trick or treat yourself’ and ‘Fangtastic savings’ are used by many online and high street brands.

Big brands’ marketing departments love to hear screams of delight from their customers at this time of year. So much so, customers can eagerly await to see what new tricks the marketing magicians behind some of the world’s most famous names will do each year – and we are often delighted by the surprises they have in store. 

In fact, some iconic brands use minimal wordplay as they really know how to use the right imagery to awaken the spirit of their product:

It’s clear when brands have considered all aspects of their brand identity to deliver amazing assets at Halloween. Whatever’s being cooked up in the creative cauldron, make sure all digital assets are in one place – so every team can take away the breath of their audience. 

Avoid facing a cultural nuance nightmare

Each region your brand operates in may do Halloween differently. With Halloween culture, stories and themes must speak to local tastes. While one nation may embrace particular Hollywood horror characters, others may conjure up more of a witchcraft and wizardry atmosphere.

Of course, it’s important to be aware which countries do something different to Halloween too and to not assume your global creative ideas will work everywhere. For example, in Latin America, Día de los Muertos (Day of the Dead) is a celebration of life and death and not a cultural ‘version’ of Halloween – besides, they are celebrated on different days, with the region seeing Halloween as more for children than the wider culture. It matters to make sure you know your audience and prepare your teams to speak to them seasonally in their own way.

Fanta Misterio was a bewitching blend from Coca Cola that managed to walk between the two worlds in the runup to both celebrations. Playing on words like ‘fantasma’ – the word for ‘ghost’ in Spanish – shows the wisdom of the Fanta brand to balance global identity with regional resonance, to enchant audiences with spooky puns wherever they are.

Your global campaign must be able to speak to its audience locally, or teams must create different campaigns that appeal to the nuances (and nightmares) of their neighbourhood.

Empowering teams to create unlimited customisable assets in their own language, or adding specific elements only locals would appreciate, can mean everyone can get some sleep knowing the brand is safe and sound. Not having such solutions, and leaving teams to use free online tools that won’t align marketing materials to brand guidelines, could be the thing that goes bump in your bottom line.

Let brand consistency lift your spirits

While crafting Halloween marketing materials may seem like a terrifying task, remember that having a smart creative team, with tools at your disposal to make sure the horror of diluting your brand never sees the light of day, can make this a frighteningly fun time of year for marketing teams and customers.

If you’ve been haunted by the realisation that you weren’t fully prepared this year, see how our brand management platform can empower your team to efficiently activate your brand in every location, and for every seasonal event – so get set for a fiendishly delightful Halloween, year after year.

Digital Asset Management / DAM

Your 7 steps to Digital Asset Management success

A Digital Asset Management system (DAM) shouldn’t be complicated – it’s a single source of truth across your organisation, and so should be simple to search and share all official on-brand assets.

With a little preparation and planning, your organisation should quickly see the benefits of DAM, when you discover a solution which saves time, improves your ability to create and share digital assets, and enables consistently high-quality customer experiences. 

In this article, we will introduce you to what you need to consider before investing in, and implementing, DAM software.

1. Understand why you need a digital asset management system

Before you start the process of acquiring and setting up a DAM system, you need to carefully consider why you need it.

It’s important that you take the time to think through your DAM challenges and needs, as these will influence your investment. If you cut corners here, you could end up with an inefficient and ineffective solution – just a shiny new object that makes up part of an expensive wider ecosystem, consuming resources without saving time or improving brand asset management.

Once you have a clear picture of why you need a DAM solution, you should do a thorough analysis to establish what the best outcome would be. Consider questions like:

  • Does this system help us reach our project goals?
  • Does this system meet our expectations?
  • How does this fit with the rest of my tech stack?
  • How do we ensure the system has long-term sustainability?
  • How do we ensure the implementation goes smoothly?

2. Establish a proper DAM team

Just as important is making sure you have the right people collaborating. It takes a dedicated team with knowledge and input from multiple departments to implement a strong Digital Asset Management solution.

The team must have ownership of the DAM system from start to finish, setting them up for long-term commitment. For the best outcome, it’s recommended to include colleagues from across your organisation’s production and service operations, to ensure you cover a wide range of expertise.

The team should consist of:

  • DAM initiative leader
  • DAM librarians
  • DAM infrastructure lead
  • Project manager
  • Project steering group

3. Use existing data and digital content

Don’t make the mistake of testing with a “dummy” system. Use your actual data, brand assets and creative files throughout the entire process. If you don’t, you’ll risk building a DAM solution that overlooks critical functionality and workflow needs.

Real data and content gives you the full picture and helps you make the right decisions without making assumptions. 

The following questions will help you to build a system that will offer the full benefits of DAM:

  • Does the system take the file formats we are using?
  • Can the system handle our file sizes?
  • Does the system perform seamlessly with other products?
  • What data is being transferred from the current to the new system?
  • How is the data being transferred?

4. Learn the DAM system early

Your DAM system should serve as a digital library for your brand. Having good knowledge of how a DAM platform should work, and how your specific asset management software will look and function, will prepare you to ask the right questions and perform better analyses during the build process. This means making sure your chosen vendor has an excellent Customer Success team to support you.

The DAM team and investment managers should aim to create a system that offers value from the moment it is launched. By learning how a Digital Asset Management platform should work, you’ll be better project owners, making it easier to get the most out of your DAM software over time. As with anything, knowledge drives optimisation.

5. Prepare thoroughly

It bears emphasising – don’t just copy your existing workflows and structures. Take the opportunity to properly analyse how you are producing and storing marketing materials, and evaluate if anything needs reform. 

A great DAM solution should meet your company’s present needs and expectations as well as its future aspirations. Upgrading your tech stack without improving your processes and workflows will likely result in increased costs and confused employees, without saving time or increasing efficiency.

Make your investment count and set yourself up for success by creating a system that reflects your initial intentions. The goal should be a tangible improvement in how creative files and brand assets are being used across the organisation.

The following checklist will help you prepare and optimise your DAM system implementation:

  • Can we streamline our workflows?
  • Can we eliminate tasks that don’t add value?
  • Can we connect the DAM to key branding and marketing operations?
  • Can we remove bottlenecks?
  • Can we establish a sustainable system for our organisation?

6. Think again about customisations

Only customise your DAM software if strictly necessary. Any customisation can increase the likelihood of software bugs, slow down performance, and may make the system less user-friendly.

The more generic your system is, the better it will perform over the long run. Trust your DAM solution provider’s expertise to set up a system that is optimal for your organisation. Simplicity reduces maintenance costs further down the line.

7. Implement step-by-step

Plan and implement effective project management. Dividing your project into phases and implementing them one at a time will ensure you have control of the entire process.

By working step-by-step on your Digital Asset Management solution, you can identify issues or unexpected results as they arise and address them before you proceed to the next phase. The risks of project overwhelm, and of wasting resources on firefighting, are minimised.

Gradually introducing your DAM software to select users in a timely and controlled manner also allows you to handle the training properly. It enables you to see how the system will work when complete, and gives you opportunities to improve your training as you go.

Digital Asset Management with Papirfly

At the centre of Papirfly’s all-in-one brand management platform is a powerful, cloud-based DAM system called Place – a powerful single source of truth for your brand management needs. It expands on the traditional functionality of a DAM as it works with a seamless UI across our product suite. With your own brand portal educating your people on brand guidelines, as well as on-brand design templates that means you can ensure your DAM is at the heart of digital content creation, and your teams achieve total brand consistency every time. 

Curious to see the value our DAM as part of our brand management platform can add to your organisation? Book a demo with us to see how you can empower your people to unleash your brand.

Brand management

How to build a strong brand reputation with brand management software

It’s no secret – in today’s business environment, reputation matters. Customers demand quality, engagement, and long term satisfaction, and the brands that can deliver succeed. But building a strong, authentic brand reputation, especially with so many competing tools and opinions on the market, is no easy feat.

In this article we will explore how brand management software can help your company create a brand reputation that stands out from the crowd and reflects the core of your mission and purpose. 

What is brand reputation management? 

In the simplest terms, brand reputation encompasses what people think, feel and know about your brand. These people include your customers, your employees, your professional partners, and others who interact with the brand, whether indirectly or directly. Brand reputation is not something simply established and then left to stand on its own – it requires constant monitoring, engagement, and adjustment. 

To manage and maintain a strong brand reputation, your company needs to ensure that what it says about itself – its history, mission, vision, culture, and priorities – align with how your brand’s visuals, messaging, and products interact with the world. 

Your teams also need to embed brand strategies, processes and workflows to ensure that as markets and values shift, the customer experience stays relevant and meaningful. All of this while still delivering consistent quality and customer service where it matters most. 

Why does brand reputation matter? 

Research consistently shows that brand reputation impacts the bottom line. For example, a recent Gartner study showed that up to 64% of customers are more willing to pay a premium price for a company’s products and services when they feel a high sense of connection with its brand. 

Brand reputation

Another study, examining brand review sites, found that over one third of customers would only consider doing business with brands that have a rating of 4 out of 5 stars or higher. The same study found that 94% of customers had avoided a business on the basis of reading a bad review. 

In short, customers actively use both their own and public perceptions of a brand when making purchasing decisions. And in the digital environment, with so many touchpoints for engaging with your brand assets, both through your own channels and third-party platforms, every interaction could mean the difference between a happy customer and a frustrated one. 

A great brand reputation doesn’t only impact revenue and customer loyalty, however. It could also be the deciding factor in the type of talent you attract and retain. Great employees want great places to work in, and their initial brand perception will be an important factor when applying for open positions with your company. 

With so much at stake, it’s never been so important to know how to build brand awareness and brand recognition, and to have the tools to enable it. 

Crafting a strong brand reputation 

Your brand’s reputation is a core intangible asset. The first step to establishing it is defining an instantly recognisable brand identity that stands out from the crowd. This should reflect your brand’s mission, vision and goals, and encompass visuals, language usage, tone of voice, design styles, and the types of channels you engage with. 

For example, an ambitious environmentally-conscious startup, a high-end luxury lifestyle product, and an established international retailer will necessarily have very different brand marketing strategies and social media content plans. The important thing is to ensure your brand, brand collateral and marketing teams seamlessly reflect and communicate your identity. 

Once your brand identity is established, consistency is key. Every communication, every campaign, every conversation involving your brand should reflect the brand mission. Inconsistencies, miscommunications and errors all project an image of unprofessionalism and carelessness, and – unsurprisingly – are likely to drive people towards your competitors. 

A clear and unambiguous brand strategy is also a must. As world-renowned business strategy expert Richard Rumelt explains, a good strategy is not a list of high-flying ideals and value statements, but a diagnosis of a real challenge, tied to clear, coherent policies and well-defined actions and expected outcomes. 

Along these lines, a great brand strategy should inform your people exactly how and when to use brand assets, where to find brand guidelines and tools, and how to respond effectively to the unexpected. 

Underpinning brand reputation with brand management software

In order to establish and maintain your brand’s reputation, you need tools that are  fit-for-purpose. A brand management solution offers the capabilities, guidelines and training necessary to design and project a world-class brand image and execute an effective brand strategy. It also gives you everything you need to create a high-flying culture of brand advocacy, attracting and empowering great people to do great work. 

As we have seen, consistency is key in producing high quality brand marketing – repetition makes reputation. Brand management software gives you a single source of truth for your brand assets, ensuring that every time employees access brand materials, they are up to date, accurate, and in accordance with brand guidelines. 

At the same time, a shared brand platform enables flexibility and creativity, ensuring that every asset is fine-tuned to local contexts and its intended audience. Brand consistency is guaranteed, without impeding local understanding. 

Brand management tools also enable you to design, monitor, and revise workflows, improving efficiency and breaking down communication barriers and bottlenecks. Your brand strategy need not be a dusty graphic lying in a forgotten powerpoint presentation from several years ago – it can be an active system of brand guidelines and practices embedded in the very structure and design of your organisation. 

With a good brand management solution, educational materials, approval structures, communication channels and sharing folders are all built into a shared brand platform, ensuring that brand campaigns can be executed and crises managed with confidence and skill. 

Last but not least, with strong strategic brand management practices in place, ideal customers and employees are more likely to be drawn to your organisation, attracted by the clarity of the brand and the quality of its public engagement. Customers return to brands that they trust, and employees advocate for brands with bold visions that resonate throughout their companies’ internal branding practices. 

Establishing a trusted brand

Building your brand’s reputation takes time and dedication, but the results are worth it. A brand management platform will enable and support you in this process, giving your company the tools and capabilities it needs to empower its team members and stakeholders, establish a clear and memorable brand identity, and implement effective branding strategies. 

If you are interested in learning more about brand management solutions with Papirfly, discover our all-in-one platform.

how to build customer-based brand equity
Brand management

5 reasons why your business needs a brand management platform

In today’s digital world, attention is precious, and unless your brand is instantly recognisable and memorable, it risks being lost in the crowd. With so much competition to create and maintain an iconic brand, it is important for your company to consider how you are managing your brand assets, and to ensure that your enterprise has the tools to enable its brand teams to succeed. 

In this article, we look at five reasons why your business could benefit from a quality brand management software solution.

What is brand management software?

Brand management software is designed to help businesses create and coordinate high quality brand experiences. A good brand management solution enables you to provide stylish and consistent customer interactions while empowering your staff with creative tools and clear brand guidelines. It also helps you plan and monitor effective brand marketing campaigns – all while adding to your brand’s integrity and ability to make a lasting impact.

Here are 5 different ways a brand management platform can help you reach your growth goals.

1. Building customer trust and brand equity

Customers trust brands that present as consistent, coherent, and well thought through. Often, the sign of a truly great brand is that we recognise it – whether in physical locations, advertisements or on social media – without even needing to see a name, logo or product. These brands generate huge revenue and are usually “household names”. Why? Brand equity. 

Brand equity is the perceived value and influence a brand has in its customers’ minds, accounting for factors like reputation, how recognisable the brand is, and long term customer loyalty. Put simply, customers trust brands that are familiar, consistent, and form part of the fabric of everyday life.

A brand management software solution gives your company all it needs to maximise the customer experience. It enables you to plan and deliver high quality brand campaigns, while minimising the communication bottlenecks and workflow inefficiencies that lead to incoherent strategies, out-of-date messaging and unidentified discrepancies. Whether we like it or not, we all judge books by their covers. Brand management software ensures that your customers are satisfied every time they interact with the brand.

2. Establishing brand security and integrity

Once a brand is active, it’s a constant challenge for marketing teams and managers to ensure the rest of the business understands the brand strategy, adheres to the brand guidelines, and keeps up to date with the latest modifications to brand assets. Even in a small company, it’s hard to maintain brand consistency when staff are busy juggling tasks and chasing important deadlines. In a large enterprise spanning multiple regions, languages and verticals it’s an even greater challenge.

Brand management software provides a central hub for brand assets, guidelines and updates, ensuring that staff are only interacting with the latest published versions. Custom controls and user access permissions ensure that every member of staff can instantly access and use the materials that they need, while preventing the circulation of out-of-date brand messaging and assets in emails, .pdf documents and virtual drives.

Prior to brand management tools, teams simply lacked the capabilities to establish dependable workflows, publish updates and monitor usage patterns. With a brand management solution, you can be sure that every time your staff are using brand assets, they are aligned with your overall brand strategy.

3. Improving workflow efficiency

We all know that in business, efficiency is the key to productivity. A great brand management software will dramatically reduce the amount of time staff spend rooting around through emails and file directories for brand assets, or creating them when they cannot find the ones they need. A Digital Asset Management system, with clear brand asset categorisation, search functions, and templates, will provide your people with everything they need to produce the assets they need, when they need them.

The same goes for brand team members and managers, who spend large portions of their working hours reviewing assets and materials to ensure they align with the overall brand identity and guidelines. Rather than leaving these review processes to long email chains, ad-hoc meetings, and other back alleys, a brand management solution can be cost effective too, as it provides all the tools and dashboards for staff to manage brand materials in an all-in-one platform designed to make operations slicker and easier to execute. 

4. Empowering your people with brand ownership

Today’s employees value participation and meaning. They want to work in businesses that provide opportunities for creativity and pathways for learning and growth. They are not isolated economic agents – they want to belong.

Brand management software opens up organisation-wide sharing cultures, where employees are not passive users of brand materials but active owners and participants in their production. Using the most innovative tools, your people can use brand templates aligned to guidelines, edit them based on their needs, and keep them on the brand platform for other users to explore and rework. Teamwork and collaborations can be streamlined, with staff interacting via the brand marketing platform and motivated to create great brand experiences for customers. 

Teams can also quickly access training and guidance for correctly maintaining brand consistency, and can participate in the creation of quality, market-ready brand assets – without needing to learn complex design skills and install expensive creative suites. With great internal branding processes, employees quickly become brand ambassadors, enjoying innovative brand usage and championing well-executed campaigns.

5. Enhancing marketing strategies

In the digital environment, organisations can coordinate and integrate their activities like never before, leading to real brand recognition and lasting competitive advantage. However, it is just as possible to leave teams and decision makers working from different information sources and platforms, effective collaboration and strategic brand management near-impossible.

Brand management software gives your company the measurements and the levers to coordinate brand campaigns and strategies in real-time, learning and improving along the way while ensuring the entire business is up-to-date with changes and developments. Via the central brand platform, decision makers can access accurate insights into how specific campaigns are performing and how staff and customers are interacting, and can make effective tweaks and changes in light of new knowledge, market shifts, and over- and underperforming brand assets. 

Discover the all-in-one brand management platform

In this article we looked at 5 reasons why brand management software is essential for a modern brand. Investing in quality brand management software is essential in today’s digital landscape, not only for maintaining brand integrity and coherence but also for creating thriving working cultures and customer relationships.

If you are interested in learning more about brand management solutions with Papirfly, discover our all in one brand management platform.

Brand consistency

Brand guidelines are at the heart of your on-brand culture

These days most people know what a brand is. Or they think they do. People globally recognise the shape of a Coca-Cola bottle, the phrase ‘I’m loving it’, or the Nike Swoosh.

But as all marketers know, brand goes far deeper than a logo or image and in this article we will explore exactly how to create brand consistency, which in turn will help to foster an on-brand culture. We will also look at why this is so important, how you can use brand management software to achieve brand compliance, and the risks if you don’t get your brand culture on point. 

What’s in a brand? 

The logo is just the start – any company needs a clear set of brand guidelines covering everything from use of images to tone of voice and as marketers you will know that there is a lot of detail needed in between — you will need clear direction on how to present dates and numbers, logo placement, use of punctuation, and more.

When you have effective brand guidelines and brand assets — including campaign information and design templates – the marketing team will know exactly how to use words and imagery to communicate your brand consistently and to convey the right look and feel.  

Why is brand consistency important? 

In today’s competitive business landscape, establishing a strong brand identity has become more crucial than ever before. With countless options available to consumers and rapidly evolving market trends, companies need to find ways to stand out from the crowd and make a lasting impression. One key strategy you can’t ignore is by being on-brand – at every touchpoint.

When your brand elements, such as your logo, colour palette, and typography, are consistently applied across all platforms, your audience can quickly identify and distinguish your business from others. This recognition fosters trust and familiarity, making customers more likely to choose your brand over competitors. 

And, when you are maintaining brand consistency across all elements — from visuals to messaging — this can significantly impact your business’ success and help you build a loyal customer base. What’s more, being on-brand helps showcase your unique selling proposition which enables you to differentiate yourself from similar businesses.  

Ultimately, a strong brand identity sets you apart and gives potential customers a reason to choose you over other options. Just make sure you have software that ensures your people actually implement the brand guidelines you worked so hard to establish.

Being on-brand creates customer loyalty 

When customers encounter a brand that delivers a consistent experience, it creates a sense of reliability, dependability and trust. They come to expect a certain level of quality and value, which helps build a strong reputation for your business

Without this, your company will not come across as professional and credible. It’s that familiarity which brings reassurance to the customer that your company will deliver on its promise, regardless of the product or service you offer. You need every image to be precise and the tone accurate, otherwise your customers will find your competitors more attractive.  

The benefits of a deeper connection 

When your brand consistently communicates its values, personality, and purpose, it creates an emotional resonance with your target market. By tapping into their aspirations, desires, or pain points, you can forge a deep connection that goes beyond transactional relationships. 


When customers feel emotionally connected to your brand, they are more likely to become loyal advocates. They become brand ambassadors, sharing their positive experiences with others and fostering word-of-mouth marketing. Consistency in your branding ensures that these advocates have a clear and compelling message to convey, further strengthening brand loyalty — whether they engage with your brand online, visit your physical store, or interact with your social media accounts, they should feel like they are part of a unified brand ecosystem. This consistency not only enhances customer satisfaction but also fosters positive associations with your brand. 

Connecting with staff as part of an on-brand culture 

An on-brand culture goes beyond look and feel and is not just about your customers. It’s about values and this ties into how your employees feel, about what makes your staff, and therefore your company, tick. Think of the brand guidelines – the imagery and tone – as the skin of the company, whilst the culture is the heart. You want everyone to embody the same positive attitude, so ask yourself what it is that has drawn your employees to working for you? What values and beliefs are we tapping into, and what’s your ethos? 

It’s all about employee engagement. Modern working culture frequently sees staff look for a company perspective on diversity (particularly Gen Z) and sustainability, rather than simply the product or service you offer – they want something that chimes with their value system. 

This links to your Employee Value Proposition as employees, and your audience, will be looking at what sets you apart from your competitors, when considering working for, or leaving your company. The danger here is that they may find your competitors more attractive as without a consistent brand and an on-brand culture you will not achieve salience.

Plus, you want them to become brand ambassadors and promote your company favourably and consistently too. All of this is part of a strong employer branding strategy, and a brand management software should support your teams to help you become an employer of choice for the best talent.

Going global while staying local 

Last but by no means least, you need to consider the international nuances for your brand, both in terms of look and feel but also tone and language. This is where you need some expert translation to ensure that your message lands well with your audience, wherever they are internationally, and always remains on-brand.

You will want to ensure that you respect and acknowledge the differences between global and local audiences, whilst still communicating the core brand identity across cultural, regional, and local nuances and languages.

If you want to build an on-brand culture across your enterprise, a brand management platform provides a foundation for your teams worldwide. As part of the Papirfly Platform, you can create this foundation as you educate your people and maintain control. Your brand portal solution is Point, as the starting point of our full suite of products which includes a DAM to manage and access all your brand assets – plus on-brand templating to enable you to achieve brand consistency in all asset creation, salience and in turn, a global on-brand culture.

Product, Thought Leadership

Papirfly unveils seamless integration with Ungapped

In an exciting development for marketing and brand professionals, Papirfly, the renowned brand management platform, has announced an integration with Ungapped, the user-friendly communication platform equipped with a variety of marketing tools.

 This collaboration promises to streamline brand consistency and enhance user experiences for both Papirfly and Ungapped users.

A hub for marketing excellence

Ungapped is a Swedish digital communication platform that caters to various marketing needs, including email marketing, SMS campaigns, event management, surveys, and marketing automation. The platform is also hosted on GDPR-compliant servers. The new integration allows users to easily pull assets from Papirfly’s Digital Asset Management solution, Place, and integrate them seamlessly into their marketing campaigns in Ungapped.

The integration between Papirfly and Ungapped introduces the ability to find, select, and retrieve assets from Place directly within Ungapped. This integration web plugin bridges the gap between brand management and marketing automation, making it easier than ever to maintain brand consistency throughout marketing materials.

How the integration benefits marketing users

  • Seamless asset retrieval: Users of Ungapped can now seamlessly access assets stored in Place through Papirfly’s integration. This streamlines the workflow, ensuring that marketing materials are consistently on-brand.
  • Time efficiency: With the integration to Papirfly’s Place, marketers can save valuable time by eliminating the need to switch between platforms. This streamlined process allows them to focus on creating engaging on-brand content and campaigns.
  • Brand consistency: Maintaining brand consistency is paramount for businesses. The integration ensures that all assets used within Ungapped adhere to brand guidelines, promoting a cohesive brand identity.
  • Enhanced user experience: Users of both platforms will benefit from the convenience of this integration, resulting in a more user-friendly experience and greater productivity.

In a world where branding and marketing are more critical than ever, the Papirfly-Ungapped integration represents a significant step forward. It empowers businesses to manage their brand with precision while efficiently executing marketing campaigns. With this partnership, users can look forward to a future where brand consistency and marketing automation seamlessly coexist, ultimately driving success and growth for their organisations.

Employer brand

How to develop and deliver an effective employer brand strategy

The powerful story you tell about why people should want to work for your brand is like any other captivating narrative – it will be strong in its beginning, middle and end. Hopefully, if you tell it right from the very beginning, the best talent will start to believe your company is the best place for them, want to be right in the middle of your exciting growth plans, and end only after a long and exciting career with you. Making the right choices today could see you soon retelling the story of how you mastered your employer brand strategy – to attract, recruit, and retain top talent.

In this article, we’re going to look at why employer branding is so important, how to achieve success with your strategy, and why not having these elements in place is a mistake. Previously we have explored the 13 steps to developing your employer branding strategy but here we are going to distil them into just three steps – Persona, Positioning, and Proof.

What would happen without an employer branding strategy?

With sites like Glassdoor and Indeed, potential employees now have a range of tools at their disposal to assess companies when job hunting, to see if the business and culture, among other things, are a good fit for them. 84% of jobseekers consider the reputation of a company important and 52% will look at social media channels to get a feel for the company culture.

Consider that without an employer branding strategy you will experience low talent retention and good staff are expensive and timely to replace if the competition looks more attractive to them. And following the pandemic, talent are considering hybrid roles and flexibility far more keenly – so companies who want to tap into this finite resource will need to be transparent, flexible and competitive with their offer. 

Persona

First and foremost, you need to audit how your audience perceives your brand. The best way to do this is by assessing social media, company review sites, Google alerts and internal employee feedback. Listening is a vital skill in any communications strategy, and you need to be aware of your reputation if you want to build brand equity.

From here, you want to assess the persona of your target audience and build a profile of your ideal candidate. What sort of personality do they have? What motivates them? Where do they look for their next role and who influences them? These are important considerations if you want to build up that persona to truly get inside the skin of your audience.

What you’re really aiming for is to clearly establish what makes your brand unique. When you truly understand who your audience is, you can then establish what it is about your brand that will tick their job-hunting boxes. It feeds into your employer brand strategy as it tells you why they would choose you above the competition. Is it that your values align with theirs, your company culture, or your social responsibilities? The more your goals resonate with your employees, the more engaged and motivated your workforce will be – which will always have a positive impact on the bottom line.

Positioning

So, what about positioning? Once you know exactly who you are talking to and what message you need to share, it’s time to consider how you will reach them – what marketing channels will work best for your strategy?You will know the type of social media channels which fit the demographic, which career sites they use and where to advertise. Video is worth considering as it is a powerful medium which can enable you to show familiar faces of the company. You need to post regularly and authentically, considering localised nuances if you are a global company.

Central to your positioning is your Employee Value Proposition or EVP. This tells you exactly how you align your values against those of your employee, with them at the heart. Include here what motivates them. Is it healthcare benefits, flexibility, or bonuses for example? It will be a mixture, and you need to ensure you communicate these messages throughout the recruitment and onboarding processes, and are always available to current staff. Your business will benefit when brand guidelines are all housed within one , – helping you to ensure you’re communicating a strong, consistent brand, which is as much about values as it is about logos.

Recruit retain talent success CTA

Proof 

What happens if you don’t take these steps? Research shows that staff are 20% more likely to leave a workplace within a year if there is no investment in their future, which is why training and development is absolutely essential, and you have to mean what you say and demonstrate this clearly. It’s one thing to show that your values align, but to truly demonstrate this you need to offer opportunities for growth and in this way you will nurture brand advocates – they will tell their friends and promote your vacancies.

Throughout this process of developing your employer branding strategy, you need to evaluate success. Any successful communications strategy has an internal review at the heart. If you set a benchmark and continue to assess how well your strategy is performing, this can inform your future communications. This includes seeking buy-in across the board. HR professionals, board members, staff, and candidates, all need to be included. Then you can fine-tune against your KPIs and conduct focus groups, so the strategy is continually evolving.

Implementing your employer branding strategy means putting people at the heart of everything you do, as they can be your biggest asset and opportunity for growth, with the right approach. They will become your champions. With Papirfly’s brand management platform, empower your employer branding team to attract, recruit and retain the best people – and celebrate building and being part of a team of champions for your successful global brand. In fact, you can read all about how we helped Unilever deliver employer brand perfection with our platform.