Corporate communications

The transparency strategy: the power of honesty in your corporate marketing

Strong relationships are built on trust.

This is as true for a brand and its customers as it is for couples, friendships and work colleagues.

More than ever before, consumers want assurances over the products they buy, the services they use, and the companies they engage with.

However, trust is fragile; it’s hard to gain, yet easy to lose. Brands must consistently work to earn the trust of their audience – if they do, they are rewarded with a loyal, devoted following who will regularly return and urge their friends, families and acquaintances to join them.

To reap the benefits of a trusting, committed fanbase, many companies are placing a firm focus on transparency. By maintaining open, honest communication with customers and the wider world, these brands are being rewarded with meaningful relationships with audiences across the globe.

What is transparency in corporate marketing?

While an increasing number of brands are familiar with the term ‘corporate marketing’, that doesn’t necessarily mean that they put it into action.

Brand transparency is more than a buzzword. It is an organisation opening itself up to all internal and external stakeholders. 

Especially since the outbreak of COVID-19, there has been a growing urgency among consumers for brands to enforce honesty above all else. At a time when “fake news” and misinformation is rife globally, customers understandably want to know as much as they can about the companies they engage with.

A transparent company discloses information on all aspects of its business, such as:

  • Company operations
  • Goals and KPIs
  • Core values
  • Product information and sourcing
  • Supply chain models
  • Working practices
  • Financial data
  • Pricing

The Consumer Good Forum outlines three elements of truly transparent brands:

  • Corporate practice: The brand communicates its policies and performance.
  • Product proof: The brand communicates the processes behind its products and services.
  • Brand purpose: The brand communicates its mission statements, values and beliefs.

Even information that could be considered highly sensitive, such as a company’s environmental impact and sales figures, are made accessible to anybody who wants to know more about their brand. What was once purely confidential is now showcased for the world to see.

And although this “age of authenticity” is still developing globally, several brands are already making strides to be completely clear with their audiences… 

5 brands with transparency at their core

Patagonia

True leaders in brand transparency, clothing brand Patagonia’s ‘Footprint Chronicles’ tell customers exactly how it sources the raw materials for their products, and the conditions of the warehouses they are stored in. By placing its supply chain in the public eye, it is showing their customers that they can trust their working practices.

Lush

Cosmetics company Lush translates transparency in a number of ways. From highlighting their policies and ethos throughout their company website, to sharing their products’ ingredient lists and results of their regular third-party audits, they communicate to their customers that they are a fair, ethical and cruelty-free manufacturer.

Buffer

Social media management platform Buffer believes transparency is crucial to the development of their brand. They achieve this in multiple ways, such as publishing each employee’s pay rate by name (from founders to content writers), and making all internal emails accessible to their entire team.

Warby Parker

Eyewear brand Warby Parker is incredibly open with their customers and shareholders when it comes to its financial information. It publishes data that reinforces its commitment to donate a pair of frames for every four pairs sold, as well as the standards that it holds its suppliers to.

Ben & Jerry’s

Rather than present a boilerplate response to global events, ice cream giants Ben & Jerry’s are always upfront about their efforts to combat climate change. They have actively supported climate protests held worldwide, and produced advertising campaigns built around the steps they take to ensure the sustainability of their practices.

The benefits of being a transparent brand

With consumers increasingly wanting to know more about brands, from how they source their products to what societal issues they stand for, this trend of transparency shows no signs of slowing. On the contrary – continuing to stick to standard confidentiality could lead to brands developing a negative reputation.

Here are some of the ways that practising brand transparency can make a meaningful difference to your relationships with customers:

Gain consumer trust

First and foremost, in a landscape littered with misinformation, and where data breaches and privacy concerns are hot topics, brands that are authentic and transparent will really resonate with audiences. In a world that feels increasingly unreliable, these brands can be the trusting voice that modern customers need.

Trust inspires loyalty, and customer loyalty means repeat business that your brand can rely upon through thick and thin. Remember – acquiring a new customer can be five times more costly than retaining an existing customer.

Spur business growth

Access to a loyal, dedicated customer base offers a brand competitive advantage. When consumers are fully trusting of a company, they will be more on board if:

  • The price of products or services rises
  • New products or services are introduced
  • Former products or services are removed or replaced

If the company is transparent about the reasons for these shifts, it is much easier for customers to digest and continue to support the company, which can lead to further growth.

Show evidence of CSR efforts

There is a rising expectation among consumers that the companies they engage with are committed to pursuing positive goals for their employees, customers and the world as a whole. 

If your brand is engaged in these efforts, being transparent about this helps demonstrate that you practice what you preach. There are few things more potentially damaging to a brand’s reputation than talking about the values you uphold, but failing to follow through.

This is particularly true when it comes to sustainability. In fact, the word “greenwashing” was devised to define brands that invest more time and money into marketing their sustainability than in actual corporate environmental efforts.

By focusing on transparency within your business, you can give your audiences complete reassurance that the values you promote are genuine. This will show them that your values are aligned, and make them more willing to engage with your brand.

Elevate customer experiences

A customer experience covers every touchpoint between a customer and a company. From visiting their website or social media channels, to actively purchasing products at checkout, everything contributes to how consumers feel about your brand.

Brand transparency can improve these perceptions significantly. For example, if you are transparent about the pricing and manufacturing of your products, rather than leaving this shrouded in mystery, this helps customers feel more informed about whether it is right for them based on their budgets, needs and personal values.

This means that, even if that particular customer does not do business with your brand, this positive experience may encourage them to recommend you to friends or family members.

Recover reputation

When bad publicity rears its ugly head around your brand, it may feel natural to perform damage control in private and wait for everything to blow over. However, with mistrust among consumers at an all-time high, this activity could have a massive detriment on the trust that they have towards your brand. Now more than ever, they want brands to be accountable for their actions – good or bad.

By taking a transparent approach following a hit to your reputation – apologising for what happened, not making excuses and explaining how you intend to remedy the situation – this can reassure customers that you are taking ownership for what happened. This could help maintain the loyalty of many customers that may have walked away in other circumstances.

Take Ovo Energy as an example to follow. After an ill-thought-out blog post suggesting that people “cuddle their pets” to stay warm during the winter, they owned up to their poor judgement and created a rejuvenated article with more meaningful information for their customers.

Build employee engagement

Transparency doesn’t simply appeal to customers – it can also foster employee engagement and happiness. In a survey conducted by TINYpulse across 40,000 workers, transparency was named as the number one factor contributing to their overall happiness.

Whether it is making company-wide details more accessible to all employees through a newsletter or monthly meetings, or it is ensuring that working practices are made readily available to potential candidates, a more transparent approach to your employer brand can make a major difference to your ability to recruit and retain top talent.

Remember, happy, fulfilled employees are significantly more productive and engaged than unhappy employees.

3 tips to inspire brand transparency
1. Be honest and real in all communications

From an internal memo to customer-facing product descriptions, it is vital to ensure that everything communicated to your audiences is authentic and straightforward. Very little, if anything, should feel fabricated or illusory.

For instance, on the company pages of your website, don’t revert to stock images of happy workers. Instead, use shots of your real employees. When providing product information on your packaging, especially price, ensure this is accurate and verifiable. Integrating your content production with your PIM and ERP systems through Papirfly’s all-in-one brand management platform can be a useful way to maintain this accuracy.

Consider Everlane’s “radical transparency”. The online retailer incorporates the name of the factory a product was produced on their descriptions, with a link sharing information and images of the factory itself. This removes any concerns customers may have about unethical manufacturing processes.

2. Develop transparency webpages

If you are keen to make customers aware of the quality of your practices and products, or how you are following through on the causes that you promote as a company, create dedicated pages within your website to showcase this information.

For example, clothing company H&M include a page on their website outlining the sustainability of their supply chain, with facts and figures illustrating their clear commitment to this. This openness surrounding their approach reassures customers that they are truly focused on making sure they are ethical and sustainable in everything they do.

3. Promote honest feedback

Both customers and employees will ask tough questions about brands, and it is crucial that you do not shy away from these. Instead, you should welcome them, sending surveys and questionnaires to your audiences to gauge their thoughts on your company.

Even negative feedback can be positive in the long-run. If a customer or employee identifies an area that can be improved, being transparent about taking this feedback on board and the steps you will take to address this can illustrate to everyone that you listen and respond.

This approach will naturally garner people’s trust, and indicate that you are a brand that learns from and grows following missteps – this will help ensure they remain loyal even through testing times.

Keep your brand consistent with a brand management platform

The power of transparency and honesty is something that brands cannot afford to overlook in today’s landscape. We hope that this has informed you of the positive difference that this outlook can have on all aspects of your business, so you are better prepared to adopt it in your organisation moving forward.

But, building true transparency is not a one-and-done. It needs to be applied continuously and consistently within your company. Especially if you are transitioning from a more confidential approach, it will take time and effort to make customers, employees and others aware that transparency is now your default – and you’ll be rewarded with a more loyal, more resilient fanbase than ever.

Consistency is at the core of Papirfly‘s brand management platform. Our software empowers your marketing teams to produce perfectly branded content at all times, ensuring that wherever you communicate with your customers, it will carry your unique identity. No deviation. No misinterpretation.

  • Fully bespoke templates lock down the core aspects of your branding, with set design, text and database parameters
  • All brand guidelines, training videos and assets are accessible company-wide through a single online location
  • Your employees gain the tools for total autonomy, where they can create materials in minutes without design expertise or experience

Discover the full benefits of brand management today – get in touch with our team for more details.

Brand Activation Management

3 key considerations when building a global DAM

Keeping on top of marketing campaign assets can be a mighty task at the best of times, but managing them across global teams is an even greater challenge. As the capacity for organisations to reach consumers across the globe expands ever further, and the number of channels available to engage them continues to grow, the problem of effectively managing digital assets has become more prevalent than ever before.

Consider the following statistics:

  • It is believed around 90% of companies meet bottlenecks when handling digital content
  • 41% of companies have over 1,000 folders of sensitive assets accessible to anyone
  • Up to 19% of an employee’s time is spent searching for files
  • 15% of companies’ documents are misplaced, while a further 7.5% are kept despite being obsolete

These figures and more illustrate the overriding issues that many companies are having when trying to stay in control of their assets.

From the effort wasted on reproducing or duplicating content due to misplaced or lost files, to the time it takes to produce and supply tailored assets for specific markets, the inability to track and manage assets can be a significant drain on any organisation’s resources.

A DAM system can go a long way in helping organisations avoid and overcome these issues and become far more efficient and effective at managing their ever-growing collection of digital assets. Moreover, a DAM that’s integrated into a BAM portal becomes an even more powerful tool.

What is DAM?

DAM (Digital Asset Management) is software designed to centralise all of an organisation’s digital assets into one straightforward, spacious location. Be it documents, images, videos, photos, audio or any other digital medium, these assets are held in one place to remove the risks of content going missing or being unnecessarily duplicated.

Fundamentally, implementing a DAM solution is done with the goal of optimising the production, management and mobility of a company’s digital assets. Using one should help employees locate the media they need for upcoming campaigns without any hassle, eliminate doubts about lost content and preserve brand consistency across all locations.

In fact, it is estimated that the average DAM system can save a company over £150,000 in as little as five years, while well-managed, consistent brands are worth up to 20 times as much as those that do not invest in controlling their digital library.

This is why DAM makes up a key component of our BAM by Papirfly™. In order to help our clients harness the full potential of their brand, it is critical that they can maintain, access and share their assets in one place, ensuring there is little-to-no room for inconsistencies to creep in or wasted resources spent on unnecessary content.

Nevertheless, while a DAM solution is ideal in principle, it is vital that you select one that meets your specific needs. While these will vary from company to company, below we’ve identified three critical considerations that you should keep in mind when looking to introduce this powerful software into your organisation.

3 important considerations for your DAM solution

1. Make navigation and user experience a priority

First, it is vital that your DAM solution presents an excellent user experience for your employees and any other users. Because, as we’ve identified earlier, the primary goal of any DAM is to make it easier for your team to find and use the resources they need to support the creation of marketing collateral. If the UX makes this challenging, the DAM is not working as it should.

In addition, a poor user experience will make it more likely that your employees avoid using the DAM, instead relying on less effective but user-friendly means of storing assets, such as Dropbox or Google Drive.

A good user experience will start with how people navigate the system:

  • How intuitive is the structure, hierarchy and navigation of the software?
  • Does the system allow you to tag and categorise assets using terminology you and your team are familiar with?
  • Can you quickly filter resources by a particular tag or category to help you find the asset you’re looking for faster?
  • Is the display and user interface straightforward and intuitive to users?
  • Is it easy to share assets with your teams in a variety of locations?
  • Can the system be translated into multiple languages to support its use by your teams across the globe?
  • Does it offer any indication if an asset has already been uploaded to the system to remove the risk of duplication?
  • Is it easy to operate across multiple devices, including mobile and tablets?
  • Can you export digital assets into a variety of file formats?

These are just some of the questions you should ask about any prospective DAM solution to ensure it provides you and your team with an effective user experience. Without this, it will inevitably be ignored and underutilised, meaning you miss out on the ROI that other organisations gain from this kind of software.

Think of it as a library – if its filing system is too complicated or difficult to digest, it’s unlikely you’re going to visit it again.

However, the user experience also depends a great deal on how you as an organisation manage your assets when the system you’ve selected is implemented. While it can do a lot, it requires those responsible for the solution to manage it professionally and prudently. 

This includes ensuring that all labelling is applied consistently and in terminology that your global teams can recognise, that any resources specific to a particular location or outlet are clearly marked, and that assets that are grouped together are done so for a specific reason.

When the user interface offered by a high-quality DAM aligns with the effective organisation of the team operating it, then the management of your digital assets can reach a whole new level.

2. Work on a global and local level

Secondly, there is a need to differentiate between digital assets that are globally available, and resources that specifically cater to a particular market or location. A problem that our clients identify before working with Papirfly is that the time and resources required to produce dedicated campaigns for a particular location mean these often aren’t worthwhile.

Yet, as we’ve explored in other articles, localised marketing is essential to effectively engage your audience at a deeper, personalised level. Giving this attention can help you build stronger bonds with the various communities your brand interacts with and foster customer loyalty. Remember: 71% of consumers prefer advertising tailored to their situation.

How can a DAM solution help you achieve this? By establishing a central hub for all on-brand digital assets and making this accessible via the cloud to employees based around the world, you can provide them with the resources they need to create and share assets for localised campaigns, rather than conserving time and resources by sticking to a global, universal focus.

Through your DAM system, employees should be in a position to access content that is translatable to the required language and contains imagery that is culturally appropriate, which means you can create hyper-targeted local campaigns quickly to work alongside your global branding – all while ensuring your overarching brand messaging is never compromised.

Of course, BAM by Papirfly™ takes this a step further in providing teams, regardless of their design experience or expertise, with an intuitive creation suite and intelligent templates. This means that, once they have access to the assets available on the DAM, they can then immediately use these to edit or create new, tailored assets for an upcoming campaign, without the financial or time burden of bringing in a specialist.

3. Don’t give everyone access to everything

Thirdly, let’s discuss accessibility. While one of the key benefits that a DAM solution offers is sharing assets to employees worldwide, this doesn’t necessarily mean that you’ll want every asset to be available to every person at all times.

This can lead to human error and inconsistencies creeping into your process. For instance, say someone mistakenly selects an asset designated for the incorrect country or campaign for a separate project; this would at a minimum be time wasted on developing an unusable asset, or at worst be shared to your audience and potentially hurting your brand’s reputation.

To prevent this from happening, it’s vital that any DAM software you implement has measures in place to assign administrators and lockdown certain assets for particular employees or locations. By adding this extra level of security, it gives you greater assurance that your assets are governed and nothing off-brand will be broadcast across any of your platforms.

In addition, setting these administration levels will make it possible that not everyone can upload or delete files, or can only do so when permission is granted. This helps add another layer of protection from duplicated or low-quality content reaching being stored within the library, which again goes further to protect your brand’s reputation.

Our BAM portal expands on this with an “add to basket” feature. This allows the user to select multiple files from different sources within the DAM and download these at one time, speeding up the process for people to access the resources they need.

Finally, check with your DAM provider if the system offers a way to monitor who is adding, sharing and editing assets. This ensures you have a record of any changes that have been made to your library of assets at any given time, so nothing ever has to slip under the radar. Plus, if it carries stats about how often particular assets are used, this can help marketing teams determine the ROI of these materials.

Take control of your digital library

We hope this will help you in your efforts to properly manage the vast array of digital assets that any organisation needs to have to hand nowadays. With the potential for assets to be mislaid or misused a high as ever due to the assortment of channels that organisations need to have a presence on, having a DAM solution that meets these considerations in particular is more crucial than ever before.

With that in mind, our BAM solution is geared with a dedicated, intelligent DAM, making it easy for you to store and locate an unlimited number of assets, categorise these appropriately and present them in the right format and optimal resolution.

However, BAM is much more than digital asset management, empowering users to also:

  • Create high-quality, on-brand assets through an intuitive, powerful creation suite
  • Educate your employees worldwide on the values and guidelines behind your brand
  • Manage campaigns with a birds-eye view of all materials used at a given time

If you’d like to know more about how you can activate your global brand, request a demo or speak to our team today.

Employer brand

Employee engagement strategies: Everything you need to know

Understanding how to promote employee engagement starts with a simple question…what does employee engagement really mean? 

At its most basic level, it is a set of strategies that creates a working environment and atmosphere where employees feel they are empowered to do their jobs effectively, work towards personal and common goals, and have a general sense of satisfaction and happiness. 

There is never a one-size-fits-all approach to employee engagement, as each organisation and their employer branding stands for very different things. However, these strategies do tend to achieve many of the same objectives.

These objectives can be broadly categorised as follows:

  • Unification – Creating a ‘one team’ spirit, ensuring teams are aligned and making employees feel part of something bigger 
  • Embracing purpose – Instilling the same values, standards and expectations in employees across every level of seniority 
  • Driving the brand vision – Ensure that teams are motivated to work towards long-term goals, growing professionally and personally in the process 
  • Promoting a positive culture – A working environment that is enjoyable, inspiring and encourages development, trust and autonomy 
  • Creating strong leadership – Respectful, knowledgeable and supportive leadership encourages feedback and channels of open communication 
  • Building the ideal workforce – Engaged employees are happier and more productive, likely to form an emotional connection with your brand/their workplace and are less likely to leave 

The importance of employee engagement 

While employee engagement can be hard to measure, the short and long-term benefits are very tangible. If an individual feels nurtured and supported, while being surrounded by a like-minded team, they are likely to thrive in their working environment. 

When they feel trusted, they are more likely to bring ideas to the table, and this is where innovation within the business can stem from. 

It’s no longer enough for employees to just feel satisfied in their workplace – they want to excel. When people are proud of the work they do, they will shout about it. When they are proud of the brand they work for and the way they are treated, they will become advocates. This creates a positive cycle within the business, as this encourages and drives successful recruitment. 

While high employee retention is sometimes a result of high employee engagement, just because an employee has been retained a long time doesn’t always mean they are actively engaged. There are plenty of businesses and brands out there who have had employees with them since their inception, but they have become stagnant or comfortable in their positions. 

All of these benefits will have a direct impact on the day-to-day of your business. Here are the topline benefits of employee engagement, and how they can be loosely categorised when putting together your business case…

  • Increase the productivity of your employees
  • Higher quality of output
  • A positive workplace atmosphere
  • Greater client satisfaction
  • Increased profitability

The list goes on. No matter how intangible employee engagement may feel at the beginning, investing the time and effort will positively affect your bottom line.

4 employee engagement strategy examples 

In Daniel H. Pink’s book ‘Drive’, he combines research from MIT and other universities to lay out what really motivates us as humans and professionals. While we will explore 4 proven employee engagement strategies in more detail, we wanted to touch upon some of his core findings as they really help to give the strategies context. 

The conclusion that the book reaches is that employees need 3 things outside of pay progression and benefits to be fulfilled in their roles: purpose, mastery and autonomy. 

These 3 short words hold a lot of power in the workplace – if you can enable every employee to feel as though these have been achieved, you will be in a good position. 

Now you understand some of the underlying desires of the individual, let’s discuss how we can make these a reality…

#1 Open communication and feedback

While the benefits of open communication and feedback are far-reaching, one of the main benefits is that psychologically employees feel they can speak openly and feel comfortable enough to offer input without fear or dread of ridicule. 

There are a number of great ways to foster this level of communication:

  • Encourage questions, feedback and insight from employees at all levels of seniority
  • Provide feedback in a constructive way and avoid overly critical language
  • When negative feedback is given, ensure there is clear support to help the individual address the issue
  • Give employees a platform for anonymous commentary, such as through a suggestion box or employee engagement survey
  • When a decision about the company is made, or there is big news to announce, make sure an effective communication strategy is put in place to avoid hearsay, gossip and confusion 

#2 Professional development

Part of nurturing good employees means bringing them into your brand’s growth mindset. If you want an individual to invest their time and effort into making your brand more successful, you need to invest in them, and the skills they will need in order to make this possible.

Here are some of the different ways you can promote CPD within your organisation…

  • Create a training bursary so that employees can ‘apply’ for course funding that will help them in their job role
  • Create an in-office library space or set an annual personal book/kindle allowance 
  • Find industry-relevant webinars (paid for or free) and create an employee newsletter to inform them of upcoming courses and lectures 
  • Introduce a ‘lunch and learn’ or give employees a shot at a ‘Whiteboard Friday’ style CPD session. Encourage different individuals to come forward and share their skills and what they do with other team members or departments.
  • Bring in industry experts a couple of times a year to give tailored sessions on subjects employees are keen to learn about. You could put together a list of desired individuals and put it out to a vote on who comes in. 

#3 Set out clear expectations and progression

There’s not much worse than the first day at a job and not understanding what you’re supposed to be doing. Too often people are left to their own devices, so having proper training and support in place is crucial to getting off on the right foot. 

At the very minimum, each recruit should have:

  • A job description of their expected duties
  • A handbook or welcome pack that tells them everything they need to know about the company 
  • Who they should go to if they have a problem related to the work they are delivering
  • Goals they should work towards in the next quarter or within another specified timeframe
  • Regular one-to-ones and conversations about progression

#4 Social events

Many companies plan lots of wonderful days and nights out, without implementing the 3 prior strategies first. While social events and team bonding is very important, communication, development and clarity are the critical foundations for strong employee engagement.

Social events play their part too, but only work to support everything else. Here are some ideas to ensure your team gets to enjoy some fun outside of the office:

  • Introduce Friday drinks with a weekly debrief and chat 
  • Plan summer and Christmas socials well in advance 
  • See if any willing employees are up for creating their own initiatives, such as a book club or team lunches 
  • While not a social event, having social areas within an office for breaks can provide a welcome space to unwind and mingle with colleagues during lunch 

Barriers to employee engagement

While budget, time and lack of know-how will affect the level of commitment you can provide, there really is no just reason to avoid implementing some kind of employee engagement strategy. 

Lack of budget? 

Look for free courses online. Encourage a book sharing club internally. Get employees to skillshare on dedicated days. Instead of fancy nights out, have a takeaway and boardgames night in the office. Likewise, communication doesn’t need to cost the earth. A quick weekly standup on a Friday to share what’s going on is a great starting point. 

Lack of time? 

First you need to identify what you need to do and see if there are people already in the business who would have the skill-sets to drive initiative forward. This in itself could act as motivation. Alternatively, if what you need to do is an administrative nightmare, it could be worth exploring digital employee engagement tools that take care of a lot of the behind-the-scenes stuff, keep you updated and send out calendar reminders on your behalf. 

Lack of know-how?

If you haven’t gleaned enough from this article, there are lots of useful resources online. Or why not consider a brainstorming session with some of your team members? Conduct a survey and see how people are feeling, and hear their ideas first-hand. 

Is an employee engagement strategy worth it? 

While measuring employee engagement can be difficult, the results will speak from themselves in terms of employee satisfaction, happiness, retention and the new and improved way your business operates. 


If you have highly-skilled employees and you want them to stay put, your team will need to put in the effort to keep them engaged. It’s not about providing ‘fluffy’ benefits, it’s giving individuals and teams the tools and support they need to grow. As a result, your business and brand will benefit.

Discover more about our employer branding marketing solution and how it can support your employee engagement strategies. 

Employer brand

Mapping the employee experience is a crucial part of your employer brand strategy

For today’s job seekers, there’s no such thing as ‘just a job’ anymore. The average person spends over a third of their life at work and people are now demanding more from their employers than ever – and many would argue rightly so. 

Employee retention is harder than it was even 5 or 10 years ago. What were once seen as ‘solid’ benefits – competitive salary and holiday allowance – are now seen as the bare minimum. And big brands are increasingly competitive when it comes to talent acquisition across the globe. 


This article will cover the key milestones in the employee journey, highlighting the importance of employer branding and delving into some of the lesser considered areas within each area. With this under your belt, you’ll be confident that you can push your employee experience to the next level.

The hiring stage

Role advertising 

An employee’s experience starts far before they get through the door – it begins as a candidate. And even if they are unsuitable for a role, or aren’t going to apply for your vacancy, to build a strong employer brand you need to cover all bases.

This is because potential employees might become suitable or interested in the future. If their initial perception of your employer brand is a positive one, they are more likely to consider you the next time they are thinking about career development. 


Here are some must-haves to ensure your advertising and career site attracts top talent:

  • Post clear information on what the role is and how to apply
  • Don’t be coy about the wage – people deserve to know what their prospective salary could be
  • Use honest and diverse imagery in your campaign
  • Be clear on your employee value proposition – what your company can offer them
70% of employees find a company more attractive when clear plans for diversity, inclusion and social responsibility are stated

Role consideration

When job seekers show interest in a role, a lack of time or resources in your office could leave them feeling a little unloved. While having too many tasks to complete may have an impact on candidate communication, it is important to ensure consistency is as smooth as possible. 

Here are some easy ways to make that happen:

  • If you don’t have time to respond to all applications, make this clear on the job role itself 
  • Ensure your career site includes additional details about the role put together in a nicely presented yet simple PDF – that way if a candidate calls to speak to someone about the role, but the team are all busy, the PDF will make them feel like their questions have been answered
  • When candidates enquire why their application was unsuccessful, it’s best to give as tailored feedback as possible – if you’re too short on time, compose a generic response as the bare minimum (this means the candidate will still consider you a strong employer brand, should they be more suitable for another role in the future)

Pre-interview and interview

When a candidate is invited for an interview, there are lots of ways it could go wrong if they are not properly prepared. While some bad employers might see this as the candidate’s fault, often it’s because people in charge of people management have not properly briefed them. 

We’ve put together our tips to keep everyone on the same page:

  • Determine whether an in-person or virtual interview would be better
  • Ensure the candidate is aware of all the stages in the interview process
  • Provide an agenda for the interview beforehand 
  • If the interview is being carried out via video conferencing, ask the candidate which tool they prefer to use 
  • During the interview, ensure the candidate is welcomed properly and full introductions are made 
  • Give them plenty of time to talk about their experience and their hopes for career progression, but also include some time to talk about themselves as a person – get to know them and put them at ease
  • Be open and honest when giving responses to candidate questions (for example, if they ask for a higher salary and you know this isn’t possible, don’t set false expectations)

Post-interview

The period after an interview can be one of the most nerve-wracking times for prospective job seekers. If your talent acquisition efforts don’t involve keeping in touch post-interview, candidates may lose interest, react negatively towards your company or take an offer elsewhere. 

These are our suggestions when trying to keep talent on the hook while you make your final decision:

  • Give an estimated timeline of when candidates can expect to hear from you – it will put them at ease and prevent them from chasing you
  • If the candidate is unsuccessful, detail why this was the case in an email
  • Offer a follow-up call to chat through the feedback 
  • If a job offer is made, give the candidate time to read through their contract and to ask questions to relevant people
  • If any benefits are subject to specific circumstances (such as years of service), make sure this is outlined before the candidate takes the job offer, or they could end up feeling misled
  • Once contracts are signed and a start date agreed, give your new employee a timetable or agenda of what their first few weeks will look like – they will feel much more confident on their first day when they know what they’re walking into

The onboarding stage

Your employer branding team needs to be ready to deliver what your company has promised. Onboarding can literally make or break a new employee’s perception of a company. It’s where they discover if your employee value proposition was sincere, or a lot of hot air. 

If they aren’t made to feel welcome, they feel abandoned or they are overwhelmed with tasks that haven’t been properly explained, they will be out of the door before they have had a chance to shut it on their way in. And that’s not to mention what they might say to people in their network or on social media about their experience.

Going the extra mile at this stage will give your new employee the welcome they crave and set them off on the right path. These are our tips for making it as smooth as possible:

  • Put together a welcome pack for the new employee – stationery, water bottles, notepad, sweets – anything that will make them feel appreciated
  • Give them information on their colleagues, such as names and job titles – you may want to include a welcome card with messages from their team and their photos (to help them get to know people better)
  • Buddy them up with a colleague for lunch so they don’t have to sit alone (ask them if they would like this before committing to it as some people may prefer to spend lunch on their own)
  • Set out their training schedule and what kind of tasks they will be expected to complete week-by-week – this will help them understand how long they have to get up-to-speed
  • Give them a company handbook that instils your core values, mission, etc.
  • If applicable, make sure they know about remote work arrangements and expectations
  • Ensure they know who they should go to if they have any concerns

The progression stage

There’s little worse than being in a role and feeling like you’re not going anywhere. Just because you put in a lot of effort to build a strong employer brand at the onboarding stage, that doesn’t mean a new employee should be left to just get on with it. 

The Employee Retention Report from the Work Institute found lack of career development was the number one reason for employees leaving a company – and this has been so for over 9 years. From the perspective of people management, this is crucial to understand and plan around. 


Employee retention can be improved by following some simple but vital steps:

  • Set out clear KPIs for your employee and if these KPIs are linked to pay rises or bonuses, ensure that these KPIs are achievable – you can do this by presenting the goals to your employee and giving them the opportunity to provide feedback
  • A dedicated learning and training allowance will show you care about your employee’s growth and career development – you could let them choose which course they want to take, ask them to select them based on a predefined list or link the courses with KPI improvements that are needed 
  • Even if an employee is working exceptionally well and hard, performance reviews are still just as important – positive employee engagement matters, and people need to know that they’re appreciated on a regular basis 
  • Consider introducing a dedicated career management conversation, this provides a chance for employees to reflect on your employer value proposition, feedback on THEIR goals and gives you a chance to shape their KPIs accordingly
Each year, approximately 20% of employees that leave their company do so due to a lack of career development

The ‘moving on’ stage

It can be devastating when an employee leaves a company – whether they’ve been there for 10 years or 10 months. The time and commitment invested will always leave a hole in their department until you can get someone else in and up-to-speed.


However difficult it is, it’s important to have processes in place to ensure the transition is smooth and that you learn from their experience. This will improve your ability to understand and attract top talent in future, and might also help with existing employee retention.

When someone quits…

  • Conduct an exit interview and give the employee time to vent their issues
  • Ensure you let them know how much you value them and their time at the company
  • Ask them if they would like to make an announcement along with management about them leaving, or if they would prefer just a member of management to communicate this
  • Give them a ‘phase out’ agenda of when they can hand things over to other colleagues
  • Throw them a leaving event or provide a card and gift

When someone retires…

  • Give everyone the opportunity to show their appreciation for the colleague – this could be at a social event or through a gift
  • Ensure they are involved in training the next generation to take on their role
  • Ask them if they would like to make a speech before they leave

Day-to-day extras to consider

Receiving a payslip

With a little effort, a simple gesture that happens once a month can become a great way to cement a strong employer brand. A generic or personalised message from the CEO or manager to show appreciation for all the hard work completed in the month will help employees associate their pay with being valued, beyond just financial remuneration.

Calling in sick 

People get sick, and it can’t always be helped. If an employee is nervous about calling in sick, reassure them about their performance, and advise them you hope they get better soon. If their sickness is particularly low, you could specifically mention this to help put them at ease.

Birthdays

Companies with hundreds of employees may struggle to keep on top of birthdays, so if you’re in the position to do so, an extra day off on your birthday can serve as a powerful reminder to your employees that their work is appreciated. If an extra day off isn’t on the cards, you could make sure they get a cake, card and small present to make their day at work feel special.

Company updates

When meetings take place behind closed doors, speculation can run rife in an office and even virtually. Where important company updates are available, ensure that employee engagement is prioritised – this could be in the form of a quarterly newsletter or quick announcement on Friday afternoons.

Show off their expertise 

Give employees the chance to share their knowledge with colleagues and the world. If there are events they can be guest speakers on, podcasts they can get involved in, or even internal CPD sessions they can hold, asking them to take part will give them a confidence boost in their abilities and help with their career development.

Working environment

Consider the physical environment your team operates in. Are the chairs comfortable enough? Are there enough breakout areas? Do they have a quiet space to go to when they need to concentrate? Is there enough fresh air? Do you give them options for remote work?

Not only will a properly considered environment make working a more pleasurable experience for employees, but it will also help them be more productive and deliver their best work.

Raising issues/improvements 

Introduce both an open-forum style meeting to do this and an anonymous route, as this will help cater for every type of employee. Many talented people have ideas about diversity and inclusion, sustainability and employee wellbeing, and it’s important to find ways to listen to and act on what they have to say.

Feedback surveys can also help you gauge answers to exact questions you may have.

Enhance the employee journey with brand management tools

We hope you’re feeling inspired and that we’ve opened your eyes to just how broad the employee journey can be. To assist your talent and acquisition team in all of these areas, see how Papirfly’s brand management platform supports employer branding teams.  


To build a brand that consistently attracts top talent, be reassured that Papirfly’s brand management platform already helps huge brands like Vodafone, Unilever and IBM. Discover the brand stories from these enterprises, including how Papirfly helps deliver infinite employer brand assets every month. Videos, social, emails, print and more – all made possible with on-brand templating tools as part of our platform.

Brand Communication, Brand management

Mastering brand communication with a brand management platform

Without a clear brand identity, it’s hard to establish your place on the market – perhaps even impossible. At the end of the day, your brand is your ID. It makes you original and separates you from your competitors, driving brand recognition and helping you craft unique customer experiences.

But originality requires more than plastering your logo over every piece of content and last-minute messaging. Behind every logo, there should be a well thought out and defined identity, brand strategy and a story.

Creating and defining your brand identity and identifying core strategic measurements is a major assignment and includes a range of different tasks. In this blog, we’ll take you through why effective brand communication will improve your brand marketing, and look at why a powerful brand management platform should underpin your efforts.

What is brand communication?

In everyday life, communication is more than words and text. Communication encompasses how you act, dress, move, face expressions and what you do. Great communication helps build a great reputation. The same applies to branding.

For your company, a well-built brand with a good reputation is an essential intangible asset. How your customers feel about your brand, how they talk about it, and the position it occupies in their day-to-day lives, matters.

Underpinning this are the ways you communicate your brand. The look and consistency of your brand assets, your tone-of-voice, your customer engagement, social responsibilities, your values, your pricing, store location and more, all fall under brand communication. Said differently, every part of your branding processes is about communication. It’s the different approaches and methods you choose to use your brand and build brand awareness.

Establish effective brand communication

You have established your brand identity and your branding strategy goals are defined. Now you’re ready to tell your audience that you are here. It’s time to get to work.

The first thing you need to do is to acknowledge that nothing should be set in stone. Your audience and the market are destined to change, and you and your team members have to be prepared to adapt. Next, you need a communication strategy to keep you focused and aligned with the brand strategy.

Define your communication channels


You know who, but what channels and sources do they engage with and trust for their decision-making? Don’t limit this in the beginning. Most likely, marketing teams need to test and experience how your audience reacts to your brand before you narrow down the most effective communication channels.

Remember, just because a channel exists does not mean that you need to use it. It’s not about the channel, it’s about your audience. There’s little point in focusing too much effort on a social media platform like TikTok if your target audience isn’t using it – or indeed any effort at all.

Identify what your audience is looking for and is triggered by


Unfortunately, what you want to be acknowledged for and what your audience looks for don’t always match. You need to know these details when creating marketing strategies. Otherwise you’ll be spending a lot of time and resources shooting blanks – it’s ineffective and pointless.

Be flexible and adaptable with your message

“One voice – one brand” is a key attitude when building a brand, but don’t mistake this for one message. You need to acknowledge that your audience is varied and consists of different personas.

The better you meet your personas needs, the more relevant you’ll be with your message and the more precisely you’ll hit home with the target audience(s). It’s all about adapting to what the audience wants, but remember to be honest, reliable, and relevant. If your audience catches you lying or feels you’re wasting their time, you’ll lose them.In other words, don’t use a sledgehammer to crack a nut. Effective brand communication occurs when you use your resources wisely and meet your target audience with what they want to hear. The smarter you are about it, the less money it will cost you and the more successful you’ll be at building your brand.

Unleash your brand with a brand management platform

With the above in place, it’s time to initiate your strategy and build your brand. Through your website, chosen social media channels, a blog, advertising or any other channel or platform you see fit, you’ll present your brand. 

Bear in mind that a hectic work life puts strains on your ability to deliver on demand, and if you have limited resources as well, you may get careless with your brand assets. We’re only human after all, and inconsistency is a fact of life. 

Unfortunately, inconsistency quickly undermines your brand equity – the perception customers have of your brand, and the trust they place in it. Any ground lost here is very difficult to recover.

A brand management solution is a life saver. Great brand management tools will provide all you need to create memorable brand experiences, while also establishing clear brand guidelines to ensure 100% consistency in everything you do. It’s no use going to all that effort to create great brand communication, only to drop the ball on the touchline due to human error. With brand management software, you can be sure that your work will be embedded in a powerful platform that everyone in your organisation can trust and rely on.

 

Brand Activation Management

Humanising your brand: How to get it right

‘Humanising’ may sound like another buzzword, but it’s actually something that the world’s leading brands have been doing for decades. It’s a large part of what makes them so relatable to consumers across the globe. In this article, we emphasise the importance of humanising your brand to build stronger emotional connections with your audience.

What does humanising your brand mean?

In essence, it’s a way to shed the image of a soulless corporation and show the ‘human’ side of a business. It helps your customers put a face, or at least a personality, to the brand they are engaging with.

But, this is about more than projecting values and purpose. When you’re marketing to an audience who not only dislike most advertising, but will often go out of their way to avoid it, people aren’t just going to take your word for the great things your brand says about itself. What really matters is clear evidence of how your brand embodies the claims it makes in its marketing.

To humanise your brand you need to present it as an approachable entity with something relevant to offer.

Why do brands need to be human?

Nobody responds well to robotic advertising tactics. Yet so many brands come across in the same sales-heavy way. If they are able to become more human, brands can communicate with nuance, and provide a more authentic demonstration of value to develop stronger bonds with their audience.

Transparency and authenticity have become decisive purchasing factors for an increasing number of consumers. This makes it more important than ever to bestow your brand with the emotional intelligence to talk about any subject in a way that feels natural.

Humanising your brand allows you to produce content that uses emotional archetypes to tap into universal feelings that resonate with everyone. This means you can begin to create a personal relationship between brand and consumer and open doors to new ways to instill more trust in your brand.

Personalisation is an especially important consideration for digital marketing strategies — it’s an important way to gain trust, increase relevance and promote engagement. However, without the in-store experience offered by good sales agents, it’s all too easy to sound like a robot. It’s the simple things like a warm welcome, remembering a customer’s name and engaging in natural, unscripted conversation that make customers feel valued as individuals.

Humanising your brand is a way to win back these lost interactions. But to get it right, you need to go beyond faceless transactions and towards building a memorable relationship between brand and customer.

How to make your brand more human

As we mentioned before, your brand needs to sound human across every touchpoint. If you roll out a beautifully crafted email campaign that really connects with your audience, only to link them through to a sales-y, robotic-sounding landing page, the whole experience can be undone; the ‘human’ element disappears. With these steps, you can make sure that every aspect of your brand embodies the same personality traits and feels like a human:

#1 Tell your brand’s story

For your humanised brand to come through naturally, you need to tell stories, not just sell products. The stories you tell should make your audience see your business as a likeable, relatable person that represents your brand.

Telling stories is a fine art and there are endless ways to communicate them. You could weave them into your email loyalty campaigns, share them as articles on your blog or bring them to life through video. The important thing is that they all feel consistent and that they are told with authenticity.

A brand that got it right:

Airbnb does an excellent job of bringing the human element to their content by focussing on their hosts (the people that rent out their homes through the site) and the experiences of the travellers who have rented properties from them.

It’s a great example of how to make your audiences feel like an integral part of your brand by celebrating the ways in which they use a product or service.

#2 Celebrate your staff

Employee advocacy gives people a unique insight into what your business is really like on the inside. The ‘human nature’ of a brand inherently spreads from company culture — ultimately, it’s your employees that make your brand what it is.

Giving staff a platform to create and share their own content adds an extra layer of trust and authenticity to your brand. To give this some context, 76% of individuals surveyed in a recent study said that they’re more likely to trust content shared by “normal” people than by brands.

A brand that got it right: 

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Starbucks created social media accounts for all of their employees, who they refer to as ‘partners’. This not only gives their employees a sense of belonging and responsibility, but also a dedicated platform to share the things they love about their day-to-day. 

Starbucks has also made their comprehensive social media guidelines available to all partners so that it’s easy for them to post relevant, engaging content while maintaining consistency with the brand.

#3 Empathise with your audience

Get to know who your audience really are. Find out what they care about, understand their pain points and find ways for your brand to become the solution.

Just like any positive human relationship, empathy needs to start with a two-way conversation. Don’t be afraid of customer feedback, even if it’s negative — every interaction with your audience will help you learn more about them and build (or re-build) their trust.

A brand that got it right: 

tesla-logo-1

Elon Musk’s public-facing approach to entrepreneurship has made him synonymous with his brand. So any negative feedback from Tesla customers is negative feedback towards him personally. When Tesla driver, Paul Franks, Tweeted about making an improvement to his car, Elon Musk replied within 30 minutes promising to solve it in the next software update.

Being able to put an instantly recognisable face to your brand is a failsafe way to humanise any company. But what makes this example so impressive, is translating this quality into open communication between founder and customer — making them feel listened to, even if it’s just via a tweet.

#4 Educate, don’t sell 

For your marketing to feel human, it needs to show that your brand understands what your audience wants and needs.

Instead of pushing features, talk about solutions. Tell your audience what it is about your product or service that will make their lives better and how.

A brand that got it right: 

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Amazon-owned shoe retailer, Zappos, knows that their audience has come to expect a simple returns process and fast, low-cost shipping when shopping online. Their advertising not only acknowledges this, but suggests that it’s every customer’s ‘right’ to have them.

It’s a genius way for Zappos to talk about their renowned customer-friendly policies while making their audience feel front-and-centre of their messaging.

#5 It’s not just what you say, but how you say it

Tone of voice is one of the first giveaways of your brand’s personality. Contrary to popular belief, it doesn’t just mean being quirky. There is a balance between conversational and professional, but using overly formal language or filling your copy with jargon doesn’t impress anyone — normally it just leaves them bored and confused. Anyone who’s a real expert in a subject can distil concepts and information, and present them in a way that everyone can understand.

Setting clear tone of voice guidelines is vital for achieving this balance and making sure that your brand sounds like one entity across any touchpoint. For more on this, be sure to read, Why tone of voice and language are critical to a consistent brand.

A brand that got it right: 

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Throughout their fierce rivalry with McDonald’s, Burger King has become known for their quick, light-hearted sense of humour, never missing an opportunity to poke fun at the competition. However, the true test of any tone of voice is its ability to flip (pun intended) when it needs to, without losing a long-established brand personality.

When COVID-19 hit the hospitality sector especially hard during lockdown, Burger King found a way to use their witty writing style to create heartfelt solidarity with their rivals at a time when every restaurant chain was feeling the effects of the pandemic.

#6 Practice what you preach

Today’s consumer can spot a disingenuous marketing tactic a mile off. To an extent, this has probably always been the case, but the difference now is that audiences have social media platforms to call brands out for saying they’re one thing and acting like another.

Jumping on band-wagons or trying to capitalise on important causes is never a good look. The best way to avoid these marketing faux-pas is to humanise your brand from the inside out. Take your brand personality from what your business values and the way it already behaves.

A brand that got it right:

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Patagonia is a brand that is synonymous with their commitment to sustainability and the environment, and has been since day one. Their values have become something that countless brands try to replicate but which very few are able to back up when pushed.

Even now that they have become renowned as being one of the most ethical brands out there, Patagonia still makes sure that they embody every claim they make about their products. Whether that’s pioneering the use of organic cotton in the early 90s, or recently announcing that corporate logos will no longer be added to its clothing in a bid to reduce landfill.

#7 Challenging perceptions

The best way to win over negative feedback is to own it. By trying to ignore an issue raised by a disgruntled few or sweep bad press under the carpet you will only add fuel to the fire.
Instead of shying away from confrontation, show the human side of your brand by opening up an honest, transparent, two-way conversation. When you talk about both the negatives and the positives with your audience, your brand shows that it has nothing to hide.

A brand that got it right:

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When misleading information on Reddit and Twitter began to cause confusion around their payment service, Swedish FinTech company, Klarna, found a creative way to ‘set the record straight’.

Working with contemporary artist Ignasi Monreal, they commissioned mythical-inspired artwork based on the top myths being spread about the company. They also created the Mythbuster Challenge as part of the campaign which incentivised users to discover the truth about Klarna for the chance to win prizes.

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Bring out your brand’s human side with BAM by Papirfly™

It takes time to give any business an honest, believable personality, and a lot of work and dedication to maintain it. With BAM by Papirfly™, you can create consistent marketing assets and implement failsafe processes to humanise your brand. Here’s how:

Make your brand guidelines impossible to ignore

  • BAM gives you one place to store and share relevant assets, documentation and guidelines. It means you can easily educate your teams to produce content that’s firmly attached to your brand purpose

Create consistent on-brand assets

  • To keep your brand looking, feeling and sounding like its true self, consistency is key. BAM allows you to set predefined templates that give teams the freedom to be creative, without veering off-brand.

Empower your staff

  • With BAM’s easy-to-use creation suite, your teams will have everything they need to create studio-quality assets with no outside help needed. Working within set parameters, they can tell your brand’s story through digital, print, social media and video.

Stay on top of your marketing output

  • Through BAM’s innovative portal, you can have a clear overview of your campaigns and control who has access to prevent any misuse of materials.

Want to learn more about capturing your audience’s imagination with BAM? The best place to start is with a live demo of all of its innovative features. You can book yours here.

Brand Communication, Brand identity, Brand strategy

How to communicate your brand

Branding is all about communicating your brand – building a strong brand presence that creates desire and attracts customers. Successful branding = Business growth. Consistency and brand experience are two of four key qualities consumers value and that keeps them coming back for more. How effective is your brand communication? Are you attracting the right customers, and are they loyal?

Factors that impact your brand communication are your colleagues, available resources and manpower, the number of channels and platforms that require your brand presence, your competitors, and your audience to mention a few. As always, there are some dos and don’ts that affect your success rate.

Here’s a short list on how to successfully communicate your brand

1. Establish brand identity guidelines

A key goal for any brand should be to achieve consistency. Consumers expect your brand to be consistent and it is connected to the growth potentials of your company. This is not an impossible task, but it does require effort and dedication in addition to a real plan.

For brand consistency to happen, you need brand rules. Proper brand identity guidelines that concern everyone who is communicating your brand. These brand guidelines need to set the standard for all employees and external stakeholders on how to use and apply your brand across any and all channels.

Also read: Create branding guidelines with a brand management platform

2. Establish internal brand guidelines and align your branding processes

Employees are the central participants in your brand communication. It’s impossible to communicate a brand if you don’t have your employees on your side. Think of it as a football team playing a game. If the team isn’t aware of the purpose and goal of the game, and no one knows what position they play or how to do it, you will have a team scattered all over the football field, running in different directions. It’s safe to say that team won’t win the game.

The same applies to branding. Everyone in the company needs to know why branding is important and what role they play on the team. Therefore, make sure your brand guidelines include internal brand strategies and align your external and internal branding processes.

3. Establish proper brand asset management

Having brand identity guidelines in place is unfortunately not enough to achieve brand consistency. In fact, 95% of organizations have branding guidelines, but only 1/4th have formal guidelines that are consistently enforced. One step in the right direction is to establish brand asset management.

Brand asset management is the system that connects the dots between your brand guidelines and your brand assets. This is the system that enables seamless and intuitive user workflows, making it effective and easy to apply your brand regardless of who’s in need, or which channel or platform is utilized. By having this in place, growing and developing your brand becomes easier, and everyone who needs to use your brand can do so effortlessly and quickly from one single location.

Also read: What is brand asset management?

4. Create a brand communication strategy

To win the football game, or in this case, win against the competitors by achieving brand consistency and building a strong brand identity, your employees need to be included and informed about the strategy.

It’s not enough for them to know that they are a part of the plan and their role. They also need to know what is required from them. This part is essential in brand communication. Although a customer service representative and a receptionist represent the same company, their role and how they need to interact with the audience is different. To succeed, this needs to be accounted for in your brand communication strategy. By adapting the brand communication strategy to each role individually, you’ll have a better chance of realization.

5. Develop and grow your brand continuously and meet market expectations

There’s no resting when it comes to branding. How you communicate your brand today, might not fit or be sufficient tomorrow.

The market changes and so do consumers. On one hand we have a fast-growing Martech space that puts pressure on marketing teams and our ability to follow our own brand communication strategy. It’s not easy to deliver on demand when deadlines are behind us, and resources are short. On the other hand, we have consumers. How they search for information, what they value and how they engage with your brand varies between them. When communicating your brand, you need to adapt at the same speed and meet these expectations.

Communicate your brand with digital solutions

Just as you digitize your private life to simplify and increase your own efficiency, you need to do the same for your work life and your brand. By digitizing your branding processes, following the above steps will be easy. Everything about your brand can easily be maintained, developed, and communicated from one single solution.

No second guessing. Everyone will know everything they need to know to communicate your brand with ease.

Employer brand

The essential role of storytelling in employer branding

There are few things that leave a more powerful impression on the human mind as a well-told story.

Whether it’s a blockbuster movie or the latest ad for a global brand, strong storytelling captures the imagination of audiences and imparts messages, lessons and emotions that, when conveyed effectively, stay with people for the rest of their lives.

But the art of storytelling is not restricted to Hollywood or publishing houses – it also has a vital role in the persuasive power of employer branding.

The decision to join a company and remain there is largely driven by emotion. Prospective candidates want to feel what it is like to work for that brand, to experience how it will engage and motivate them day-to-day. Meanwhile, existing employees need consistent reinforcement of the purpose behind your brand, and their role in bringing that to fruition.

Good storytelling is essential in getting these points across in a way that standalone facts and statistics simply can’t. 

Stories inspire emotions. They move people. They forge connections.

Here, we advocate the value of storytelling in employer branding and how it can greatly enhance your efforts to recruit and retain top talent, illustrated with real-life examples from top brands.

How storytelling conveys employer brand values

At a fundamental level, employer brand storytelling should be purpose-driven. This means it conveys a message or lesson that the reader/viewer takes away, having recognised the experiences and emotions of the characters within that story.

Take the timeless tale of “The Boy Who Cried Wolf”. Although you could simply tell someone the moral of this story outright, that if you lie too often then people won’t believe you when you’re actually telling the truth, framing it in its true ‘story’ context leaves a more potent, vivid impression as to why this lesson is so important.

Employer brand storytelling should take the same initiative. Simply presenting candidates and employees with statistics, benefits and perks of being part of your company will not inspire the same emotional response as a well-told story. 

They want to know what it feels like to be part of your team. 

  • What skills will they pick up?
  • What challenges will they face?
  • Who will they interact with?
  • What will make them happy? 

This can only be effectively conveyed in a well-constructed story, harnessing the history and values of your brand and the authentic experiences of your existing employees.

67% of employers believe their retention rates would improve if candidates had a clearer picture of their company’s values (Glassdoor)

A compelling story is the most valuable gift that organisations can give their employer brand. To breathe personality and experience into the glossy imagery and polished messages. When done well, employer brand storytelling should:

  • Inspire available talent to become part of your organisation
  • Plant the seeds in passive candidates’ mind that you would represent a great place to work one day
  • Provide the information on-the-fence candidates need to deselect themselves if they don’t feel connected to your company values
  • Differentiate yourself from competitors within your industry
  • Consistently reinforce your brand values and objectives into your existing workforce, so they always feel connected to your company
  • Create internal brand advocates, who will in turn share their own stories that will inform and encourage future candidates

It requires a firm understanding of your target audience’s characteristics and ambitions. Emphatic content writing and creative direction. Knowledge of the most appropriate channels to use and a number of truthful employee experiences to lay the foundations.

Below we’ve identified some top-notch examples of employer brand storytelling and the lessons to take away from these, divided into three overarching categories:

Employer brand storytelling through social media

75% believe companies are more trustworthy if their leadership teams communicate their brand values over social media (Glassdoor).

It’s impossible to escape the pull of social media platforms in today’s landscape, making them essential places for companies to promote their employer brand story.

Microsoft Life

The Microsoft Life Instagram page weaves powerful stories about what it is like to be part of their community through the journeys of their team members across the globe.

This delves into the real-life experiences of their talent, both positive and negative, and how being part of the Microsoft family helped them overcome any challenges and achieve their ambitions. 

By harnessing these authentic stories, from people representing all backgrounds, cultures and personalities, their IG page paints an extraordinary picture of how supportive the brand is to its workforce, which should encourage others to join.

Lesson learnt – by utilising identifiable human stories of triumph and challenge from within your own team, you help forge real emotional connections towards them and, consequently, your brand as a whole.

Salesforce

The #SalesforceOhana Instagram tag is all about emphasising the pride the company has in its employees. Ohana is the Hawaiian word for family, and by using this expression, it immediately creates a narrative that the people working for Salesforce are more than just employees – they are family, connected to each other and the brand as a whole.

This framework is then fleshed out with images, videos and stories of their team members worldwide doing fun and interesting things, often with other employees. This highlights the fantastic company culture within the Salesforce brand, making it appear as a welcoming and enjoyable place to work.

Lesson learnt – create a unifying hashtag or term to bond your employees together across the globe on social media, making your team members always feel part of your community and the values that this represents.

Mailchimp

Mailchimp’s Instagram page often presents behind-the-scenes footage of life at the company alongside the experiences of specific members of their team. These videos and imagery illustrate the culture of the brand and the humour and creativity of those working within it, framing it in a way that is very slick and aspirational.

Especially since the transition to more home-working, Mailchimp has also used their social media platforms to depict how they are bringing their remote workers together with community activities, from yoga and meditation exercises to group cooking classes.

Lesson learnt – tell stories on social media that go behind the curtain of your business, allowing prospective candidates to envision themselves being part of that environment.

Employer brand storytelling through video

Video has quickly become the go-to source of content across the entire Internet, and represents a perfect medium to bring your employer brand story to life.

Zendesk

In one compact, well-structured video, Zendesk presents a clear picture of who their brand is, where they are based, what you will experience when you go there, and the type of people that you will be working with.

It blends the right amount of humour and irreverence to present it as a fun, light-hearted brand where you will enjoy working. But, it doesn’t steer too far away from the actual work, illustrating how they make it exciting. Plus, it signs off by saying they hire interesting people with interesting backgrounds – a category most people would like to find themselves in!

Lessons learnt – inject your employer brand story with personality, and make it abundantly clear what candidates can expect when they join your team.

Etsy

After Etsy announced it would offer employees six-and-a-half months’ parental leave, they produced this video containing interviews with their parent employees about what this support from the brand has meant to them.

This projects a powerful message to both existing employees and potential recruits about how much Etsy cares about its workforce, and how it doesn’t present a barrier to their personal lives. For those with plans for having kids in the future, hearing these stories will provide immense reassurance that this company will continue to have their back.

Lesson learnt – identify specific pain points or concerns that your audiences may have relating to where they work (parental leave, flexible working, overtime, etc.) and create story-driven content that clearly demonstrates your stance.

Heineken

The “Go Places” video by Heineken is incredibly clever and creative, depicting the questions and doubts potential recruits might have about joining their brand (or any other brand for that matter) and providing snappy, encouraging answers.

Through this, Heineken strongly positions itself as a brand where people can join and forge their own path and find their niche. By casting a large number of their employees alongside the main narrator and throwing in selective facts and figures like their 250+ brands and 70+ countries, it illustrates the scale and variety of the company in a way that is neither too corporate nor arrogant.

Lesson learnt – revisit the questions, thoughts, and journeys of your existing employees before joining your brand, and tie these to your company values to demonstrate that you understand what your audience is thinking and what they’re looking for.

Employer brand storytelling through career pages

Charity Water

Quit your day job and come change the world. Right from the opening line of their career page, Charity Water immediately tells the story of how working with them means you are making a difference, and reinforces that spirit throughout.

Weaved into this overarching narrative are distinctly defined perks and benefits, photos and videos of company-wide activities, and copy dedicated to the diversity of their employees. Blended together, Charity Water’s career page emphasises that they are a brand that gives people a purpose in a welcoming, inclusive environment.

Lesson learnt – start your employer brand stroy with a punchy, powerful statement, and then reinforce that with data, testimonials and more that illustrate that you practice what you preach as an organisation.

VTS

The VTS career page effectively utilises video content throughout to showcase the unique experience that they offer for employees. The first element you encounter as you scroll down is a behind-the-scenes video that highlights their employees in action and tells the story of how they are transforming the world of commercial real estate.

Further down the page, VTS’ company values are put in full focus, and then reinforced by interviews with employees explaining how these values work in practice. This is particularly important as while any organisation can say how they are different, the authentic testimonies of their workforce give these a lot more weight, and will signify to potential recruits that you are what you say you are.

Lesson learnt – back each and every one of your company values with a narrative, whether that is a backstory behind each one and what it means to your leadership team, or examples from employees putting these values into action in their everyday lives.

Twitter

At a time when Millennial and Gen Z talent is motivated by the difference they can make to a company, Twitter pivots off of this with their career page. The page focuses on how its workforce drives conversations across the globe and the values that underlie their organisation, from being totally transparent within their team, to helping people maintain healthy work-life balances.

Each of these is backed up by beautifully produced videos spotlighting members of their team in a variety of roles, with each of them advocating the role they and others play in making Twitter the world-renowned platform that it is today.

Lesson learnt – harness the voices, skills and experiences across your team and connect these to your company values to illustrate their authenticity and pinpoint the type of people who would excel in your environment.

Bringing story into your employer branding

We hope that these examples of employer brand pieces that capably tell engaging stories about who their organisations are, what makes them different and why people want to be part of them will give you the inspiration you need to forge the same for your own company moving forward.

Storytelling is the most powerful weapon for employer brand professionals in stirring the right emotions from their audiences. Approaches such as those highlighted above are how you put candidates in the shoes of your existing employees, so they can vividly recognise what it would be like to join your team, and whether that aligns with their own ambitions.

As a final recap of how to maximise the potential of storytelling in your employer branding, we recommend you keep the following in mind:

  • Build a thorough, watertight understanding of your target audience, and use this to guide the direction of the stories you craft
  • Always remain truthful and authentic – fake stories and broken promises will only lead to low retention rates, and potentially harm your ability to attract talent in future
  • Where possible, adapt and adjust your brand story for the specific audiences that you wish to target
  • Leverage your existing employees to be the foundation of these authentic, purpose-driven stories, and give them all the support they need to tell them
  • Identify the most appropriate channels based on where your target audience can be found and the type of message you are looking to share
  • Experiment with different content mediums and make the most of each resource – one employee interview could inspire multiple videos, blog posts, images, infographics and more!

Discover how far your employer brand can go with an all-in-one brand management platform – get in touch with our team today.

Brand Asset Management / BAM, Brand identity

What is a brand platform?

Tired of colleagues who don’t follow the brand guidelines and do their own thing? Or perhaps you’re always stressed because you’re lacking resources and enough hours to do your marketing responsibilities properly? The feeling of constantly being behind, missing important deadlines, is not pleasant and stress doesn’t tend to result in quality either.

It’s time to take control and become a marketing superstar! You need a brand platform.

Applying a consistent brand is hard

How do you distribute and enforce brand rules? PDF’s and emails or intranet? Do you know if your colleagues find it easy to find and use brand collateral or even understand your brand guidelines?

There are surprisingly many questions that come to the surface when we start looking at brand identity guidelines and how employees adopt them. In fact, 15% still lack guidelines and 31% indicate that their guidelines are followed selectively.

There’s not a single marketer who would disagree with the importance of brand consistency. But the journey of getting there is proven to be bumpy and lengthy, in the mentioned report it is found that the creation of off-brand content has only dropped 4% in two years, a staggering 77% still see off-brand content in circulation. In other words, we understand the importance of consistency, but we are incapable of achieving it.

A typical challenge related to off-brand content is the marketing team’s ability to deliver on demand. Ad hoc tasks and support requests tend to drain resources and it gets hard for the team to deliver as expected. Instead, colleagues do their own thing, off-brand of course… Another factor that’s related to off-brand creations is the usability and availability of the brand guidelines. Where can one locate the guidelines? How can one apply the rules to the actual assets being made? And where are the assets stored?

Also read: You know you need a brand management system when…

A brand platform unifies your brand

A brand platform digitizes your brand management. Driven by powerful CMS technology you’ll be able to create stunning online brand identity guidelines that perfectly matches your brand image. Like creating a website, you’ll collect and structure your brand guidelines as you see fit and create a logical online brand platform that your employees and stakeholders can easily use.

No more looking for the last PDF version of your guidelines. Just like your company website, your brand platform will have its own unique URL that every employee can access, 365 days a year.

With an online brand platform, managing and developing your brand is easy. Regardless of changes or updates, everything happens in real time. The risks of colleagues using outdated marketing collateral is eliminated and you can rest assured your brand looks the same everywhere.

Also read: Surely, you have a brand portal

A brand platform simplifies brand development

Just like brand consistency is important, so is growing and nurturing your brand. The market changes, consumers change and technology advances. A good example of this can be taken from the Covid pandemic. Many marketers learned then how important it was to swiftly adapt to changing consumer behaviour to stay in the game. Without proper technology at hand, the ability to adapt consequently has an impact on your branding initiatives and you risk falling behind your competitors.

A proper brand platform allows you to expand and grow your platform to quickly adapt to unexpected changes. Whether you need to update and inform, create and add new brand assets, or update templates, you can do it quickly and easily, without breaking with the guidelines. A proper system will also allow you do integrate with other necessary marketing tools such as video creators or banner creators to name a few. Simply put, a proper brand platform enables brand development on demand.

Also read: This is how Brand HUB streamlines your day

Benefits of a brand platform

Hopefully by now you’ve realized that investing in a brand platform should be your next step. But we know that you perhaps need to convince management or other colleagues that this is the way to go.

Also read: Why you need to invest in brand management

We advise you to do a thorough map up of your challenges and needs before you choose your desired system, in the meantime have the following benefits in mind as you complete your analysis.

  • Managing your brand strategy is straightforward:
    A brand platform brings your strategy to life, organizing your brand to secure quality and consistency across all channels.
  • Protecting your brand identity is easy:
    Protecting your most valuable asset is crucial, and with a brand platform this is a done deal. Everything is neatly stored and organized to simplify brand asset management.
  • Your brand becomes practical:
    When it comes to brand guidelines, the more user-friendly your brand is, the more likely it is that everyone will use your brand as intended. With a brand platform, you’ll link the rules and the actual brand assets together. Users don’t have to think; just act and your brand identity remains intact. This is brand asset management at its best.
  • Streamline your branding processes and operational efficiency:
    When time is of the essence and you are looking to avoid being a bottleneck and frustrate your colleagues, a brand platform saves your day. A proper platform enables self-service, allowing anyone to create their own marketing collateral, quickly and on-brand.

Also read: How to choose a branding system

Take the step and invest

To summarize, a brand platform enables seamless brand asset management, creating a home for your brand. This is the platform that allows you to focus on the big picture while resting assured that your brand looks the same everywhere. And remember, when you master your brand, your business will grow.

Want to dig into more details on how a brand platform can benefit your brand, download our free whitepaper

Marketing

21 ideas for unmissable video marketing

There’s no denying the power of video in today’s marketing landscape. Over 500 hours of video are uploaded to YouTube every minute, and it is estimated that by 2022, online video content will make up 82% of global consumer traffic on the Internet.

And that’s just the tip of the iceberg:

  • 240 exabytes (where one exabyte = 1 billion gigabytes) of video content is expected to be consumed worldwide each month in 2022
  • The average user is predicted to spend approximately 100 minutes a day watching online videos by 2021
  • Mobile video consumption increases by 100% each year
  • There is believed to be around 1 million minutes of video crossing the Internet every second

Of course, as we highlighted in our article on optimising video marketing, the content you use should always lean on the values that underline your company, the nature of your products and services, and the tone that your audiences expect from you as a brand. 

But knowing what ideas are out there and experimenting with them is key to discovering which connects with your users and helps you reap the full benefits video can have on building brand awareness and effective lead generation.

Below, we’ve listed 21 standout video marketing ideas that have been proven to help B2C businesses capture clicks and keep their customers’ eyes on their brand.

21 ideas to supercharge your B2C video content

#1 – Share your brand story

First, use video to shout about who your brand is, where you came from, and what you stand for. A great brand positioning video should emphasise your core values and how your company looks to make life better for its customers. This helps viewers visually understand the personality of your brand and, if they feel this connects with their own values and ideals, will compel them to learn more about your company and encourage them to get on board.

#2 – Product demonstrations and explainers

It’s good to tell customers how your products will benefit them through your website or in brochures, but it’s even better to show them first-hand. Product demonstrations and explainers allow viewers to clearly visualise how your offerings work, show transparency and support their understanding of them in a way that writing can’t always communicate.

72% of customers would prefer to learn about a product or service via a video (Hubspot)

#3 – Customer reviews and testimonials

Another way to help consumers to understand your products and the benefits they offer is by showing them other customers that have already experienced them. With 88% of consumers claiming that reviews influence their purchasing decisions, highlighting genuine, authentic stories of people who have used and enjoyed your products will inspire trust in viewers that they will also enjoy a positive experience with them.

#4 – User-generated content

As well as reviews, encourage your audience to get involved in your marketing by harnessing their own footage of customers using your products or services. Of course, it is important to secure their permission before pursuing this, but once you receive this, sharing user-generated content on your social feeds is another powerful indicator that people benefit from your offering, which may then inspire others to feel them too.

#5 – Thought leadership pieces

Modern B2C companies are expected to be more than just product manufacturers and sellers. By sharing your expertise in thought leadership pieces, be these individual interviews or roundtable discussions, you provide your viewers with knowledge and insight that they may not have had before. This increases their understanding of your brand and industry, and might encourage them to learn more through your other channels.

#6 – Live Q&As and webinars

Hosting live Q&As and webinars on a topic that’s important to your brand and your customers is a great way to inspire real-time engagement. These types of videos make the audience part of the process, encouraging them to ask burning questions about the topic at hand to improve their understanding. By fulfilling this and sharing your expertise in the selected area, this increases consumers’ trust in your brand.

The live streaming industry is predicted to be worth over $70 billion by 2021 (Neil Patel)

#7 – Answering FAQs

If you don’t have the capacity to live stream at the moment, then why not make pre-recorded videos answering some of your FAQs? Many websites have static versions of these up on their website. This makes the process more interactive and helps viewers understand your company more and gives them clarity over common issues that you’ve identified among your communities.

#8 – Take nuggets from your blog posts

When you produce a blog post, are you making the most of the content within it? Rather than having it sit on your website, take snippets and key points from it and put them into a short video. Not only will this provide useful information to viewers on the topic of the blog post, but these can be used to link people to the article itself to learn more, boosting the traffic to your website.

#9 – Video lists

Lists typically attract a lot of interest. Constructing a video around ranking particular products in your industry or on the various ways that your customers can use your products in less-than-ordinary ways can be the essence of a quirky, engaging video across your various feeds.

#10 – Behind-the-scenes and making-of videos

A good source of video content could be giving consumers a glimpse into how your products are constructed, or an insight into the development process that was behind the creation of a new product or innovation. This will allow you to explain in detail the reasoning behind your products and how you produce them, which may be of interest to viewers and help them identify your values and personality through these backstage clips.

#11 – Vlogs

Vlogs are among the most popular forms of Internet videos, with hundreds of YouTubers garnering millions of views built around their own personalities and adventures. While it may take a while to reach the status of a Daniel Howell or Lily Singh, having a face for your brand who highlights their role on a day-to-day basis can bring people closer to your brand and give them an understanding of the characters within your team.

87% of marketing professionals use video as a marketing tool (Wyzowl)

#12 – How-to guides and tutorials

Another heavily utilised form of video marketing revolves around tutorials. This doesn’t have to be specific to your line of products, but simply videos connected to your brand values and industry that resolve common pain points among your audience. For instance, if you represented a toy company a how-to guide could present ways to create games for children using household items.

#13 – Whiteboard videos

Popularised by the Whiteboard Friday videos at Moz, whiteboard videos allow industry experts to guide consumers through more complex concepts in a straightforward visual way. This can be powerful in educating consumers about the finer details of your products, or to explain various topics that your brand is passionate about.

#14 – Economist-style clips

You might have caught some of the engaging videos that The Economist have been pulling together on their social media feeds to explain news stories and trends in an aesthetically pleasing way. While this style is journalistic in nature, it can still be effectively applied to other topics to engage audiences on relevant topics to your brand, which may come across as stale or excessive in a written form.

#15 – Influencer videos and collaborations

Influencer marketing can be a powerful tool as long as both of your audiences sync-up in some form. A company that specialises in fishing equipment might not see much benefit from collaborating with a YouTuber known for their beauty tips (although never say never). Ideas like unboxing videos or influencers incorporating products into their own video concepts can be a win-win for both parties and attract a new audience to your brand.

The average business makes $5.20 for every $1 spent on influencer marketing (The Influencer Marketing Hub)

#16 – Mythbusting

There’s a lot of misinformation flowing around the Internet, so why not base a video about busting some of the myths prevalent in your line of work? By using your own expertise and understanding to provide some clarity on a contentious topic, you can present your brand as an authority within your industry and boost the trust your audience has towards you.

#17 – Interviews with employees and industry experts

Harness the expertise and experiences of your team, or take advantage of connections within your industry, to create some truly thought-provoking and compelling interviews. Not only will this demonstrate to viewers that your brand is a thought leader within your industry, but these can also act as enticing recruitment videos – if you demonstrate how learned and satisfied your employees are, top recruits will want a slice of that life as well.

#18 – Parodies and current events videos

While this requires a lot of creativity and thought in a short space of time, the viral potential of a well-crafted parody video or a clip connected with a recent trend or topic can be massive. However, do ensure that this is relevant to your brand or the content is adjusted in a way to make it fit with your core values to ensure it doesn’t feel out of place with what people expect from your brand.

#19 – Timelapse videos

A creative form of video marketing that can express change superbly is timelapse technology. Say you are an interior designer or a furniture storeroom – a timelapse video could illustrate how your team can turn a drab, lifeless environment into a vibrant and attractive one. These types of videos depict the transformative impact of your products and services in a way that worlds or “before/after” imagery can’t always manage.

#20 – Product comparisons

Similarly, use your video content to illustrate the quality and effectiveness of your products over others on your market. This will demonstrate to viewers the unique, additional benefits your offering has over competitors and consequently make them more appealing. Alternatively, you can create similar content with products that aren’t directly connected with your company, but would be relevant to your audiences.

#21 – VR and 360° footage

Especially at a time where movement is limited, VR or 360° videos can immerse a viewer in your brand and the environment you work in. This can be used to provide engaging tours of your offices, create visually stunning product announcements or add a different dimension to demonstrations and company events.

360° video ads result in a 7% higher purchase intent for smartphone users (IPG)

Maximise video content with complete consistency

We hope this has inspired a few ideas of how you can create the most compelling B2C video content for your brand moving forward. The strength of online video is only going to grow year-on-year, and it should now represent an essential element in any content strategy.

However, regardless which of these 21 suggestions you end up experimenting with (or if you come up with completely different concepts), one crucial characteristic you need to demonstrate is consistency.

BAM by Papirfly™ incorporates a beautifully simple video-editing solution that ensures consistent branding and quality output. From the ability to import branded visuals to the start and finish of your content and stylish transitions to weave in-between, to the capacity to add subtitles for your international audiences, we provide the tools that your team needs to make sure your viewers identify your videos with your brand.

For more information about BAM’s video software and its many other features that help companies harness their brand like never before, speak to us today or book your exclusive demo.