Marketing

7 ways to optimize your video content for marketing

Video has become a cornerstone of modern marketing, transforming how brands engage, educate, and influence their audiences.

To maximize its potential, you need to produce video content that is not only compelling but also consistent, scalable, and brand-aligned. And that means having the right strategy and content creation tools from the start.

Why video matters

Consider these stats:

  • 91.8% of internet users worldwide watch videos online weekly (Datareportal, 2024)
  • 93% of marketers say video marketing has given them good ROI (wyzowl.com survey, 2024)
  • 84% of video marketers say video has directly increased sales (wyzowl.com survey, 2024)
  • YouTube is the world’s second most popular search engine behind Google (Search Engine Journal, 2024)

In short, video is not just another social media content trend. It is the new standard in creative content marketing. But with opportunity comes complexity. Video content creation is not just highly effective – it can be very expensive and resource-intensive as well.

To maximize the impact of what you create, while at the same time aligning video content with marketing objectives, your strategy must account for both the advantages and the limitations.

Advantages and disadvantages of video marketing

On the plus side, video:

  • Grabs attention more effectively than written content
  • Evokes emotional responses and improve message recall
  • Drives strong engagement and conversation
  • Suits mobile-first behavior and has cross-platform reach

The downside is that video:

  • Can be time-consuming and expensive to produce
  • Requires more planning and technical support
  • Is typically difficult to update post-publication
  • May be limited by bandwidth or device compatibility

How can you maximize the impact of video content while minimizing the production bottlenecks? The solution starts with smarter, more strategic video planning.

7 steps to increase your chances of video content success

1. Choose the right video format for your audience

The format you choose should reflect your message, your audience, and your brand voice. Not all videos serve the same purpose – and not all will resonate with your viewers. Pick ones that reflect your team’s strengths and can scale easily. Then build repeatable processes around them.

7 tried-and-tested video styles:

  1. Vlogs: personality-driven content that is cost-effective to produce
  2. Explainers: videos created to explain a product, service or brand to your audience
  3. Tutorials: showing viewers how to use a product or service
  4. Promos: videos that publicize the effectiveness of your brand’s offering
  5. Webinars: discussions or interviews that explore a topic important to your audience
  6. Testimonials: stories from real customers that highlight how working with your company benefited them
  7. Behind-the-scenes: glimpses into the culture and atmosphere behind your organisation
  8. Animations: for clear, visual storytelling

2. Analyze competitor video strategies for insights

If you want a better understanding of what works and what doesn’t, take a look at how other brands are using video in your space. What’s getting traction? Which formats drive the most views or engagement? Where are there gaps you could potentially fill?

You don’t need to copy. But nor do you need to be completely original. The most effective strategy may be to improve on what’s already there. You can follow a trend without being a follower, as long as you deliver more value or stronger execution.

3. Repurpose content across all key marketing channels

Video is beautifully versatile. With just one well-produced piece of video content, you can fuel multiple content streams. For example:

  • Add it to email campaigns
  • Feature it on landing pages for better search visibility
  • Break it into snippets for social media content
  • Embed in blogs to boost time on page and SEO

That said, you should always aim to adapt your video content for each platform’s format and audience expectations. While two-minute explainers thrive on LinkedIn, they may need trimming for Instagram or TikTok. Explore content creation tools that enable you to repackage video content quickly and consistently, without multiplying your workload.

4. Master video SEO essentials: titles, thumbnails, tags, and CTAs

For best results, every piece of video content marketing should have the following checked off:

  1. Clear storyboard: No matter how simple or short your video, it pays to have a plan.
  2. Attention-grabbing title: Describe what people will get by watching your video, ideally in fewer than 60 characters.
  3. Quality thumbnail: This will be one of the first things your audience sees, so make sure it catches the eye.
  4. Keyword-rich description: Crucial, because this is what Google uses to rank your video for keywords and phrases.
  5. Relevant tags: Another key SEO and GEO component (see point 5), especially on YouTube.
  6. Strong hook: Modern viewers have very short attention spans, so make sure you grab them from the start.
  7. Effective CTA: Don’t leave viewers hanging – lead them straight to the next stage, whether it’s another video or your website.

5. Optimize video content for generative AI and search engine visibility

As AI-powered search tools like ChatGPT, Perplexity, and Google’s AI Overviews reshape how people discover information, your video content must be optimized for Generative Engine Optimization (GEO). Unlike traditional SEO, GEO focuses on how AI models interpret, summarize, and surface your content in response to natural-language queries.

To improve visibility in this new landscape:

  • Use clear, conversational titles and descriptions that align with how your audience asks questions.
  • Include accurate transcripts and captions – these boost accessibility and provide rich context for AI models to parse.
  • Add structured data (schema markup) to your video pages so key information is easy for AI to identify.
  • Address common audience questions directly in your videos and descriptions to increase the likelihood of being featured in AI-generated results.
  • Prioritize technical performance: fast load times, mobile responsiveness, and minimal reliance on JavaScript.
  • Host on platforms AI models trust – like YouTube – and cite credible sources in your descriptions to reinforce authority.

GEO isn’t a trend. It’s the next evolution of discoverability. And embracing it will ensure your video content stays visible – and valuable  – in the age of AI.

6. Ensure consistent video branding to build trust and recognition

Videos are one of the most effective tools for building brand equity. But only when they reflect your brand’s identity consistently.

With Papirfly’s Templated Content Creation tools, teams can produce on-brand videos quickly, complete with approved intros, outros, typefaces, and transitions. This not only protects brand integrity but also removes design bottlenecks.

Empowering teams with pre-built templates means more content, faster turnaround, and no compromise on brand standards.

7. Design videos for mobile-first viewing and user experience

With most YouTube views happening on mobile, optimizing for smaller screens is non-negotiable. Your videos must:

  • Play responsively across all devices
  • Display CTAs that are easy to tap, not just click
  • Use layouts and subtitles that are legible on mobile

Neglect mobile and you risk missing out on the majority of your audience – especially younger, on-the-go consumers.

Maximize marketing results with optimized video content

Video’s power lies in its ability to connect. But to unlock its full value, marketers must combine strategic planning with scalable production.

Papirfly helps you do just that.

With our Templated Content Creation solution, marketing teams can produce and personalize high-quality video content – on-brand and on-time. Whether for product launches, internal communications, or employer branding, your teams are empowered to create with confidence and speed.

Ready to streamline your video strategy?

Explore how Papirfly helps global brands create consistent, impactful video content, without sacrificing quality, speed, or control.

Does everyone create content that’s on‑brand, every time?

Find peace of mind with
better brand governance.

Find peace of mind with
better brand governance.

A template creation interface with customizable design options for content like ads and banners, showing smart controls for layout and branding.
Content Creation

How to create display ads that customers love

Why digital display advertising matters

Digital advertising has long been a go-to for brands looking to expand their reach. While the spotlight often falls on emerging trends, new formats, and evolving channels, it’s crucial not to lose sight of what consistently delivers. Display advertising is one of those proven tactics.

Visually engaging and cost-efficient, display ads continue to provide real value – raising brand awareness and sparking meaningful engagement across the multichannel customer journey.

What is display advertising?

Display advertising refers to visual or text-based ads that appear on websites or social platforms to build brand awareness or encourage specific actions. Typically, pricing is based on a cost-per-click (CPC) model, meaning you only pay when someone interacts with your ad.

Display ads are a core part of programmatic advertising strategies, but they’re also widely used for retargeting. These campaigns reconnect with users who have previously visited your site but didn’t complete an action, encouraging them to return and reconsider.

Because display advertising plays such a strong role at the awareness stage, it often targets users in an exploratory mindset. They might not be ready to purchase yet – but just a few well-placed impressions can be enough to influence future decisions.

5 business benefits of display advertising

Display advertising continues to play a vital role in modern marketing strategies. Here are five important reasons why:

1. It has outstanding reach

With Google Display Network alone reaching over 90% of internet users, the potential exposure of displaying advertising is hard to beat. This makes it ideal for building awareness at speed.

2. It captivates audiences through visual appeal

Display ads go beyond plain copy – they use engaging visuals to draw eyes to your brand. The best examples cut through the noise and convey a strong, clear message at a single glance. Tip for creative content marketing: make sure the visual element of your ad either speaks for itself or supports the story told by the copy.

3. It enables precision marketing

Responsible for digital content creation? Display advertising puts a sophisticated set of targeting tools in your hands, helping you reach the right people at the right time:

  • Contextual targeting – Show your ads to users based on keywords and themes from their search history.
  • Placement targeting – Select the specific websites or platforms where your ads appear to control visibility and alignment.
  • Demographic targeting – Focus your spend on audiences by age, gender, location, language, and interests.
  • Behavioral targeting – Serve ads based on past browsing behaviors and intent signals, increasing the likelihood of conversion.

4. It supports flexible, cost-effective pricing

One of the best things about display advertising is that you can spend what you want to – and all options are relatively low-cost. Whether you choose cost-per-click (CPC) or cost-per-impression (CPM), display ads typically outperform traditional advertising in terms of ROI.

5. It offers excellent tracking options

Digital ads provide clear metrics, so you can assess performance, refine campaigns, and optimize spend in real time. This includes knowing the exact number of impressions and clicks each ad receives.

Examples of effective display advertising

The Ridge Wallet

Ridge’s ad for its RFID-blocking wallet needs barely any copy – because the visual storytelling is so strong. All that’s required is a very brief product description and a simple CTA: “Shop now”.

Ridge wallet display ad

Why it’s effective:
– Shows rather than tells
– Reinforces the brand’s clean, functional style

Brita

Many people despair over the number of water bottles wasted each year. Brita taps into this shared sustainability concern to promote its filter bottle.

Brita display ad

Why it’s effective:
– The value proposition is tied to a social cause
– Tells a powerful story in just four words

Audible

Audible promotes its subscription model with a limited-time discount and an illustration of a popular title. The visual grabs interest, while the offer motivates action.

Audible display ad

Why it’s effective:
– Highlights content the audience already values
– Leads with a compelling incentive to try the service

How your brand can take control of display advertising with Papirfly

Looking to create effective display ads – fast? Empower your frontline teams to deliver studio-quality digital content creation.

With Papirfly’s Digital Asset Management and templated content creation tools, your teams can create high-performing display ads at speed – without relying on agencies. Produce consistent, on-brand content at scale, respond to trends in real time, and deliver more impactful campaigns across every digital channel.

Does everyone create content that’s on‑brand, every time?

Find peace of mind with
better brand governance.

Does everyone create content that’s on‑brand, every time?

Find peace of mind with
better brand governance.

Find peace of mind with
better brand governance.

Produce on-brand, high-quality display ads quickly with Papirfly's Digital Asset Management and Templated Content Creation

FAQs

What is display advertising in digital content creation?

Display advertising refers to visual or text-based ads shown on websites, apps, or social platforms. These ads build brand awareness and drive engagement, typically using cost-per-click (CPC) or cost-per-impression (CPM) pricing models.

Why is display advertising still effective today?

Display ads remain effective due to their wide reach, visual appeal, precise targeting capabilities, cost-efficiency, and strong performance tracking. They’re ideal for both brand awareness and retargeting strategies.

How does display advertising improve ROI for creative content marketing?

Display ads allow marketers to target users based on demographics, interests, behavior, keyword context, or specific website placements. This precision boosts ad relevance and return on investment.

How can brands create consistent, on-brand display ads at scale?

With Digital Asset Management and templated content creation tools like Papirfly, brands can empower teams to produce on-brand, high-quality display ads quickly – without having to wait for agency support.

Marketing

Understanding the roles within your marketing team structure

As the need for brands to produce more and more content to keep audiences engaged grows ever stronger, as well as balancing this with the desire to stay consistent across all channels, the emphasis on a well-built, organised marketing team is more pressing than ever before.

But, what is the ideal marketing team structure? As the responsibilities and functions of marketing continue to expand, knowing the roles you need when building your marketing team is critical to covering all bases and guiding the growth of your brand.

Explore our insight into the role of marketing for an organisation and how to structure your team to deliver the most effective output.

What is the role of a marketing department?

So let’s start with the million-dollar question: what does a marketing team actually do? The specifics of this will vary from company to company – what you consider the role of your marketing department could be very different from another company in your industry.

But, as a broad summary, we can define the role of a marketing department as the promoters of your brand to your audiences worldwide.

It crafts the face of your company. It reaches out and attracts leads to your company, its products and its services. It plans, creates, and coordinates the materials that represent your brand. In many ways, your marketing team is the bridge between your brand and your customer.

Due to this weighty responsibility, a marketing department’s functions are often extensive and demand specialists drive them. So, before you can consider the roles and structure of your ideal marketing team, you have to first establish what functions they need to fulfil…

Establishing your marketing department functions

Here is a snapshot of the various functions today’s global marketing teams are expected to perform to connect audiences to their brand:

Define and manage your brand

One of the key roles of a marketing department is to establish exactly what your brand stands for – its values, characteristics, visions – so you can translate this to your audience.

Develop marketing strategies

From determining the price of your products/services to cementing what channels your brand should focus on, marketing teams should make data-driven decisions to inform your overall strategy.

Plan and oversee campaigns

As part of your overarching strategy, the marketing team will also take responsibility for individual campaigns and initiatives – the resources required, how long they will run, the milestones across this timeframe, and analysing the results.

Research your target market

The best marketing teams understand their target audience inside-out, and conduct thorough research into the demographics, behaviours and motivations of your market, as well as what your competition is doing on this front.

Produce assets for your marketing channels

A critical function of the marketing department will be developing content and assets across the spectrum of your marketing network. Social media, email marketing, blogs, print and digital adverts – it’s a long list (and is only getting longer).

Drive traffic to your website

One of the most important marketing team goals is to generate more high-quality leads towards their brand and nurture these for as long as it takes to score those all-important conversions.

Coordinate your social media presence

Everyone needs to be on social media nowadays, so an increasingly vital marketing role is managing and monitoring these platforms to keep these up-to-date and protect your brand’s reputation. 

Identify and utilise advertising opportunities

Marketing teams should be actively locating opportunities to advertise their brand, be that through digital or print platforms, and communicating with organisations that can afford them that space.

Organise internal communications

As well as connecting customers with your brand, marketing departments are also responsible for keeping employees continuously aware of the organisation’s values, goals and priorities.

Act as your media liaison

When your brand is mentioned in the media, either in a positive or negative light, a marketing team member will often be in charge of coordinating with the media and preparing communications on these platforms.

Planning and handling events

When you host an event, seminar or webinar, it will typically be your marketing team that will organise and manage these.

Manage third parties

Particularly for small or mid-sized businesses, marketing departments will need to work closely with outside vendors, be they agencies, PR companies, influencers or freelancers, and ensure they produce work in-line with your brand’s values.

Defining your marketing department roles

With a clearer perspective of the functions of modern marketing team structures, you will be in a stronger position to outline the roles you need to build your marketing team.

Of course, the breadth and of your marketing team positions will depend on the scale of your company. The marketing team structures for a large, globally recognised organisation will be far different from a smaller company. Smaller firms will typically have more dual-role positions and generalists in their marketing teams, supported by specialist agencies and freelancers.

small-businesses-marketing-roles

Meanwhile, larger organisations will often have a range of specialists in-house to fulfil the functions mentioned earlier. However, they may face greater challenges collaborating across locations, and still may look to support from external agencies and freelancers to deliver work.

marketing-roles-in-medium-businesses

In order to cover the broadest range of marketing roles here, we will focus on the largest of these marketing structures and the individuals you could expect to find within it.

marketing-roles-in-large-businesses

Marketing Management/Strategy Team

This strand of your marketing team structure will be responsible for developing, adapting and refining your overall marketing strategy, and conducting the research informing that. In addition, they will also oversee the work of the other segments of the marketing department, maintaining a birds-eye view over all operations.

Roles within this team may include:

  • Chief Marketing Officer (CMO)
  • Marketing Manager
  • Marketing Strategist
  • Marketing Analyst
  • Brand Manager
  • Product Manager
  • Project Manager

Web Design Team

Every business needs a website, and that website needs to be maintained, updated and protected. Some of the roles within your marketing team may be dedicated to this responsibility if you wish to manage your website in-house.

Roles within this team may include:

  • Web Developer
  • Front-End Developer
  • Back-End Developer
  • Web Designer
  • UX / UI Designer
  • Graphic Designer

Content Marketing & Design Team

This component of your marketing team structure will be responsible for producing the array of content, copy, assets and more required across your various marketing channels and campaigns, executing on the direction provided by your strategy strand.

Roles within this team may include:

  • Head of Content
  • Creative Director
  • Art Director
  • Designer
  • Copywriter
  • Video Editor

Digital Advertising Team

The role of the advertising team within a marketing department would be to produce and oversee the paid advertising promotions that your brand is running at any given time.

Roles within this team may include:

  • Paid Media Specialist
  • PPC Executive
  • Performance Analyst

Social Media Team

With such an emphasis on social media in today’s landscape, the role of this segment of your marketing team is to monitor your profiles on these platforms and manage relationships with your followers to protect your brand’s reputation.

Roles within this team may include:

  • Social Media Manager
  • Digital Marketing Manager
  • Social Media Executive
  • Community Manager
  • Account Manager

SEO Team

The role of the SEO team within your marketing department will be to drive organic traffic to your website by guiding and supporting the production of optimised, keyword-driven content on this vital platform.

Roles within this team may include:

  • SEO Strategist
  • SEO Executive
  • SEO Copywriter
  • On-Page SEO Specialist
  • Off-Page SEO Specialist

Lead Acquisition Team

Your lead acquisition strand of your marketing team will consist of those who live and breathe techniques that keep customers engaged across their journey with your brand, maximising every touchpoint in your bid to secure actions and conversions.

Roles within this team may include:

  • Lead Acquisition Specialist
  • Customer Acquisition Specialist
  • CRO Specialist

This is just a glimpse at the different job roles in marketing, and the role each plays in fulfilling the wide range of functions explored earlier in this article. As marketing departments are constantly evolving and introducing new roles, this is by no means exhaustive, but it illustrates just how broad departments can be when trying to meet their responsibilities.

Marketing team structure charts templates

So, with this span of marketing roles in mind, how should you contain them within one unified structure?

There is no one-size-fits-all marketing team structure chart or model – the right fit for your organisation will depend on what you believe will best organise your team to work at their most efficient.

Here are a few examples of ways that you might approach organising your marketing teams based on the roles you need to fulfil and your company’s priorities:

  • A functional organisation chart: marketing team structure that is broken down by sub-teams under the marketing umbrella (e.g. content, social, paid media, etc.)
functional-marketing-team-structure
  • A product-based chart: where teams from across the marketing spectrum are brought together to specifically push a particular product or service
product-focused-marketing-team-structure
  • A geographical organisational chart: for large organisations with a worldwide reach, marketing teams might be structured by the different markets they’re dedicated on
geographical-marketing-team-structure
  • A channel-specific chart: constructing teams of relevant professionals in different disciplines to oversee your various marketing channels (social media platforms, website, email marketing, etc.)
channel-marketing-team-structure

Would your marketing team work best focusing on their functions or their specific roles? Will you blend together different disciplines for your various channels and campaigns, or keep a more rigid, top-down structure?

All models have their strengths and weaknesses – based on what you’ve picked up here on the wide range of functions and personalities within a marketing department, you can be more assured on which would work best for your organisation.

Digital marketing team structure

What about your digital marketing team structure? With a digital-first mindset imperative to success in today’s landscape, the structure of your digital marketing team is essential to optimising budgets and delivering optimal ROI.

While there is as broad a variety of department structures as we’ve discussed earlier (all with their positives and negatives), something like the below functional structure that organises based on disciplines and expertise could be a useful starting point for larger marketing teams looking to add more structure to their team:

digital-marketing-team-structure

This approach enables digital specialists in each respective discipline to support relevant campaigns, as well as all contribute to the development of holistic digital marketing strategies.

Empowering your marketing team

We hope you can use this greater understanding of the roles and responsibilities across marketing teams to find the structure that best fits your organisation, helping your marketing department deliver more and work at their most efficient.

And if the efficiency and effectiveness of your marketing teams is a pressing issue, then considering an all-in-one brand management platform can empower anyone in your team to create on-brand, studio-quality assets in minutes. You can produce more materials and more campaigns than ever before – all in a fraction of the time.

Branding templates, Template Technology

How to automate document creation and stay brand consistent

Every marketer knows brand consistency matters — yet 77% of companies still struggle with off-brand content (Lucidpress, 2021). That’s a staggering number, especially when we’re constantly told what it takes to keep a brand consistent.

So why does it keep happening? Often, it’s because the pressure to deliver fast across multiple channels leaves even the best brand teams overstretched.

The challenge: how to avoid being overwhelmed with brand assets

Marketing teams are the go-to source for branded materials – from sales decks and flyers to event collateral and internal documents. Add in multiple languages, endless file formats, and constant requests, and the workload quickly becomes unmanageable.

As the rise of AI generated content empowers anyone to create content, without smarter ways to manage and produce on-brand content, your brand and marketing teams risk becoming just another statistic in the flood of unstructured and off-brand assets.

The solution? Automated document creation — the fastest way to scale output without losing control.

Achieving consistency and efficiency through automated document creation

Document automation transforms your designs into intelligent, editable templates that anyone can use — without design skills. 

For marketers, this means:

  • Your brand stays on-message and visually aligned 365 days a year.
  • The right people can create the right materials, at the right time.
  • You’re no longer the bottleneck for every single request.

Turning designs into templates — the smarter way

Traditional design software like Adobe InDesign or Illustrator isn’t built for non‑designers. Even with a “template” function, specialist skills are still needed.

Templated content creation tools are different. They empower people without design skills to produce their own studio-quality materials, without going off-brand. 

Here’s how it works:

  1. Define your brand. Before you can create effective design templates, you need to lock down your identity, tone, and style.
  2. Convert designs into templates. Best-in-class content creation tools make it easy for you to create templates in your brand style.
  3. Balance flexibility with control. Use you template technology to lock in core brand elements while defining areas that users can adapt to suit their needs. This is key to ensuring quick and easy localization without putting your brand integrity at risk.
  4. Make templates easily accessible. Ensure all relevant team members know about your content creation tools and can access the design templates they need.
  5. Evolve over time. Continue updating templates as your brand grows or the market changes.

The payoff: brand consistency at scale

Brand control is tough. Even with clear guidelines, rogue content still slips through. Automated document creation changes all that. It’s a way of decentralizing of creative content marketing, giving teams autonomy over what they produce while safeguarding your brand’s core identity.

Equipping employees with smart design templates saves time, empowers non‑designers, and prevents any risk to your brand. With the right technology, users simply:

  • Log in
  • Select a template
  • Create their asset
  • That’s it!

Bottom line: document automation maintains consistency and unlocks creativity

Automating document creation isn’t just a productivity boost — it’s a brand safeguard. By making it easy for everyone to create on-brand materials, you’ll protect your identity, speed up delivery, and free your marketing team to focus on higher-value strategic work.

Does everyone create content that’s on‑brand, every time?

Find peace of mind with
better brand governance.

Does everyone create content that’s on‑brand, every time?

Find peace of mind with
better brand governance.

Find peace of mind with
better brand governance.

FAQs

What is automated document creation?

Automated document creation is the process of turning branded designs into intelligent, editable templates that anyone can use without design skills. It ensures all content remains on-brand while allowing teams to produce creative content marketing quickly and independently.

Why is document automation important for brand consistency?

With 77% of companies struggling to maintain brand consistency, document automation removes the risk of off-brand materials by locking in core brand elements. It empowers teams to create assets while safeguarding the brand’s identity across every channel.

How do marketers benefit from automated document creation?

Benefits of automated document creation include faster asset production, consistent brand messaging, reduced bottlenecks for the marketing team, and the ability to scale creative output without sacrificing quality or control.

Can automated document creation help global teams?

Yes. By allowing for controlled localization while keeping core elements locked in, document automation ensures global teams can adapt assets quickly without risking brand integrity.

Brand Activation Management

How to leave no stone unturned in your brand audit

Scratch beneath the surface of any global brand, and you will find that the logo really is only the tip of a vast, ever-deepening iceberg.

When a brand’s elements span online, offline and they have been around for several years, it can be difficult to get on top of all the assets and marketing collateral that has been created globally. Whether it’s Janet in accounts sending invoices on outdated letterheads, or a branch across the pond sending out marketing emails without the latest footer revision, there are many overlooked elements of brand consistency that can start to compromise your wider brand image when they’re not nipped in the bud sooner rather than later.

It can be overwhelming to think of the sheer volume of assets being created every day, particularly if you are a Brand Manager. 

We’ve put together a comprehensive checklist that will give your team a base to take stock of what they have, what’s missing and identify any assistance they may need to be brought in line with your brand. 

There is a lot to cover, but every brand needs to start somewhere. 

It doesn’t matter whether you tackle the necessities straight away or look at a staggered plan of attack. Keep your focus on those that are critical to the brand and the business.

Get each team to evaluate the pros and cons of all applications and align yourselves on what the priorities are. 

Let’s start right at the beginning… 

Strategy fundamentals 

Make strategy insights available globally

Does each of your teams have access to the marketing insight relevant to their locations and verticals? Workshop write-ups and reports, audits, audience segmentation and other areas of insight could prove invaluable to teams.

And though many of them are likely to have it somewhere, is it documented in a unified way? And is it easily accessible to be updated on an ongoing basis?

Ensure communication strategies are documented

This extends beyond just core marketing activity. Every layer of interaction with your brand will have some sort of strategy in place, whether or not it’s documented consistently will be another story altogether. There’s internal communications, employer brand marketing, customer engagement and sales strategies, content marketing, brand ambassadors and more. Even down to your sustainability and purpose strategies which may run alongside other core campaigns.

All these strategies need to be documented in an accessible folder for everyone to view, edit and read. Without this, employees will lose sight of your employer brand, internal communications, sales strategies and more. 

Building a bigger brand picture  

Do employees and customers understand your brand hierarchy? While internally this is of more importance, if you are part of a wider umbrella brand, it’s important this is recognised within your external branding (where required). Each team should understand the structure of the business and how the brand they represent and associated product sub-brands fit in.

This will give them greater clarity on the position of the brand globally and help them speak confidently should a client question it in the future. 

Know who you are as a brand 

If you asked an employee from each office to explain your brand’s mission statement, would they all be aligned? Likewise, ensuring your brand positioning (including competitor differentiation), values, and vision is consistently communicated to your target audience can’t be understated.

This is the very crux of building brand equity – the success of your brand in direct relation to the attitudes of your customers towards it. If this isn’t embedded into your teams, it’s highly unlikely the marketing that’s being produced is in line with what you want to communicate. 

Understand your brand voice 

It’s not just what you communicate, it’s how you communicate. While cultural nuance will dictate differences in key messaging and products/services, the top-line tone and voice style should mostly be reflective of the type of brand you are. Quirky, corporate, technical, friendly – languages are no barrier to helping this shine through. 

Visual identity fundamentals 

Back to basics 

Your visual language isn’t just the way you present your brand, products and service from a design point of view, but also the words and formatting you use to do so. If your offerings are supposed to be distinct then you may have wildly different product names, sub-brands, URLs and social handles, but if they all fit under one category or are part of the same product or service family, then having some kind of unification will help strengthen your brand further. 

Think about the formatting, but also the way these are presented visually through logos and icons. Is there any opportunity to make things more integrated? 

Creating extensive guidelines 

From photography, video, logos and iconography through to colour palettes, fonts and their usage, having strict guidelines in place for each marketing team across the globe should help restrict brand inconsistencies and errors. Ideally, you would have a centrally managed digital space for this (like with Papirfly’s ‘educate’ section of the portal), so teams always have access to the latest information, a single source of truth for their particular country or region.  

Likewise, the way that teams give briefs, deliver print or digital work, use certain elements in certain applications should all be part of a uniform set of processes. 

Brand experience fundamentals  

Every touchpoint a user or customer has with your brand will influence their perception and serve to either strengthen or shatter. Consider the header on their LinkedIn profile or the email footers they use at the end of a communication. A small, seemingly insignificant nod to your brand on the surface, but incredibly important for a positive, joined-up brand experience.

Are the letterheads that clients receive invoices on correct? Are all pitches and reports produced using the same templates? There’s a plethora of documentation to consider, and once you have the basic templates and elements down, it will be much easier to execute everything else.  

Digital and print application

Brands need a common thread between their digital and marketing assets, and ensuring visuals are well-thought-out and planned respective of their applications is paramount. The website is the cornerstone piece of collateral and both this and your brand guidelines should dictate the way your email templates, social media posts, videos and more should look. Likewise, translating digital-first design into a way that works for print is also vital. 

Wider employee brand adoption 

Outside of your marketing, there will be many other strands of the business that interact with and act as advocates for the brand. Whether this is an end-of-year report produced by the CFO, the scripts used by the sales team on email, social media and over the phone, right through to internal newsletters. There are many people that will have some sort of brand influence with both internal and external stakeholders. Ensure the message gets carried across correctly and in line with both your TOV and visual style guidelines.  

Company-wide environments 

Even if your office is one that clients and customers never visit, if you want your employees to buy into your brand you should make sure signage and interior design is reflective of the values you are trying to instil. From the imagery you use on your windows to the wrapping of company vehicles – if it’s part of your business, it needs to look the part. 

Digital Asset Management fundamentals 

Having a central repository of imagery, assets guidelines and more will enable your teams to keep up-to-date with the latest marketing materials and rules. Having a Digital Asset Management (DAM) system will keep all of your brand guidelines, campaign assets and more categorised and prioritised for each region. You can also specify who can make edits to what. They can then edit on-brand templates to create new digital and print assets without any design skills needed.    

Likewise, all photography, illustrations, brand guides and dedicated templates will only be visible to the teams they are relevant to.

Digital asset management archive with share and download options

Where to go next with your brand audit

Depending on your brand’s industry, budgets and demand for marketing materials, will ultimately depend on which areas of the above list you tackle first. To make the brand audit count, success with your target audience in any changes you make will be defined by how you showcase and educate your teams on your brand.

Embracing a brand portal will not only give teams the freedom to know what content to use or create based on your new, refreshed or rearticulated brand identity. As part of a Digital Asset Management solution, you will also gain essential brand governance to ensure brand consistency is guaranteed  – with many other key features to look out for, depending on your goals.

Employer Branding

The journey to becoming an employer of choice

We spend over a third of our lives working so it’s no wonder that when we go in search of a career, we want to make sure the company we work for is the right fit. Not just in terms of the career itself, but also what they stand for, the employer benefits, reputation, and work-life balance – amongst other considerations.

We have compiled the most common factors when deciding whether a brand is an employer of choice. 

Salary, compensation and benefits

While money isn’t everything to everyone, it is usually the first and most important consideration for most candidates. If the salary doesn’t meet or exceed the industry standard or the candidate’s personal expectations, they may deselect themselves without investigating any further. It’s important to stay competitive to attract the right people, but also remain realistic.

On top of salary, candidates are attracted to other financial incentives. This could be anything from discounts at particular retailers, right through to a structured bonus scheme or shadow shares. If your company isn’t able to offer a great candidate the salary they want, having a clear path to progression and a pay review in place after a set number of months could be enough to entice them on board – coupled with other areas that make you an employer of choice.

Creating a strong culture and working environment

The ‘culture’ of a company is often something that’s formed and solidified over time. It’s usually made up of the types of behaviours and values that are expected to be upheld by employees.

For example, a branding agency in London may have a more relaxed approach to work, encourage flexible hours, have regular extended lunches and frequent social events. They may promote an open, informal environment. A more corporate culture may be found at a financial firm, looking to keep hours fixed, only encourage social outings at set times of the year such as Christmas, and require all issues to be raised formally.    

These are very broad generalisations, but no matter what type of company and brand you are, expectations on culture are changing across the board. High-pressure, stressful and formal environments are having a largely negative impact on employer reputation.

Striking the right cultural balance isn’t just about this though – while the best talent does often want to have a sense of autonomy and agility in their everyday life, they also require a level of structure for their progression. The lighter, fluffier stuff is what attracts people in the first place; having a clear path to success is a benefit to retain employees.

Reputation, values and employer brand

No matter how great the perks are, there are very few people who would be willing to work for a company with an abysmal reputation. While word of mouth is powerful, you can’t always trust what you hear second-hand, so many candidates will either still continue with their interview to make an informed decision for themselves or explore what people are saying online.

Review sites such as Glassdoor or those shared on Indeed are a digital window into what current and ex-employees really think about an organisation. While these sites are monitored, some unfair depictions of a workplace may still make it through the net.

Having some bad reviews isn’t the be-all and end-all for candidates; they will understand that different people have different needs and each company will have varied employer attractiveness to different types of people. However, how a company reacts to these reviews will help them form their opinion further.

Becoming an employer of choice isn’t something that happens overnight. There are many learning curves to endure, and unfortunately, negative reviews come part and parcel of this.

What you should do is:

  • Respond calmly and constructively while keeping a cool head
  • Ensure points raised on bad reviews are recorded and discussed
  • Investigate any recurring themes and take the appropriate action
  • Accept that some people will hold negative opinions and only report the reviews that go against the site guidelines

Building a positive reputation that puts you on the path to becoming an employer of choice is achieved through having a strong employer brand. While many companies complete work piecemeal on their employer brand, others dedicate entire teams and departments to this incredibly important marketing strand.

Having a global presence is all very well and good, but for any growing company, talent is at the heart of everything. Attracting and retaining good people is critical to any brand’s ongoing success. Having a dedicated team creating localised campaigns to attract the right type of talent across the globe is an invaluable resource. 

Creating a positive candidate experience

While this will form part of your wider employer brand strategy, it’s important to give special consideration to the overall candidate experience – whether they are offered the job or not. Your company’s reputation is important and during the recruiting and onboarding stage is when first impressions will count and opinions will be formed.

Here are some things you can do to ensure a smooth candidate experience:

Communication leading up to the interview

Ensure you provide information to the individual on what to expect. While it’s important for them to show they can think on their feet, intentionally withholding information could jeopardise what would have been an otherwise successful interview. Being purposely ambiguous could cause unnecessary nerves and give them a bad first perception.

Perfecting the interview 

If the interview doesn’t take place virtually, it’s important to use a space that’s representative of the working environment. Offer the candidate a drink upon arrival, introduce yourself and any accompanying interviewers and, if the interview room is not yet ready, find a comfortable spot for them to wait in.

Post-interview, ensure you follow-up, even if they were unsuccessful. Not hearing from a company after the interview can leave a sour taste in the mouths of candidates and cause them to vent their frustrations online.

First day and welcome pack

There’s nothing worse than being ‘left to it’ on your first day. If the team is too busy to complete a comprehensive induction, make sure you assign the new recruit a ‘buddy’ to have lunch with and who can answer any questions throughout the day.

Many companies that have a strong employer brand ensure new recruits have some kind of branded welcome pack. This usually consists of a notebook and mug or similar. This helps to instil employee brand advocacy from day one. 

Learning and development for employees 

One-to-ones and development plans come in many different forms but, however you choose to progress your employees, it’s important they have access to consistent communication in regards to their development.

Staff can become complacent or unsettled if they feel they aren’t moving forward. Likewise, making tools available within your perk package can provide a much-needed boost. For example, you may install a physical book library, or allow a training budget each year.

Becoming an employer of choice in your industry

While you can’t always become the best employer of choice overnight, there are many strategies you can implement both right away and in the longer term to make great strides. Having an all-in-one brand management tool like the Papirfly Platform puts you in great stead for becoming an employer of choice. With access to a suite of creation tools for quick, on-brand marketing assets, your team can deliver on time, every time regardless of skill level. With a dedicated education section, your team has access to all the guidelines, documentation and assets they need to understand your employer brand and offering. Users can also manage campaigns with a range of tools and store and share assets within their dedicated DAM. Tailor access for files to countries, regions, subdivisions and sub-brands. Discover the power of a an all-in-one brand management platform and start your journey to becoming an employer of choice.

Brand Management

4 smart brand management tips for fast moving consumer goods

Managing multiple products and brands can be incredibly challenging – especially for the fast-moving consumer goods industry.

Sharing digital content seamlessly is not always easy. However, it’s very important when it comes to expressing your brand values to the world. This coherent marketing message helps to create a positive connection with your audience.  

Continue reading “4 smart brand management tips for fast moving consumer goods”

Managing multiple products and brands can be incredibly challenging – especially for the fast-moving consumer goods industry.

Sharing digital content seamlessly is not always easy. However, it’s very important when it comes to expressing your brand values to the world. This coherent marketing message helps to create a positive connection with your audience.  

Continue reading “4 smart brand management tips for fast moving consumer goods”

Managing multiple products and brands can be incredibly challenging – especially for the fast-moving consumer goods industry.

Sharing digital content seamlessly is not always easy. However, it’s very important when it comes to expressing your brand values to the world. This coherent marketing message helps to create a positive connection with your audience.  

Continue reading “4 smart brand management tips for fast moving consumer goods”

Brand Consistency

5 key goals for your corporate communications team

Your corporate communications team plays a critical role in shaping how the world sees your brand – yet their contributions are often misunderstood or undervalued.

In the last couple of decades, we’ve seen an explosion of choice in available marketing channels. Combine that with increasing competition and rising pressure to maintain strong, consistent brand equity across customers, employees and the general public, and the role of communicators has never been more important.

Think about the breadth of what your corporate communications function covers:

  • Maintaining and translating your brand across all audiences
  • Managing media relations – from press releases to interviews
  • Monitoring mentions across platforms and responding to misinformation
  • Promoting your corporate social responsibility (CSR) efforts
  • Shaping your online brand image across web and social
  • Managing crisis communications if serious issues emerge
  • Connecting internal teams to your brand and each other

That is a lot of responsibility placed on one department. It is no surprise the industry is valued in the billions – and that teams are growing to keep pace. But without clear, focused objectives, even the best communicators can lose focus or direction.

That’s why setting tangible, business-aligned goals is vital to helping your communications team drive brand equity. Below, we explore five core goals to guide their strategy, along with practical metrics to track progress and performance.

What does a corporate communications team do?

Your communications team defines how your brand is seen – both internally and externally. It’s about more than delivering updates or managing media. It’s about creating clarity, building customer loyalty and trust, and protecting reputation in a fast-changing world.

This function typically splits into two core responsibilities:

  • External communication focuses on messaging for customers, media, and the wider public. It’s the foundation of your brand reputation on local, national and global stages.
  • Internal communication centers on what’s shared inside your company. It’s about aligning leadership, employees and stakeholders through consistent updates and a unified brand experience.

It’s a high-stakes balancing act. As channels multiply and expectations rise, the ability to shape culture, reinforce values, and respond in real time has never been more important – or more challenging.

Yet Gartner reports that only 9% of today’s communication leaders believe they can shape company culture effectively. That’s a critical gap, especially in globally distributed teams.

Setting the right objectives is essential. It’s also critical to align them with business strategy and give your Director of Communications a seat at the executive table to ensure every message reflects your brand identity, vision, and long-term goals.

Here are some clear communication goals and metrics to help your team stay focused, impactful and aligned.

5 brand communication goals for corporate comms teams

1. Strengthen your brand equity

Your communications strategy should always have brand reputation at its core. Ensuring this goal is front and center helps embed it into every message and channel your team manages.

Metrics to track

  • Brand mentions on social media
  • Google Trends data linked to your brand
  • Number of press releases being picked up by external websites
  • Online reviews and public sentiment

2. Deepen employee engagement

Increasing employee engagement should be one of the key objectives of your internal communications team. Employees perform better when they feel a strong emotional connection to your organization and brand.

Metrics to track

  • Employee retention rates
  • Open and click-through rates on internal emails
  • Responses on employee surveys and feedback forms
  • Participation in training, company events, and team activities and after-work social activities

3. Encourage employee advocacy

Your people are your most powerful storytellers. A key goal for your corporate communications team should be to inspire employees to share company news, successes, and more. It’s one of the most effective ways to get people outside your organization to listen and respond.

Metrics to track

  • Brand mentions on social media
  • Posts featuring employees and company activities
  • Likes and shares on employee-led content

4. Increase traffic and leads for your company

Corporate communications should contribute to overall brand marketing performance. By aligning messages with strategic campaigns, your team can help attract the right attention and drive action.

Metrics to track

  • Website traffic numbers
  • Marketing- or sales-qualified leads generated
  • Growth of email database
  • Website analytics goals attributed to the corporate communications team

5. Accelerate crisis communication response

In a digital world, issues spread fast. Having a goal focused on improving the speed and clarity of crisis responses ensures your team can protect your brand image when it matters most.

Metrics to track

  • Time taken from incident to initial response
  • Public and media reaction to statements or press releases

How DAM software helps produce more consistent brand communications

These five goals offer a practical framework to help your corporate communications team focus their efforts and measure their impact. With a fast-evolving media landscape and growing global footprints, their role is only set to become more central to business success.

But objectives alone aren’t enough. To realize these goals, teams need the right infrastructure – tools that support clarity, consistency and speed at scale.

It starts with a Digital Asset Management software. By centralizing brand guidelines and assets, and allowing users to access them through a global brand portal, you’ll make it easy for everyone to visualize, understand, and follow your corporate brand.

Next you need effective content creation tools. The only way to achieve all five goals above is if your teams are empowered to create studio-quality content – without ever straying off brand. This is exactly what Papirfly’s templated content creation solution is designed for, ensuring every corporate communications message is on-point and on-brand.

Not sure what to look for in a DAM?

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Not sure what to look for in a DAM?

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Not sure what to look for in a DAM?

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FAQs

What does a corporate communications team do?

A corporate brand communication team manages how a brand is perceived both internally and externally. They handle media relations, brand messaging, crisis response, and internal updates. They also ensure brand consistency across all touchpoints.

Why is brand equity a key goal for corporate communications?

Strengthening brand equity builds brand recognition, customer loyalty and long-term brand value. By aligning communications with brand reputation goals, teams ensure every message contributes to a unified and credible brand identity.

How can internal communications improve employee engagement?

Effective internal comms help keep employees informed, aligned, and connected to the brand’s purpose. This boosts retention and morale – and ultimately drives performance.

How does employee advocacy impact corporate brand communication strategy?

When employees share brand messaging authentically, it expands the reach and credibility of your brand. As brand ambassadors, your team members help to amplify news, culture, and values with trusted voices.

What tools can corporate communications teams use to achieve their goals?

Corporate comms teams can use Digital Asset Management (DAM) systems and templated content creation tools to streamline communication workflows, ensure brand consistency, and enable rapid, on-brand responses – especially during crises.

Retail Marketing

How personalisation in retail transforms the customer experience

No matter how big a retailer grows, the way consumers think and behave should always shape the way they adapt their communications, stores and customer journeys. Consumers are overwhelmed with choice; buying decisions are becoming harder to make and shopping experiences are becoming ever-more sophisticated both in-store and online. Introducing marketing personalisation into the mix is something that was once considered complex and costly, but today personalisation isn’t just a benefit to consumers – it’s an expectation.

Furthermore, 49% say they have purchased a product that they did not plan to buy after receiving a personalised recommendation from a brand.

Think of each personalisation as an interaction, each one slowly building a relationship with the consumer. As more is learnt about the individual, their experience becomes heightened both online and offline. The brand becomes familiar, a trusted ‘face’ amongst the noise that always appears to have their best interests.

Soon familiarity turns into purchases, and as the post-purchase communication continues, this breeds loyalty. But how far exactly does personalisation need to go in order to achieve this? Where is the line drawn between meeting customer expectations and perhaps a step too far?  

Creating a custom retail experienceonline

When data is used responsibly – and for the benefit of the consumer – retailers can create a seamless, enjoyable shopping experience. Whether it’s building brand, making recommendations, or ‘handholding’ the customer through their purchasing journey, small yet significant touches can work wonders to make the user feel special, understood and encouraged to buy a product.

Collating information about an individual such as age, location and shopping habits can help you shape their experience. Many of these experiences are now the norm, and those who aren’t implementing them online are missing out on some great opportunities.

Here are our top 5 tips for personalising your customers’ online experience:

Personal greetings

Having a customer’s name present in your navigation not only makes them feel acknowledged, but assures them that their experience is going to be tailored to them.

Retargeting ads

Reduce abandoned purchases by giving your customers a second chance to see their desired products on other sites they visit.

Adding value through email

Send offers and products relevant to the individual, notify them when their favourite items are back in stock and send follow-up emails post-purchase to make sure they’re happy.

Use localisation

Amongst all the other data that can be collected about a user, one of the easiest to obtain is their location. Firstly, a user shouldn’t ever have to select which country they’re from – it’s simple enough to recognise and prevent them from having an additional step to reach the website. Secondly, being able to promote location-specific offers can be valuable. For example, if an area is affected by torrential weather, you might look to promote your wind-proof umbrellas on the homepage as opposed to sun cream.

Pick up where they left off

There’s nothing worse than making carefully curated selections, getting distracted and then coming back to an empty basket. Keeping products available to a user reduces the chances of them abandoning the purchase altogether.

Hyper-personalisation in retail

According to a Salesforce study, 51% of consumers expect that companies will anticipate their needs and make relevant suggestions before they even make contact. This is where hyper-personalisation will likely take centre stage, and consequently take personalisation in retail to the next level.

Hyper-personalisation uses insights from user behaviours and artificial intelligence to interpret real-time and historical data about an individual. Ads, emails, website content and in-store experiences can all be hyper-personalised with relevant content based on individual browsing history, location, CRM data and more.

It’s worth mentioning that, even though hyper-personalisation in retail can and will be incredibly effective, it’s not something that can be implemented overnight. Your organisation will need to have the right skills to hand, an effective way of centralising and managing data flow, and have plans in place for ongoing maintenance of these intricate marketing efforts.

The level of thought, planning and management is extensive, and though the results will justify the expense for many, it has left lots of industry experts asking is retail really ready for hyper-personalisation AI at all?

Creating a custom retail experienceinstore

Despite the cries of the tabloids, many retailers are managing to entice customers to their physical stores and bringing different levels of personalisation along with them. These opportunities may be viewed as restrictive compared to the digital world, but there are many ways to keep people engaged in-store. In some ways, the physical environment provides a much more effective space to convert. The customer is right there in the flesh and the marketing materials are supported by real salespeople.

Here are our 5 tips for in-store personalisation marketing:

Stores aren’t onesizefitsall

The more you understand your stores’ locations, the greater the opportunity to enrich the shopping experience. Too often, retailers try and fail to bulk send marketing promotion materials from their head office. Harnessing detailed data such as weather reports can ensure stores present relevant promotions. But when you have hundreds of stores in locations across the world, it’s a monumental task to stay on top of this.

What many big retailers are choosing to do is put the power back into the hands of individual stores with brand activation software, which provides pre-defined on-brand templates for digital signage, printed materials and POS, so that stores can react accordingly to topical and local events. 

Regularly review display effectiveness

Encourage managers and employees to walk in the shoes of customers – give them scenarios they can re-enact to test whether signage and wayfinding are sufficient. Introduce customer surveys to see whether they noticed certain products or promotions as they navigated the store and incentivise them with offers or prize draws.

Additionally, you could assess product placement by A/B testing your displays. For example, if you keep your merchandising blueprints on record, by changing it over time you can monitor how many products were purchased based on each display over a certain period and analyse why you think this could be. These are just a few ways you can help to validate your store layouts and campaigns.

Entice customers with mobile offers

Technology makes it fairly straightforward to send personalised offers or information when a customer enters your store. If they have your brand’s app installed, are connected to the store’s WiFi or they are on your SMS geofencing list, you can instantly know when they are near or in the area. How much data you hold about the individual will dictate whether you can send them a generic offer or a more personalised recommendation.

Connect offline activity to online

There are lots of different ways to introduce multichannel marketing to your customers, and two effective ways of getting physical visitors into the funnel is by introducing email-based receipts and electronic loyalty/points cards. The virtual receipts enter customers into an ‘opt-in’ email marketing funnel, while a loyalty card allows you to learn about their buying habits to further tailor your promotions.

Bring online in-store

Utilise collective data about your online audiences to adapt in-store promotions. For example, if a specific trend is selling well online in Edinburgh, it could be worth exploring this further in-store.

Importance of personalisation in retail marketing

Either bringing personalisation into your existent marketing and customer journey or elevating what you already have will only serve to help you connect even further with your audience. The perception of a retailer can switch in an instant, from a negative encounter with a sales assistant through to a discount code being invalid, every element of a retail experience – online and in-store – will shape the way people feel about your brand and your products, and ultimately whether they go on to buy them.

Brick-and-mortar retailers need to do the best they can to ensure that they can be both proactive and reactive in their in-store marketing. As previously mentioned, personalisation in retail is no longer a point of differentiation, but an expectation. And as technology becomes more sophisticated, so will the consumer.

The key to success is insight, and having the tools in place to effectively act on this insight. Brand Activation Software makes it possible for businesses to create pre-defined templates that can be tailored by employees with specific messaging, imagery and more. These marketing materials include everything from website banners, digital in-store signage, email templates, social media assets – the list goes on. Tools such as this one make the seemingly impossible task of personalisation in retail not only achievable, but simple.

Corporate communications, Employer Branding

12 corporate communication metrics you should be tracking

There is a significant amount of value in your communications – but how do you determine how much?

Identifying the key corporate communication metrics that an organisation should be judged against has been an ongoing challenge across the marketing industry. During a PRWeek Breakfast Briefing in late 2018, Allison Spray, Head of Data and Insight at Hill & Knowlton Strategies, explained the situation quite clearly:

“I’ve worked across a lot of different (marketing) disciplines, particularly on the media-buying side, and when I look at how drastically they’ve moved in the past ten years compared to us, that’s when the gulf really becomes apparent”

While she was specifically referring to PR, this is arguably a constant across all forms of corporate communications. This is how your organisation communicates with its various audiences both internally and externally, from your employees and stakeholders to customers and the general public.

The days of evaluating the effectiveness of different communication systems on column inches and Advertising Value Equivalent (AVE) no longer apply. But, it is still highly important that you are using meaningful corporate communications metrics to track its usefulness to your brand.

Why is knowing your communication metrics important?

But what is less emphasised is the importance of tracking how effectively it is fulfilling those goals, or how substantial the cost of poor communications can truly be. A survey of 400 multinational corporations in the US and the UK revealed that communication barriers cost an average of $64.2m in lost productivity.

Unquestionably, that is money that can be put to better use, as well as an illustration of the hours wasted by employees as a result of ineffective communications. In fact, according to research by Mitel, ineffective communication amounts to 1 DAY of working time lost per week. Their report also revealed that:


In addition, a survey by Hollinger Scott revealed that 41% of teams don’t have any means to track their corporate communications in relation to user activity and how much content is being seen and interacted with.

Just having a corporate communications strategy in place is not enough – measuring the effectiveness of communications is essential to ensure that this monumental part of your day-to-day life is functioning as efficiently as possible.

Why is measuring communications such a challenge?

While the ability to measure effective communication is crucial, that doesn’t mean that a settled way to track these metrics has been fixed in place. The Barcelona Principles have attempted to offer a benchmark for measuring communications, but it is not comprehensive.

That is largely because the aims of communications aren’t exactly definitive – it is all about brand perception. And while communications metrics like email opens, event sign-ups and the columns you receive in an industry magazine can indicate your strategy is delivering results, it is difficult to be certain.

This has led some to argue the necessity of tracking internal communication metrics in particular, as this is above all a role designed to drive behaviors to fulfill business outcomes. That can be difficult to quantify through typical marketing KPIs.

Other potential barriers facing teams struggling to track their corporate communications metrics include:

  • Not having access to the right tools to measure relevant data
  • Fear that bad metrics will put communicators’ job security at risk, even if these numbers aren’t directly caused by their actions
  • Lack of time/resources – communicators cover so much ground that tracking results can feel like another burden on an already stressful job

But what corporate communications metrics and KPIs will signify if you’re reaching your targets or falling below expectations? As noted earlier, this is still a question which is yet to have a fixed answer.

Fundamentally, how you choose to measure effective communication within your organisation will depend on your specific business objectives. An effective approach to judging the quality of your communications is to place them in the context of what your business and its partners are looking for and judge against those, using these to identify any issues and barriers to these aims.

This places the measuring of communications at the doorstep of your senior leadership team – when both key executives and your communications team are in-sync in terms of what they intend to accomplish, it makes the job of tracking metrics far more straightforward. 

It could be that your company wants to foster a stronger sense of brand identity within your workforce? Or that there’s less dependence on email with a stronger emphasis on your intranet or social networking tools? It will depend on what you are seeking from your communications efforts.

However, we can safely say that in order to effectively assess these, there is a mix of quantitative and qualitative corporate communication metrics you should incorporate into your analyses.

Essential key performance indicators for corporate communications 

  •  Employee awareness and feedback 
  • Open, read and click rates
  • Page visits and logins
  • Peak times of staff intranet use
  • Corporate video views
  • Mobile usage levels
  • Platform adoption rates
  • Employee advocacy 
  • Employee turnover
  • Event and benefit sign-ups
  • Media outreach and digital trends
  • Speed and effectiveness of crisis communications

1. Employee awareness and feedback

Did you know that 74% of employees feel they miss out on company news and information? Establishing how aware your teams are to the communications processes you have in place or how knowledgeable they are of the content you’re putting out there is a critical internal communication metric to track.

Establish a benchmark and then survey and talk to your employees to gain a consensus on whether they’re receiving the communications you are sending out, and if not, why? By measuring awareness and interest, you get an understanding of where your communications might be lacking.

2. Open, read and click rates

Plus, incorporate elements like event sign-ups and other links onto your communications to help determine if employees are actively engaging with them. While they might open an email, this will allow you to track if people are following the actions you’ve suggested and truly engaging with your content.

While on their own these do not paint a complete picture of the effectiveness of your approach to communications, the open, read and click rates of your emails and other messages will illustrate if people are paying attention to what you have to say. With the average read-rate of company-wide emails sitting at around 37%, this will provide an indicator of the success of your internal communications.

3. Page visits and logins

Similar to email opens, reads and clicks, used as standalone corporate communications metrics visits to a company-wide intranet can only tell you so much. But tracking unique page views, how often employees log in to the platform, how long they stay on there, and so on, provides an indication of how valuable your staff view these and if a change of approach is required. Remember – only 13% of employees strongly agree that their company communicates effectively with them

4. Peak times of staff intranet times

Alongside how often your employees are logging into and engaging with your intranet or shared company platform, it can also be valuable to identify the peak times they are using it. Knowing the times of highest traffic will indicate when’s the right time to schedule company announcements or news updates in the hope of getting the greatest engagement.

Across all forms of marketing, timing is essential – to attract the largest possible audience to your internal communications, it benefits you to release them when they’re most active on your platforms.

5. Corporate video views

Another quantitative measure. If you have one or several corporate videos on your site or as part of your communications, following their play-rate and view counts will inform you as to whether they are resonating with and appealing to your audiences. Gathering this and other data at regular intervals (weekly, monthly, quarterly, etc.) will allow you to spot any trends and react to these in a timely fashion to protect your ROI.

6. Mobile usage levels

As well as how often employees and customers are engaging with your communications content, it’s important to determine where they’re coming from. With Brits spending in excess of two-and-a-half hours every day on their smartphones, knowing if they’re following this trend when engaging with your materials will highlight whether a mobile-first approach will appeal to your audiences more than focusing on an alternate avenue.

7. Platform adoption rates

If you’ve recently introduced a new social app for your employees, how many have downloaded it? Consider this if you’ve also introduced an employee recognition programme – how many people have actually signed up? Checking the adoption rates of these platforms designed to improve productivity and the effectiveness of communications will give an indication as to whether they’re actually providing a return, and also how well your communications are received overall.

It might mean that an alternative approach is required, or that the processes involved in setting up this platform are too complex or time-consuming for employees to get involved with. Again, it’s about identifying any issues early and reacting to them appropriately.

8. Employee advocacy

The power of transforming your employees into impassioned brand advocates cannot be overstated – it is a natural, sociable way to connect audiences to your company’s identity. Tracking how often your content is being shared, liked, and spread out by your team members is a powerful demonstrator of how connected they feel to your brand, as well as how familiar they are with your various communication platforms.

Identifying any issues with these corporate communication metrics will inform where, when and how you post content going forward, and hopefully lead to you utilising this powerful resource to its fullest.

9. Employee turnover

People who maintain a strong bond with their place of work are unlikely to want to leave it. And, judging how one of the primary reasons employees depart is due to a poor relationship with their manager, it stands to reason that your employee turnover numbers will be a useful communication KPI. The more turnover you endure, the less likely your staff are engaged with your company-wide communications.

 When employees feel informed and understand what is going on in their company, they feel a deeper level of respect and trust towards it. This leads to better productivity, efficiency and achievement. If your communications are not as effective as they could be, you stand to miss out on those benefits.

10. Event and benefit sign-ups

If your company has a benefits programme or regularly holds workplace events, tracking how many of your team has signed up to these, and how quickly they do so, will provide insight into how effective your communications are. If the benefit is useful and doesn’t require a great deal of employee effort to get involved with, if enrolments are still low, this corporate communications metric can illustrate your current approach isn’t reaching people, or engaging them properly.

11. Media outreach and digital trends

Both the number of press releases and other external communications your company is sending out and the response to them can be a strong indicator of how effective they are. If they are getting into well-respected publications and websites with high domain authority, you will gain a clearer sense of how strong your content is on these platforms.

Furthermore, whether it’s the trending hashtags page on Twitter or you’re featured on Google Trends, that is another (if not, aspirational) way to determine if your communications are having the desired impact.

12. Speed of crisis communications

Finally, often the effective measure of your communications team is how quickly they can respond and handle difficult situations. Crisis communications form a central component of your overall communications strategy, and so it’s crucial you are tracking how quickly this content is reaching your audiences, and if their response to this is as you’d hope for.

Staying on top of your corporate communications metrics

This is just an indication of some of the communication KPIs that you should refer to when you are judging how the value of your communications to your organisation. The all-encompassing nature of these messages and their relationships with your various audiences, both within and outside your company, places a high priority on whether these are working as effectively and efficiently as possible.

The bottom line is that the quality of your corporate comms directly affects your bottom line. The question is, can you afford to NOT be tracking the impact your corporate communications strategy is having? Hopefully, these 9 examples will help to point you in the right direction when figuring out how solid your approach is.