Branding, Branding processes

What part does the brand play in your company?

You probably heard the expression “The world would be a boring place if we were all the same”. Comparing this to a brand’s role might give you a better understanding of the functions a brand has in a company and how much branding actually matters.

Because if all brands in one specific market were 100% identical, wouldn’t consumer choices become more or less irrelevant?

Eye opener? Maybe so, but it establishes cause for why many believe a brand is more or less everything in a company. This is what sets the most successful brands apart from the crowd – they have anchored the brand in all parts of their business – with all employees, in their vision, in how they meet the consumers, their visual expressions and in all forms of communication.

Continue reading “What part does the brand play in your company?”

You probably heard the expression “The world would be a boring place if we were all the same”. Comparing this to a brand’s role might give you a better understanding of the functions a brand has in a company and how much branding actually matters.

Because if all brands in one specific market were 100% identical, wouldn’t consumer choices become more or less irrelevant?

Eye opener? Maybe so, but it establishes cause for why many believe a brand is more or less everything in a company. This is what sets the most successful brands apart from the crowd – they have anchored the brand in all parts of their business – with all employees, in their vision, in how they meet the consumers, their visual expressions and in all forms of communication.

Continue reading “What part does the brand play in your company?”

You probably heard the expression “The world would be a boring place if we were all the same”. Comparing this to a brand’s role might give you a better understanding of the functions a brand has in a company and how much branding actually matters.

Because if all brands in one specific market were 100% identical, wouldn’t consumer choices become more or less irrelevant?

Eye opener? Maybe so, but it establishes cause for why many believe a brand is more or less everything in a company. This is what sets the most successful brands apart from the crowd – they have anchored the brand in all parts of their business – with all employees, in their vision, in how they meet the consumers, their visual expressions and in all forms of communication.

Continue reading “What part does the brand play in your company?”

Brand management, Branding processes

What you need to establish proper branding processes

When you are cooking and you want to make it perfect, you need a recipe. After all, an excellent dish is not complete without the right ingredients, and you can’t skip a few of the steps in the process.

This is also how it is with proper branding. If you leave a few components out or take short cuts in the process, you will be left with an indigestible brand.

So, what do you need to establish proper branding processes?

Include the people in your branding processes

Many great speakers have spoken relentlessly about the people and the difference they make. And with good reason. The people do make a significant difference, and therefore it is essential that you have them on your side.

Continue reading “What you need to establish proper branding processes”

When you are cooking and you want to make it perfect, you need a recipe. After all, an excellent dish is not complete without the right ingredients, and you can’t skip a few of the steps in the process.

This is also how it is with proper branding. If you leave a few components out or take short cuts in the process, you will be left with an indigestible brand.

So, what do you need to establish proper branding processes?

Include the people in your branding processes

Many great speakers have spoken relentlessly about the people and the difference they make. And with good reason. The people do make a significant difference, and therefore it is essential that you have them on your side.

Continue reading “What you need to establish proper branding processes”

When you are cooking and you want to make it perfect, you need a recipe. After all, an excellent dish is not complete without the right ingredients, and you can’t skip a few of the steps in the process.

This is also how it is with proper branding. If you leave a few components out or take short cuts in the process, you will be left with an indigestible brand.

So, what do you need to establish proper branding processes?

Include the people in your branding processes

Many great speakers have spoken relentlessly about the people and the difference they make. And with good reason. The people do make a significant difference, and therefore it is essential that you have them on your side.

Continue reading “What you need to establish proper branding processes”

Branding, Rebranding

Rebranding strategy?

Are you about to give your brand a facelift? Then don’t leave anything to chance, for starters, make sure you lay a solid and thorough strategy. A rebranding is not only comprehensive, but it also comes with a risk: It can damage your brand – if you don’t do it right.

A good example is when Uber changed their logo and it resulted in as much as 44% who didn’t recognize the company behind the new logo. Additionally, 64% preferred the old logo instead. In other words, change is not always for the better. If you are going to make changes, you must secure a solid strategy to back up your decision.

Who is your target audience? 

At the end of the day, your brand and its position is established in the market by the consumers. There are expectations to fulfill and it is essential that you understand these expectations throughout your rebranding process. The new brand needs to create perceptions that are newer and better for the same audience who have already chosen your current brand as the preferred one.

Who are you?

As part of the new strategy, look to the existing brand through a different pair of eyes. How have you previously communicated your brand? Study your vision, and what’s your mission? What associations do you want your market and audience to associate with your brand?

Remember the example in the introduction with Uber. It is crucial that you make it clear who you are and ensure that this reflects the entire brand chain. This is also where brand consistency comes in. Studies show that consumers need to be exposed between five and seven times before they remember a brand. Now communication becomes especially important and if not done right, it can be expensive.

Shape your brand identity

When you know who you are communicating with and how you need to communicate, you can start working on the more visual elements of your strategy.

In short, this is more or less all elements that communicate your brand: Logo, colors, typeface, slogan, and elements such as promotional items, business cards, and similar material.

Keep in mind, there is a reason why we call the things connected to your brand identity “elements”. It’s not the brand itself, but the visual extension of your brand.

The brand identity becomes the most important element that communicates your brand and empowers how the market perceives the actual brand. To highlight an example that explains the impact of brand identity and how easily it can be placed in consumers’ mind: If we ask you what color the McDonalds logo has, you probably didn’t hesitate long before the color yellow came to mind?

Stay loyal to your brand guidelines

McDonalds is a good example of the importance of clear and well-defined brand guidelines that everyone follows. If McDonalds was randomly using different logo colors or constantly changing the shape of the well-known arch, yellow would probably not come to mind as quickly as it did in the previous paragraph.

A rebranding is extensive and when you are responsible for the brand identity you also need to make sure it is used correctly. It is particularly important that the guidelines for your new brand are respected and followed to avoid communication chaos by using old and new communication interchangeably.

This is what your guidelines should incorporate

To ensure zero unclarities, make sure your guidelines include:

  • Logo – Updated logo, in different formats, needs to be available, including “how to use” guidelines.
  • Colors – Color swatches and clear guidelines on how to use the colors in visual communication need to be addressed.
  • Typography – Let there be no doubt on what font(s) are allowed and how to use them.
  • Visual elements – The use of icons or other graphical elements such as patterns must be explained and available.
  • Social media rules – What expectations do you have for sharing and publishing company-related posts?
  • Code library – Digital platforms demand their own set of guidelines for buttons, fonts, colours and more, make sure to have it in place.

Create an execution roadmap

A huge part of the strategy is the actual execution. Let’s draw a metaphor. One of the most popular Track and Field (Athletics) practices is the 100 meters sprint. The runners are well-prepared before the race and they understand 100% what will happen when the opening shot fires. They have a plan for how to get to the finished line, hopefully first.

With this image fresh in mind, imagine your brand preparing to complete a 100-meter sprint. Without solid preparations and understanding of what to do when the race starts and a complete lack of understanding and plan on how to cross the finish line, your race will consist of runners left at the starting line, others are running in different directions and are most likely crashing into each other. With a little bit of luck maybe a couple of runners manages to cross the finish line at the end. But the journey to get there was chaotic.

If you initiate a rebranding process without any execution plan, this is a realistic scenario. Make sure everyone in your company knows your plan and safeguard a smooth journey towards the finish line as soon as the race starts.

When live – analyze your performance

Remember that a rebranding strategy is not over when you go live. One element that enables athletes to constantly improve their time and achievements is their continuous analysis of their achieved accomplishments. This is also what you must do after launching your new brand. The lesson and insight you gain from the launch can help you in your daily communication or prior to the next launch or rebranding.

Bear in mind, patience is key. Building a brand does not happen overnight, it requires time. Make sure you organize your time well and correct it from the very beginning. If you fumble and run in different directions, your goals for brand consistency vanishes. Brand awareness is non-existing, and your rebranding fails.

Retail Marketing

Embracing the age of agile retail marketing

The events that occurred in 2020 catapulted retailers into a number of unprecedented situations, ones that have forced them to reconsider several elements of their business, fulfilment and marketing strategies. 

Now that 2021 is well underway, we have assessed the long-term impact that these events have had and will continue to have long into the future. 

How has the pandemic shaped retail?

Retailers, amongst many other industries, have seen monumental changes take place both month-to-month and day by day. Whereas sectors such as hospitality have been forced to close, consumers’ attitudes towards them remain relatively unchanged – they are simply limited in how they can interact with restaurants, bars and hotels.

Retail shopping, however, remains essential in many cases. Retailers have not only had to deal with the closures, but also different attitudes that vary from age group to age group and sub-industry to sub-industry. Other forms of shopping such as DIY and crafts – while not life-altering – have in some ways been critical for keeping people busy and mentally positive.

The challenges facing retail are shifting in real-time, and agility is key in being able to deliver. The need to be agile is no longer just a smart move, it’s a business-critical move. Those who didn’t take the right steps, and fast, have likely already lost out on market share. 

Although large online-only retailers such as Amazon have been positively affected by the pandemic (financially), they have still had to assess the way they deliver their operations day-to-day in order to cope with increased demand. 

Those who have felt the effects the most have been those with an imbalanced ratio of physical stores to their online presence. Clothing retailer Primark, for example, currently has no plans to go online, as it would leave their already thin profit margins even lower. For some businesses such as these, full digitisation isn’t possible. 

But Primark is ensuring that it keeps future shoppers engaged on social media, teasing them with product launches and creating a buzz around particular items through influencers. They may be closed on the high street, but they’re very much active on social media – creating demand and continuing to build relationships so that when doors are safe to open once more, they can make up for lost time. 

Conversely, struggling retailer Debenhams has been bought out by online clothing giant Boohoo, but rather remarkably, they don’t plan on keeping any stores open. This essentially means that the £55m purchase value was placed on the brands and website alone, with no bricks and mortar included. While we will see this iconic department store turn into a fully online operation, it’s very unlikely that the department store format in general will become obsolete – particularly as it’s one of the more interactive shopping experiences. 

Will things ever go back to normal?

Mass vaccination should help speed up the physical store recovery, but never to the (already declining) rate it was at. 

That said, despite some stores having to take drastic action to adapt and have a chance at competing, others who continue to improve the physical customer experience, and combine it seamlessly with digital, will continue to have a place in the real world. Online deliveries may tick the convenience box, but nothing can take away the satisfaction of hand-making your selections, trying on clothes and enhanced in-store experiences.

Shopping is a social habit. With the freedom of physical browsing highly restricted, when the situation starts to ease, consumers will soon want to return to the high streets when it is safe to do so.

Likewise, another shift we expect to see is that consumers will have more confidence in buying apparel for going out and vacations away. This is one niche retail area that greatly suffered during the pandemic. Not being able to try on these items physically sees online retailers bombarded with returns, and sometimes consumers can get tired of ill-fitting clothing and the effort it takes to make a return.

Stores such as ASOS have tried to combat this by using the buyer’s shopping and return habits to build up a size profile, and subsequently generate a recommended size for each item.

Why agile retail marketing is needed

The polarisation of demand, beyond that of what’s expected during typical seasonality, means there’s a greater need for agility in all processes, including the delivery of marketing materials. Teams have become accustomed to unpredictability, but many are still missing 3 key abilities:

#1 To adapt marketing in real-time in response to changing circumstances

#2 Bring in-store and online collateral in-house to go to market quicker

#3 Integrate PIM and ERP updates with marketing software 

BAM by Papirfly™ is putting all the power into the hands of retailers and retail marketers. Allowing internal employees to quickly and easily create whatever digital or print collateral they need, within a centralised portal. No upskilling necessary, and it can be done from anywhere in the world. 

All sizes can be pre-defined to make any asset configurable for any physical store. Likewise, videos, social media posts and more can all utilise real-time product data, such as prices, availability and more – meaning consumers are never left misinformed or disappointed. 

With so much uncertainty, preparation is key, but also difficult. BAM by Papirfly™ makes preparation possible. If a campaign strategy has to change at the drop of a hat, all materials can be updated without a fuss.  

While many retail brands have shied away from innovation, those who invest in solutions such as BAM will not only get to market quicker – their quick creation capabilities will allow them to get ahead of competitors lagging behind.

The consumer mindset shift

The need to be agile is ultimately dictated by the way that consumers behaved and continue to behave during the pandemic. Here we’ve outlined some key mindset shifts that are affecting retailers and retail marketers alike… 

Time is the new currency for consumers. Whether it’s delivery waiting times, customer service response times or how quickly they can find what they want, the bar has been set incredibly high for the digital world. When consumers get back to the physical store environment, the pressure is on to bring this level of promptness.

Physical stores may need to explore a more automated checkout experience, digital notifications that share offers, recommendations the consumer may like and consider how store layout could be simplified. 

Facebook, Instagram and Pinterest catalogues are making it easier than ever for consumers to buy directly through social media. With the average person spending 144 minutes a day on social media platforms, it’s a good place to get their undivided attention. While confidence in social buying is still in its infancy, it’s likely to increase amongst bigger brands. 

It’s in the best interest of retailers for consumers to pick up their orders in-store, or to make the purchase there in the first place. This allows upselling and additional purchases to take place.

But the reality is, while in-store pickup experiences can be enhanced and incentivised, as long as retailers continue to offer delivery, for many it will remain the more desirable option.

What you can use the delivery experience to do is to promote in-store events, provide coupons that can only be used in-store, or promote in-store exclusive collections.

When the online purchase journey is so seamless, what will motivate an individual to step foot in a store? Being made to feel special, enhanced surroundings and bringing digital into the physical world. 

Whether it’s introducing a coffee store, taking visual merchandising to the next level, or upgrading to digital signage that can interact with consumers’ technology, there are endless ways to engage the consumer – budget will of course dictate the lengths you go to.

How retailers can respond to changing demands

They say that necessity is the mother of invention. While Papirfly has always seen in-house production as a need, understandably, last year saw many retailers go into ‘austerity mode’, which left them not investing in innovation. All eyes have been on crossing the finish line, with little focus on a longer-term model and marathon ahead. 

However, this year retailers are starting to accept that the moves they make won’t bring back old buying habits, but that they will have to continue to be reactive as they are led by the developing situation. Of course, being agile is key, but retailers and retail marketers need a more sustainable way to stay reactive, consistently.  

BAM by Papirfly™ is a centralised tool that gives users the ability to create digital and print materials in a matter of minutes. Professionally crafted videos, social assets, emails and so much more. 

But more than this, it helps retailers bring digital and in-store experiences together. Online campaigns can be quickly adapted for in-store signage, either sent to print to the exact specifications needed or updated onto digital signage. Our seamless PIM and ERP integration means that everything that’s produced always contains accurate information. 

So whether you’re sending some love through your direct mail delivery, creating regional/country-specific in-store collateral, or putting together a standout social campaign, there really is only one tool for the job. Not only can you create – you can store and share, provide brand education materials and centrally manage campaigns from one place, wherever you are in the world.

Agile retail marketing: frequently asked questions 

Retail is an ever-changing environment, one where those who adapt and evolve with the times thrive while others fall by the wayside.

Continue reading “Embracing the age of agile retail marketing”

The events that occurred in 2020 catapulted retailers into a number of unprecedented situations, ones that have forced them to reconsider several elements of their business, fulfilment and marketing strategies. 

Now that 2021 is well underway, we have assessed the long-term impact that these events have had and will continue to have long into the future. 

How has the pandemic shaped retail?

Retailers, amongst many other industries, have seen monumental changes take place both month-to-month and day by day. Whereas sectors such as hospitality have been forced to close, consumers’ attitudes towards them remain relatively unchanged – they are simply limited in how they can interact with restaurants, bars and hotels.

Retail shopping, however, remains essential in many cases. Retailers have not only had to deal with the closures, but also different attitudes that vary from age group to age group and sub-industry to sub-industry. Other forms of shopping such as DIY and crafts – while not life-altering – have in some ways been critical for keeping people busy and mentally positive.

The challenges facing retail are shifting in real-time, and agility is key in being able to deliver. The need to be agile is no longer just a smart move, it’s a business-critical move. Those who didn’t take the right steps, and fast, have likely already lost out on market share. 

Although large online-only retailers such as Amazon have been positively affected by the pandemic (financially), they have still had to assess the way they deliver their operations day-to-day in order to cope with increased demand. 

Those who have felt the effects the most have been those with an imbalanced ratio of physical stores to their online presence. Clothing retailer Primark, for example, currently has no plans to go online, as it would leave their already thin profit margins even lower. For some businesses such as these, full digitisation isn’t possible. 

But Primark is ensuring that it keeps future shoppers engaged on social media, teasing them with product launches and creating a buzz around particular items through influencers. They may be closed on the high street, but they’re very much active on social media – creating demand and continuing to build relationships so that when doors are safe to open once more, they can make up for lost time. 

Conversely, struggling retailer Debenhams has been bought out by online clothing giant Boohoo, but rather remarkably, they don’t plan on keeping any stores open. This essentially means that the £55m purchase value was placed on the brands and website alone, with no bricks and mortar included. While we will see this iconic department store turn into a fully online operation, it’s very unlikely that the department store format in general will become obsolete – particularly as it’s one of the more interactive shopping experiences. 

Will things ever go back to normal?

Mass vaccination should help speed up the physical store recovery, but never to the (already declining) rate it was at. 

That said, despite some stores having to take drastic action to adapt and have a chance at competing, others who continue to improve the physical customer experience, and combine it seamlessly with digital, will continue to have a place in the real world. Online deliveries may tick the convenience box, but nothing can take away the satisfaction of hand-making your selections, trying on clothes and enhanced in-store experiences.

Shopping is a social habit. With the freedom of physical browsing highly restricted, when the situation starts to ease, consumers will soon want to return to the high streets when it is safe to do so.

Likewise, another shift we expect to see is that consumers will have more confidence in buying apparel for going out and vacations away. This is one niche retail area that greatly suffered during the pandemic. Not being able to try on these items physically sees online retailers bombarded with returns, and sometimes consumers can get tired of ill-fitting clothing and the effort it takes to make a return.

Stores such as ASOS have tried to combat this by using the buyer’s shopping and return habits to build up a size profile, and subsequently generate a recommended size for each item.

Why agile retail marketing is needed

The polarisation of demand, beyond that of what’s expected during typical seasonality, means there’s a greater need for agility in all processes, including the delivery of marketing materials. Teams have become accustomed to unpredictability, but many are still missing 3 key abilities:

#1 To adapt marketing in real-time in response to changing circumstances

#2 Bring in-store and online collateral in-house to go to market quicker

#3 Integrate PIM and ERP updates with marketing software 

BAM by Papirfly™ is putting all the power into the hands of retailers and retail marketers. Allowing internal employees to quickly and easily create whatever digital or print collateral they need, within a centralised portal. No upskilling necessary, and it can be done from anywhere in the world. 

All sizes can be pre-defined to make any asset configurable for any physical store. Likewise, videos, social media posts and more can all utilise real-time product data, such as prices, availability and more – meaning consumers are never left misinformed or disappointed. 

With so much uncertainty, preparation is key, but also difficult. BAM by Papirfly™ makes preparation possible. If a campaign strategy has to change at the drop of a hat, all materials can be updated without a fuss.  

While many retail brands have shied away from innovation, those who invest in solutions such as BAM will not only get to market quicker – their quick creation capabilities will allow them to get ahead of competitors lagging behind.

The consumer mindset shift

The need to be agile is ultimately dictated by the way that consumers behaved and continue to behave during the pandemic. Here we’ve outlined some key mindset shifts that are affecting retailers and retail marketers alike… 

Time is the new currency for consumers. Whether it’s delivery waiting times, customer service response times or how quickly they can find what they want, the bar has been set incredibly high for the digital world. When consumers get back to the physical store environment, the pressure is on to bring this level of promptness.

Physical stores may need to explore a more automated checkout experience, digital notifications that share offers, recommendations the consumer may like and consider how store layout could be simplified. 

Facebook, Instagram and Pinterest catalogues are making it easier than ever for consumers to buy directly through social media. With the average person spending 144 minutes a day on social media platforms, it’s a good place to get their undivided attention. While confidence in social buying is still in its infancy, it’s likely to increase amongst bigger brands. 

It’s in the best interest of retailers for consumers to pick up their orders in-store, or to make the purchase there in the first place. This allows upselling and additional purchases to take place.

But the reality is, while in-store pickup experiences can be enhanced and incentivised, as long as retailers continue to offer delivery, for many it will remain the more desirable option.

What you can use the delivery experience to do is to promote in-store events, provide coupons that can only be used in-store, or promote in-store exclusive collections.

When the online purchase journey is so seamless, what will motivate an individual to step foot in a store? Being made to feel special, enhanced surroundings and bringing digital into the physical world. 

Whether it’s introducing a coffee store, taking visual merchandising to the next level, or upgrading to digital signage that can interact with consumers’ technology, there are endless ways to engage the consumer – budget will of course dictate the lengths you go to.

How retailers can respond to changing demands

They say that necessity is the mother of invention. While Papirfly has always seen in-house production as a need, understandably, last year saw many retailers go into ‘austerity mode’, which left them not investing in innovation. All eyes have been on crossing the finish line, with little focus on a longer-term model and marathon ahead. 

However, this year retailers are starting to accept that the moves they make won’t bring back old buying habits, but that they will have to continue to be reactive as they are led by the developing situation. Of course, being agile is key, but retailers and retail marketers need a more sustainable way to stay reactive, consistently.  

BAM by Papirfly™ is a centralised tool that gives users the ability to create digital and print materials in a matter of minutes. Professionally crafted videos, social assets, emails and so much more. 

But more than this, it helps retailers bring digital and in-store experiences together. Online campaigns can be quickly adapted for in-store signage, either sent to print to the exact specifications needed or updated onto digital signage. Our seamless PIM and ERP integration means that everything that’s produced always contains accurate information. 

So whether you’re sending some love through your direct mail delivery, creating regional/country-specific in-store collateral, or putting together a standout social campaign, there really is only one tool for the job. Not only can you create – you can store and share, provide brand education materials and centrally manage campaigns from one place, wherever you are in the world.

Agile retail marketing: frequently asked questions 

Retail is an ever-changing environment, one where those who adapt and evolve with the times thrive while others fall by the wayside.

Continue reading “Embracing the age of agile retail marketing”

The events that occurred in 2020 catapulted retailers into a number of unprecedented situations, ones that have forced them to reconsider several elements of their business, fulfilment and marketing strategies. 

Now that 2021 is well underway, we have assessed the long-term impact that these events have had and will continue to have long into the future. 

How has the pandemic shaped retail?

Retailers, amongst many other industries, have seen monumental changes take place both month-to-month and day by day. Whereas sectors such as hospitality have been forced to close, consumers’ attitudes towards them remain relatively unchanged – they are simply limited in how they can interact with restaurants, bars and hotels.

Retail shopping, however, remains essential in many cases. Retailers have not only had to deal with the closures, but also different attitudes that vary from age group to age group and sub-industry to sub-industry. Other forms of shopping such as DIY and crafts – while not life-altering – have in some ways been critical for keeping people busy and mentally positive.

The challenges facing retail are shifting in real-time, and agility is key in being able to deliver. The need to be agile is no longer just a smart move, it’s a business-critical move. Those who didn’t take the right steps, and fast, have likely already lost out on market share. 

Although large online-only retailers such as Amazon have been positively affected by the pandemic (financially), they have still had to assess the way they deliver their operations day-to-day in order to cope with increased demand. 

Those who have felt the effects the most have been those with an imbalanced ratio of physical stores to their online presence. Clothing retailer Primark, for example, currently has no plans to go online, as it would leave their already thin profit margins even lower. For some businesses such as these, full digitisation isn’t possible. 

But Primark is ensuring that it keeps future shoppers engaged on social media, teasing them with product launches and creating a buzz around particular items through influencers. They may be closed on the high street, but they’re very much active on social media – creating demand and continuing to build relationships so that when doors are safe to open once more, they can make up for lost time. 

Conversely, struggling retailer Debenhams has been bought out by online clothing giant Boohoo, but rather remarkably, they don’t plan on keeping any stores open. This essentially means that the £55m purchase value was placed on the brands and website alone, with no bricks and mortar included. While we will see this iconic department store turn into a fully online operation, it’s very unlikely that the department store format in general will become obsolete – particularly as it’s one of the more interactive shopping experiences. 

Will things ever go back to normal?

Mass vaccination should help speed up the physical store recovery, but never to the (already declining) rate it was at. 

That said, despite some stores having to take drastic action to adapt and have a chance at competing, others who continue to improve the physical customer experience, and combine it seamlessly with digital, will continue to have a place in the real world. Online deliveries may tick the convenience box, but nothing can take away the satisfaction of hand-making your selections, trying on clothes and enhanced in-store experiences.

Shopping is a social habit. With the freedom of physical browsing highly restricted, when the situation starts to ease, consumers will soon want to return to the high streets when it is safe to do so.

Likewise, another shift we expect to see is that consumers will have more confidence in buying apparel for going out and vacations away. This is one niche retail area that greatly suffered during the pandemic. Not being able to try on these items physically sees online retailers bombarded with returns, and sometimes consumers can get tired of ill-fitting clothing and the effort it takes to make a return.

Stores such as ASOS have tried to combat this by using the buyer’s shopping and return habits to build up a size profile, and subsequently generate a recommended size for each item.

Why agile retail marketing is needed

The polarisation of demand, beyond that of what’s expected during typical seasonality, means there’s a greater need for agility in all processes, including the delivery of marketing materials. Teams have become accustomed to unpredictability, but many are still missing 3 key abilities:

#1 To adapt marketing in real-time in response to changing circumstances

#2 Bring in-store and online collateral in-house to go to market quicker

#3 Integrate PIM and ERP updates with marketing software 

BAM by Papirfly™ is putting all the power into the hands of retailers and retail marketers. Allowing internal employees to quickly and easily create whatever digital or print collateral they need, within a centralised portal. No upskilling necessary, and it can be done from anywhere in the world. 

All sizes can be pre-defined to make any asset configurable for any physical store. Likewise, videos, social media posts and more can all utilise real-time product data, such as prices, availability and more – meaning consumers are never left misinformed or disappointed. 

With so much uncertainty, preparation is key, but also difficult. BAM by Papirfly™ makes preparation possible. If a campaign strategy has to change at the drop of a hat, all materials can be updated without a fuss.  

While many retail brands have shied away from innovation, those who invest in solutions such as BAM will not only get to market quicker – their quick creation capabilities will allow them to get ahead of competitors lagging behind.

The consumer mindset shift

The need to be agile is ultimately dictated by the way that consumers behaved and continue to behave during the pandemic. Here we’ve outlined some key mindset shifts that are affecting retailers and retail marketers alike… 

Time is the new currency for consumers. Whether it’s delivery waiting times, customer service response times or how quickly they can find what they want, the bar has been set incredibly high for the digital world. When consumers get back to the physical store environment, the pressure is on to bring this level of promptness.

Physical stores may need to explore a more automated checkout experience, digital notifications that share offers, recommendations the consumer may like and consider how store layout could be simplified. 

Facebook, Instagram and Pinterest catalogues are making it easier than ever for consumers to buy directly through social media. With the average person spending 144 minutes a day on social media platforms, it’s a good place to get their undivided attention. While confidence in social buying is still in its infancy, it’s likely to increase amongst bigger brands. 

It’s in the best interest of retailers for consumers to pick up their orders in-store, or to make the purchase there in the first place. This allows upselling and additional purchases to take place.

But the reality is, while in-store pickup experiences can be enhanced and incentivised, as long as retailers continue to offer delivery, for many it will remain the more desirable option.

What you can use the delivery experience to do is to promote in-store events, provide coupons that can only be used in-store, or promote in-store exclusive collections.

When the online purchase journey is so seamless, what will motivate an individual to step foot in a store? Being made to feel special, enhanced surroundings and bringing digital into the physical world. 

Whether it’s introducing a coffee store, taking visual merchandising to the next level, or upgrading to digital signage that can interact with consumers’ technology, there are endless ways to engage the consumer – budget will of course dictate the lengths you go to.

How retailers can respond to changing demands

They say that necessity is the mother of invention. While Papirfly has always seen in-house production as a need, understandably, last year saw many retailers go into ‘austerity mode’, which left them not investing in innovation. All eyes have been on crossing the finish line, with little focus on a longer-term model and marathon ahead. 

However, this year retailers are starting to accept that the moves they make won’t bring back old buying habits, but that they will have to continue to be reactive as they are led by the developing situation. Of course, being agile is key, but retailers and retail marketers need a more sustainable way to stay reactive, consistently.  

BAM by Papirfly™ is a centralised tool that gives users the ability to create digital and print materials in a matter of minutes. Professionally crafted videos, social assets, emails and so much more. 

But more than this, it helps retailers bring digital and in-store experiences together. Online campaigns can be quickly adapted for in-store signage, either sent to print to the exact specifications needed or updated onto digital signage. Our seamless PIM and ERP integration means that everything that’s produced always contains accurate information. 

So whether you’re sending some love through your direct mail delivery, creating regional/country-specific in-store collateral, or putting together a standout social campaign, there really is only one tool for the job. Not only can you create – you can store and share, provide brand education materials and centrally manage campaigns from one place, wherever you are in the world.

Agile retail marketing: frequently asked questions 

Retail is an ever-changing environment, one where those who adapt and evolve with the times thrive while others fall by the wayside.

Continue reading “Embracing the age of agile retail marketing”

Brand Activation Management

Brand association: How to establish your brand in the minds of consumers

Ever wondered why certain brands spring to mind at the thought of particular words, places, times of the year, or even people? It may seem natural, but in most cases, it’s something that they have spent years establishing through daily interactions and significant moments in our lives.

Brand associations are what create the link between a brand and thoughts or concepts.

They influence our buying habits and help us decide what makes one brand different from another — even when the products and services they offer are largely the same.

What’s the science behind it?

How brand associations affect the inner-workings of our minds goes deep into psychology. 

The most widely recognised scientific explanation is found in the Hebbian Theory, developed by ‘the father of neuropsychology’, Donald Hebb. In The Organisation of Behavior (published in 1949), Hebb outlines his work in trying to explain how learning is accomplished within the brain.

Part of his theory is that neural pathways are developed based on experiences and that, when certain connections are created more frequently, they become faster and stronger. Hebb also theorised that one thought would be more likely to cause another if they have been recalled at the same time on multiple occasions in the past.

Brands can build these connections through:

Attributes

The distinguishing features of a brand’s products or services could include physical appearance, feel and quality, as well as packaging and presentation. 

For instance, a brand looking to promote that they are “eco-friendly” could build this association by ensuring their products are recyclable, or designing their packaging with colours and themes that represent nature.

Attitudes

The attitudes we have towards brands can be a direct link or very abstract. They can create feelings and emotions, such as happiness or nostalgia, or be linked to specific lifestyles, like athletics or luxury.

Sticking with the theme of nostalgia, adverts like this one from Microsoft from 2013 illustrates how brands can evoke the past through experiences, trends and objects, and then tie this back to their own company’s story. Finding ways to link familiar, recognisable elements for your customers to your brand values is an effective way to drive connections.

Benefits

The benefits that you associate with a brand could be linked to the reasons you buy their products or services, or the experiences you have while using them.

They might also align with your personal values by contributing to social causes. Examples like Warby Parker’s pledge to donate a pair of glasses to children and those in need for every pair purchased are illustrations of how choosing their brand helps you make the world a better place.

Celebrities

Brands have been using famous ambassadors to endorse their products for years. It’s also becoming more common to see company founders gaining publicity and having a major influence on brand association (think Steve Jobs, Richard Branson and Elon Musk).

This works most effectively when brands pinpoint a celebrity that embodies the values of your brand, for example, Ed Sheeran’s collaboration with Heinz was all the more effective because of Sheeran’s love of their ketchup, even having a tattoo of a bottle on his arm!

How the world’s leading brands stay front-and-centre

For the global brands battling it out to become the leading name in their market, establishing and maintaining positive brand associations is crucial. It’s the reason that:

coca cola brand association

Whether it’s bringing in the holiday season or evoking nostalgia with its iconic glass bottles, Coca-Cola is a brand that feels timeless. Positive brand associations make Coca-Cola seem as if it has been sharing happiness since forever.

There’s a reason you’ll find bright red Coca-Cola branding at holiday resorts, sports events, and tied to beloved characters like Santa Claus. By ingraining itself in these overwhelmingly positive experiences, the brand will have consumers reaching for its product in the good times and the bad to rekindle fond memories.

apple brand association

Apple hasn’t just gained customers, it’s garnered a following. We recognise their products as revolutionary, and this was only amplified by the success of their branding:

  • The sleek design of their products and the packaging they are presented in makes their range feel cutting-edge and premium
  • Apple product launches are special events that the brand has always done a standout job building anticipation for, making every new development feel like a true game-changer
  • Their ties to iconic innovators like Aardman Animations in their “Behind The Mac” series tie their brand and products to people who transformed their industry

nike brand association

The Nike swoosh has long been associated with the world’s best performing and most famous athletes. The brand’s past and present ambassadors have similar personality traits that align with its marketing — ambition, dedication and an unstoppable drive to be the best. 

As well as tapping into athletes’ aspirations, Nike has aligned itself with the emotions that first draw people into sport, such as competitiveness, teamwork, self-improvement and determination. Not only are consumers seeing Nike and thinking of sport, they are seeing sport and thinking of Nike.

starbucks brand association

When you think of Starbucks, as well as the expansive range of coffees available and that iconic mermaid on their logo, something that springs to mind is the writing of customers’ names on their cups.

While that may not feel like a big deal on the surface, this encouraged people to share their personally branded cup of coffee on their social channels. This little touch of customer engagement quickly made Starbucks a standout influencer brand on platforms like Instagram, and they continue to connect with millions across the globe this way.

mcdonalds brand asociation

After a run of negative publicity surrounding childhood obesity, McDonald’s’ long-running mascot, Ronald McDonald, was the first to disappear from their advertising. But rethinking their marketing strategy was just the beginning. They:

  • Revamped their menus to incorporate healthier options, with the nutritional information of meals included on these
  • Drastically altered their brand colours to green and introduced recyclable packaging to project a strong eco-friendly message
  • Reused their own cooking oils to fuel their bio-diesel range of trucks
  • Overhauled the design and feel of their interiors to encourage more people to eat in the restaurant rather than stick to takeaways

3 ways to start building stronger associations 

If building positive brand associations isn’t already part of your ongoing strategy, then these key takeouts will help get you back on track.

#1 Association mapping

A brand association map like the example below will help you analyse the positive and negative associations that consumers currently have of your brand. It will show you where you stand out from your competitors and what makes your customers choose your products or services.

You can use this information to focus on areas where you can infuse new meaning, generate engagement and create connections. The areas you choose to establish will then feed into how you shape your marketing strategy for the future, and how your content is distributed within this.

brand association mapping

#2 Analysing search terms 

When people search for something on Google, they will often try a combination of terms or phrases. This ‘co-search’ data can be analysed to find out the mental connections people are making based on topics, products, solutions and more.

As well as revealing whether your brand positioning lines up with what people are really searching for, co-search analysis can also highlight opportunities to build new associations based on your results.

In addition, investing in social listening tools takes the same principles of co-search data, only in real-time. By keeping your finger on the pulse of what’s generating buzz on social media platforms, you can build a strong sense of what people are linking your brand to and hot topics that you can harness for upcoming content.

#3 Avoiding the negatives 

Even with the best intentions, it’s all too easy to cause or strengthen negative associations with your brand. Some of the most common mistakes are:

  • Inconsistencies – Whether it’s the quality products, customer service or brand assets, staying consistent is vital for keeping on top of customer expectations. When trust in brands is at a low, negative memories are more likely to come out as the stronger association.
  • Going against your own brand values – In Nike’s own brand association map, their use of sweatshop labour has a stronger association than their sponsorship of school sports teams. This is a lesson in ensuring that the values you promote to consumers align with your ethical practices as a company.
  • Forcing connections that just don’t fit – It’s important for brands to react to what’s going on in the world. However, attempting to raise brand awareness via trending topics without being part of a solution or taking a stance that feels genuine puts your brand at risk of being ‘called-out’ by consumers on social media.

Strengthen your brand, connection by connection 

Building positive associations that reach the hearts and minds of your audience is an ongoing process, and one of the most powerful marketing techniques at your disposal.

With a solid understanding of what consumers already associate with your brand and a clear focus on where you need to stand out from your competitors, you can tap into human nature, influence behaviour and build a brand identity that stays front-and-centre for years to come.

However, sustaining the connection between your brand and consumers relies on content that is both consistent and ongoing. Falling short on either of these key traits can gradually undo the hard work you’ve invested in forging those bonds to your customers.

BAM by Papirfly™ is helping brands across the globe steer clear of this scenario. By enabling marketing teams to generate more content in-house faster and more cost-effectively – with no sacrifice of quality or brand consistency – brands can build and maintain the connections they establish with their audience better than ever before.

Empower your team. Enhance your branding. Get in touch and discover BAM today.

Marketing

The marketing technology revolution: Will you be left behind?

The marketing technology (martech) revolution is part of the imminent move to digital.

Fintech and medtech were just emerging sectors not so long ago, but they are now so commonplace and thriving that it’s hard to remember a time when they were met with scepticism. The next big digital move is already well underway, with the martech landscape now 50 times the size it was back in 2011. See if you can spot our logo in there…

Right now, thousands of solutions are available worldwide, and it’s clear that martech has undergone a seismic shift in the last year. This article delves into some of the ways that leading companies are revolutionising their business with martech, and why it’s no longer an area that can be ignored.

What does martech look like in 2021?

The best place to start is Chiefmartec.com’s Marketing Technology Landscape. Each year, this comprehensive supergraphic shows us the martech tools across every category — 2020’s edition is up 13.6% on last year, with 8000 solutions now available worldwide.

As you can see from the supergraphic, the martech landscape is vast. So to help you make more sense of it, we’ve honed in on 6 key areas and highlighted what we think matters most for marketers:

#1 Advertising and promotion

There are more advertising channels and platforms than any one person can keep track of, let alone manage effectively and consistently. Finding a solution that helps you focus on an approach that’s best for your brand (and your budget) will help you make the most of your resource and keep your output on track.

This year has solidified the already accelerating move to a digital-first marketing strategy. Going forward, martech tools will be essential in maximising the potential for reaching consumers online, without having to rely on agency help.

#2 Content and experience

There’s no point in having all-singing all-dancing campaigns when your customer content and experience is lacking. In order to maintain quality and consistency, it’s important to be on top of everything from video and interactive content, to PIM and MRM.

This is no small task, especially for large global brands, but it’s one that is proven to build trust and connect with new audiences. All-encompassing platforms like BAM by Papirfly™ are the best way to maximise this potential and take control of your brand assets.

According to the Content Marketing Institute, 56% of businesses are planning to increase their content creation spending. With more output than ever before, automated content will be pivotal in keeping up with demand across multiple channels.

#3 Social and relationships

To create lasting connections with your audiences, you need a tool that helps you manage the way your brand interacts with customers, employees and the general public. The essentials should be a comprehensive CRM tool that helps you manage new and existing relationships, keeping them engaged on a personal level and converting interest into sales.

You’ll also want to keep the conversation flowing with a solution that helps you monitor your presence on social media and react to feedback and comments on review sites.

Brands can no longer hide behind faceless logos. With social media now ingrained in our everyday lives, consumers expect immediate engagement, a high level of personalisation and two-way conversations from the companies they interact with.

#4 Commercial and sales

The demand for better personalisation and automated sales funnels have surged as customers expect more from their buying experiences. Microsoft and Hubspot are among the solutions offering tools that do just that.

But before investing in a big name, it’s important to understand where you need to implement better personalisation and nurture sales more effectively. This might mean choosing a number of different solutions to cover e-commerce, retail and local marketing, for example, or even one that crosses over all three.

More people are switching to online shopping for good. This has always been expected, but the events of last year have made the move sudden. To facilitate this skyrocketing online demand, a martech tool will help you fulfil orders, create seamless customer journeys and follow up on sales.

#5 Data

As digital marketing channels continue to grow, data, and what companies can do with it, plays a vital role in any digital strategy. For many, this has meant more time agonising over spreadsheets. But when you invest in the right tools, that doesn’t have to be the case. 

Instead of manually collecting data, your time is better spent analysing the numbers. By having a clear view and dashboard of everything that’s happening in real-time, you can make informed decisions about your next marketing move.

With data martech solutions, you’ll see the returns on every penny you spend on marketing. They’ll help you decide which channels to invest in, show you how well your campaigns are working and give you the insights you need for more accurate decision making.

#6 Management

Digital project management software has become a necessity for most teams. While there are many tools out there that concentrate on specific areas of project management, there are many more that continually put in the time and dedication to bolt-on new features as the demand for them arise. They can help with:

  •  Budgeting
  •  Campaign planning
  •  Collaborative working

The best investments for you will depend on which of these things are your top priorities as a business.

If you’re investing in some or all of the martech solutions we’ve discussed above, you’ll need a way to manage all of the moving parts in your campaigns. A digital project management solution will help you centralise your marketing materials, team workflows and project deadlines.

Which solutions are in the spotlight?

In a recent survey, NewsCred asked marketing leaders about the types of martech tools they would actively be investing in over the next 12 months. They found that accelerating campaign execution is a top priority for 70% of them.

With the right martech solution, you can support your teams at every stage of the campaign process. With an increase in demand for collaboration tools, many teams will be focused on finding solutions that will help with visibility, content production and campaign management.

Why now’s the time to invest in martech

We caught up with Papirfly MD Dave Thompson, to get his insights on the martech landscape and why it’s such an important area of investment going into 2021:

“Tech has been intertwined with marketing for a long time, but in 2020 we became reliant on technology in all aspects of business. Companies have had to change the way they reach their audiences and help their teams work together. They suddenly needed new ways to organise, collaborate, communicate and create.

Teams all over the world became more accustomed to working online with less resources and having to react more quickly to changing consumer needs. Martech tools have been instrumental in navigating these unexpected challenges.

It looks like things will take a while to return to some form of normality, but the lockdown restrictions we have seen over the last year paved the way for new martech tools to prove that these new digital-centric ways of working can have major long-term benefits.”

What are you missing out on?

Martech platforms have sped up or completely automated labour-intensive tasks to allow more time for planning and strategy. Far from stifling creativity, this has made routine asset creation an easier, more streamlined process and drastically cut down times-to-market. 

In essence, it means that more can be done with fewer people, and with smart templates from systems like BAM by Papirfly™, you ensure both quality and consistency without the need for agency help.

Finding the best martech solution for you will come down to what you need to achieve and how you can leverage the tools provided by different platforms.

New year, new budget

The annual Gartner CMO Spend Survey for 2019-2020, which collected data from more than 340 marketing decision-makers from North America and the UK, found that martech is now the single most significant area of investment for marketing resources and programmes.

Collaboration tools that support the entire marketing workflow — from ideation, right through to collaboration and roll-out — should expect to see the lion’s share of that spend, as companies look for ways they can fill the gaps in their marketing strategy that have appeared as a result of remote work becoming the norm.

Embrace more of martech with BAM by Papirfly™

While many companies have been focussing on digital by using several tools together, BAM by Papirfly gives you access to everything you need from one centralised location.

The all-in-one brand activation software is leading the way in saving time, money and effort when it comes to rolling out local and global campaigns.

Book your live demo today to discover the martech tools from BAM that will empower your teams to deliver more in 2021 and beyond.

Marketing

Shattering perceptions of brand colour psychology

Colour’s ability to persuade and influence the feelings of consumers has been a topic of fierce discussion through the years. 

Since Angela Wright’s theories on colour psychology came to the forefront in the 1970s, there has been a tidal wave of information highlighting how colours are perceived, and why this should guide a brand’s chosen colour palette.

There is no question that colour is critical when it comes to building a brand. Research demonstrates that consumers form their immediate opinion of a brand or product within 90 seconds of seeing it, and up to 90% of that judgement is based on colour alone.

  • Colour boosts people’s brand recognition by up to 80% (Source University of Loyola, Maryland)
  • Colour influences up to 85% of shoppers’ purchase decisions ( Source Suresh Kumar)
  • 81% of brands believe their colours give them a competitive advantage (Source Xerox)

And, there wouldn’t be this much discourse on colour psychology in marketing if these insights carried no weight whatsoever. At their core, different colours do evoke different emotions from us, as well as their brightness, hue and shade – and marketers should be aware of these.

But, is the current consensus on colour psychology all it’s cracked up to be? While basic principles do apply, variables such as culture, context and personal preference mean that marketers should be wary of completely buying into colour psychology.

We’ll explain here why you shouldn’t become a slave to the colour wheel, and what to keep in mind when crafting your unique colour palette.

Shattering perceptions: The nuance of colour psychology

There are 4 fundamental factors that need to be considered against these “universal” truths of colour psychology, in order to help ensure your brand colour palette is compiled with the right attention to detail:

  • Experience
  • Context
  • Culture
  • Individuality

Experience

What’s your favourite colour? Why is it your favourite?

Most people have a clear answer to this question. A colour that just clicks with them for whatever reason. Likewise, you probably have a colour or two that you just can’t stand, and wouldn’t want around you in any circumstances.

Unsurprisingly, this may play a big factor in the products you buy and the brands you form relationships with. We will naturally gravitate towards those bearing a colour that we like, and consciously avoid those with colours we find displeasing.

There’s nothing brands can do about this – it’s just an indicator that people’s attitudes towards colour can be highly subjective, so always take colour theory with a pinch of salt.

Context

While we may associate colours with particular thoughts and feelings today, that doesn’t mean we will always see them in this light. Attitudes towards colours can change significantly over time, placing them in an entirely different context.

A frequently cited example is that pink, commonly referred to as a feminine colour, was once perceived as a masculine shade due to it deriving from red. Subsequently, blue was viewed as the more feminine hue, linked to its association with The Virgin Mary.

This shows that context is crucial, and it’s vital that you don’t become too closely tied to “conventional” colour theories that you ignore any changes in the landscape around you.

Culture

Did you know that in China, red is a colour closely associated with luck and prosperity, while white is a mourning colour, rather than black?

And green is the colour representing love in Hindu culture, instead of the red we associate it with in the Western world.

You’d be forgiven for not considering these when reading some colour psychology guides online, as they are often deeply rooted in the Western perspective. But, as brands extend their reach further across the globe, they need to consider what their colours are projecting to their audiences, and whether this requires a rethink.

For example, when a US chewing gum company entered the Chinese market, their sales were initially very disappointing. The reason? The green wrapping paper they used. Green is a sacred colour in China, so they found more success when they switched the wrappers to be pink instead for this market.

Individuality

An important reason to cut through the lessons taught by colour psychology is one of the core principles of branding – being unique.

If every financial firm chose blue as their core colour, then that would be a pretty dull, uninspiring landscape. All it would take is for someone to add a splash of red or yellow, and they would immediately stand out from the crowd.

Don’t compromise your individuality by chaining yourself too closely to colour psychology guides. While they can offer a general frame of reference to guide you on forming your brand identity, you should recognise when to deviate from the blueprint in order to express the unique personality and values of your organisation.

Top 10 tips for building your brand colour palette

#1 What makes your brand special

First, consider your brand’s unique values and personality – what qualities and characteristics do you want to project through your colour palette?

#2 Refer back to a colour psychology guide

See what colours correlate to these particular values and emotions. While you shouldn’t stick to these rigidly, this can offer inspiration and a solid frame of reference.

#3 Ask your audience for their perspective

How do they want to feel in relation to your product and services? How do you want them to feel? Do they connect to any colours in particular in the other brands they use?

#4 Check out your competition to make sure you stand out

If there is a general trend of a particular colour across your competitiors, what can you do to set your organisation apart, while still expressing your company’s values?

#5 Choose how you want to present colour in branding

Do you lean towards a monochromatic style, pushing a single colour in various shades to push one particular message? Or would you prefer to mix things up with a complementary or triadic approach?

#6 Look over the latest colour trends

See if anything is in vogue moving forward. For instance, in 2021, muted colours and soft pastels are presenting brands as calmer and more reassuring, ideal for the strange time we find ourselves in.

#7 Stick to the 60-30-10 rule

This well-established design approach helps to balance out colours across your brand collateral, and can be an effective way to accentuate your brand’s primary colour.

#8 Collaborate with an expert

If you’re finding it hard to nail down your palette, consider working with an agency or dedicated design team. This expert, third-party collaboration can offer a fresh, outside perspective on what your brand stands for, and how your colours can best project that.

#9 Get feedback and refine

Once you have ideas for your colour palette, user test it as much as you can, both internally and externally. See which combination gets the best positive response from your colleagues and audiences.

#10 And finally…

Remember that there are no concrete rules to define what your brand colours should and shouldn’t be. Put your brand’s identity first, and use this and your research to guide your choices, rather than become too attached to colour psychology.

Exploring colour psychology: What do different colours mean?

While colour psychology shouldn’t be taken as gospel, it’s important to understand the emotions that each colour is said to inspire in the human psyche:

Blue

There’s a reason why blue is the colour most commonly featured in the logos of Fortune 500 companies – it is considered a beacon of reliability. It is the colour most closely associated with diligence, trust and calmness, which is why it is prioritised by many highly professional firms.

Red

Red is another popular colour featured in brand colour palettes, as it is a powerful attention grabber. The colour is closely associated with passion and energy, and its perceived ability to increase appetites mean it is readily employed in the restaurant industry. However, its association with danger and pain can also be seen as a turn-off.

Yellow

Many consider yellow an inspiration for warmth and positivity, as one of the brightest colours and its association to the sun. In this context it is meant to evoke optimism and happiness in consumers – yet it is also closely connected to warning signs and danger in certain circumstances…

Green

Green is a versatile colour. As the colour most closely connected to nature, many employ it as a sign of eco-friendliness, like McDonald’s employed in their rebrand across Europe. In other situations, it is noted for inspiring feelings of health, vitality and security.

Orange

Orange is tied to emotions of excitement, liveliness and dynamism. Because it doesn’t carry the same intensity as red shades, orange is often viewed as more playful and friendly, ideal for brands appealing to younger audiences.

Purple

Due to purple not being commonly seen in nature, it is often used to depict luxury and exclusiveness. Used throughout the years as a marker of wealth and status, brands employ this colour to illustrate a deeper level of quality and maturity across their offering.

Pink

The impression that pink provides is often associated with feelings of calmness, softness and care, quite far removed from the more in-your-face red shades. It has also in recent decades – rightly or wrongly – been considered a more feminine colour.

Brown

As an earthy colour, brown is often closely tied to nature, and the comfort and familiarity that this offers. While often not the most eye-catching colour, this natural reliability often leads to brown being harnessed by food brands.

Black

Black may be viewed as a polarising colour – stable and sophisticated to some, dark and unnerving to others. But it is a staple colour for many brands in one context or another, and is often considered an indicator of quality.

White

Whether it’s a wedding dress or snow falling down, white has always been closely connected to purity. The simplicity and clarity of this colour has made it a go-to for brand’s who want to project that their offering is simple and untainted.

As we noted earlier, colour is one of the key attention-grabbers behind a consumer’s decision to use a brand’s product or service. And the emotions inspired by the colours listed above are grounded in science – the way our brains take in visual information and interpret it naturally inspires some form of emotional response.

However, relying too closely to these perspectives on colour psychology when building your brand colour palette is a dangerous path to travel. While colour can encourage emotional responses, it isn’t a case of colours flipping a switch in customers’ minds – an impression that far too many colour psychology guides seem to present.

Plus, for as much as it is cited, colour psychology is not backed by a ton of qualitative research, and can sometimes clash with other interpretations. 

The conflict surrounding yellow is a clear sign of this. While it is linked to the release of Serotonin in the brain, encouraging people to feel more optimistic and happy, other research links it to feelings of frustration and anger, judging by the belief babies cry more in yellow rooms.

Applying colour psychology appropriately

We hope this has given you a greater insight into brand colour psychology, from the emotions most closely associated with various colours, to why you should always take these studies with a pinch of salt.

One thing that is undeniable is the importance of colour in branding, and the impression this gives to consumers. While there are no hard-and-fast rules to how you choose to present your brand, your colours will go a long way in how people perceive and recall your brand. 

So, do the research and trialling required to find the ideal colour(s) for your organisation, and apply these consistently throughout your branding.

Consistency is at the core of BAM by Papirfly™. Our platform’s customisable, intelligent templates enable you to lockdown on your defined colour palette, ensuring there is no chance of assets being created that go against your brand’s unique identity.

Discover the faster, simpler and more cost-effective way to own your brand like never before by arranging your demo today.

Brand management, Brand strategy

How to succeed with your brand development strategies

Having a brand development strategy is an essential part of company growth. In fact, as much as 77% of B2B marketers say branding is crucial for company growth. But how do you ensure success? 

First, you need to start with a plan – where you are going and how will you get there? And knowing that branding is more than just one task, your plan also needs a line of attack on how to overcome the obstacles and challenges that lie ahead.  

Planning is easy, execution is hard. Let’s have a look at what we believe are essential steps in succeeding with your brand development strategy.  

Continue reading “How to succeed with your brand development strategies”

Having a brand development strategy is an essential part of company growth. In fact, as much as 77% of B2B marketers say branding is crucial for company growth. But how do you ensure success? 

First, you need to start with a plan – where you are going and how will you get there? And knowing that branding is more than just one task, your plan also needs a line of attack on how to overcome the obstacles and challenges that lie ahead.  

Planning is easy, execution is hard. Let’s have a look at what we believe are essential steps in succeeding with your brand development strategy.  

Continue reading “How to succeed with your brand development strategies”

Having a brand development strategy is an essential part of company growth. In fact, as much as 77% of B2B marketers say branding is crucial for company growth. But how do you ensure success? 

First, you need to start with a plan – where you are going and how will you get there? And knowing that branding is more than just one task, your plan also needs a line of attack on how to overcome the obstacles and challenges that lie ahead.  

Planning is easy, execution is hard. Let’s have a look at what we believe are essential steps in succeeding with your brand development strategy.  

Continue reading “How to succeed with your brand development strategies”

Marketing

6 ways to optimise your video marketing

If you’ve clicked this article, then you likely recognise that video marketing is now a core component of virtually any successful content marketing strategy. And knowing how to optimise your strategy is crucial to maximising the benefits and limiting the drawbacks.

For those who aren’t as aware of the power of video marketing in today’s landscape, here are a few stats that might encourage you to hit record:

10 remarkable video marketing statistics

So, if you were still speculating on how effective video marketing is and why you should be taking it seriously, that’s plenty of evidence for you right there. And this is a trend that shows no sign of slowing anytime soon – video is here to stay.

As video marketing continues its onward march as the standard-bearer of content for the foreseeable future, the onus is on marketing teams to optimise their strategy to reap the benefits. Because, while it is now impossible to ignore the effectiveness of video marketing in attracting, engaging and converting consumers, that doesn’t mean it doesn’t have shortcomings that need to be overcome.

The advantages and disadvantages of video marketing

Advantages

  • Videos are typically more attention-grabbing than written content
  • Video content is a powerful way to evoke emotions from your audience
  • Videos generate greater engagement and conversion rates
  • Video marketing strongly aligns with smartphones and other standout devices

Disadvantages

  • Video overheads and production can be expensive
  • Video content can be time-consuming to produce
  • Videos are tricky to update once published, making them less evergreen
  • Videos aren’t always easy to view due to technical issues or bandwidth problems

The balancing act involved in generating the biggest benefits of video marketing and reducing the impact of the negatives will largely come down to how effective your strategy is. This will provide answers to the most important questions surrounding your content, such as:

  • What are your goals from your video output?
  • Who is the target audience of your videos?
  • What is your budget and time allocation for producing videos?
  • Who is responsible for executing your video marketing plan?
  • Where will you be posting your video content?
  • How will you measure the performance of your content?

Introducing techniques to optimise your video content will be key to making this investment worthwhile and allowing your business to hop on the hottest trend in content marketing right now.

Optimising your video content marketing

1 – Choose the right video style for your audience

As part of cementing your video marketing strategy, you need to have a clear idea about what style of video the crux of your content is going to take. This will be based on the industry you work in, the information you can offer through your content, and the personality of the audience you’re targeting.

The wide variety of video marketing ideas you can use include:

  • Vlogs: personality-driven content that is cost-effective to produce
  • Explainers: videos created to explain a product, service or brand to your audience
  • Tutorials: content that demonstrates to viewers how to use a product or service
  • Promos: videos that publicise the effectiveness of your brand’s offering
  • Webinars: discussions or interviews that explore a topic important to your audience
  • Case studies/testimonials: stories from real customers that highlight how working with your company benefited them
  • Culture: glimpses into the culture and atmosphere behind your organisation
  • Animations: visual, straightforward cartoons to illustrate complex topics or ideas

Your video marketing could be a mix of these, or something completely different than those listed above. But, the most important thing is that it represents the content your audience is looking for and that the creation is sustainable.

Once this is established, you can spend time honing and perfecting your production of this type of content, rather than waste time trying to cover every corner of the video marketing spectrum.

2 – Assess what your competitors are doing

As well as spending time researching your audience and the type of content they prefer, it can pay dividends to have a look at what your competition is doing, or others who work in your industry.

While your content wouldn’t be a carbon copy of what they are presenting to their audience, it will give you a stronger understanding of what is effective (or not-so-effective) at translating your products and services to people online.

And, although it can be tempting to try and reinvent the wheel against your competition with a completely different style of video content, only do so if your market research indicates this. There is no shame in being second or third to a trend – you just have to produce content that is more effective at educating/entertaining the reader.

3 – Utilise multiple channels

The great thing about video marketing is that it has quickly become a core feature of virtually every marketing channel:

So, when you create a video, make sure you spread it around on multiple platforms, rather than create a distinct piece for each of your channels, which can be time-consuming. This will help your videos attract the widest reach and get the most value out of each production.

However, it is important to note that different channels have different formulas for successful videos. While longer-form, detailed videos might hold attention on YouTube, that is not necessarily the case on social media platforms like Facebook, Instagram or Twitter.

Therefore, finding ways to adapt and edit the same video for the various platforms will help you get the most bang for your buck.

4 – Master the essentials

To get the greatest benefit from your video marketing, it is important that every piece of content has the following checked-off:

  • A clear storyboard – no matter how simple or short you’re planning to make your video, having a plan drawn out can make the process that much faster
  • An attention-grabbing title – preferably no longer than 60 characters, but able to describe what a viewer will pick up by watching your video
  • A quality thumbnail – this will be one of the first things your audience will see from your video, so ensure that also catches the eye
  • A keyword-rich description – while few people will read the description of a video, this is what Google will use to help rank your video for particular keywords and phrases your audience is searching for
  • Relevant tags – on YouTube and other video platforms, tags are another SEO-based component of video content that search engines use to index your content
  • A strong hook – 20% of users click away from a video with 10 seconds of starting it, so a powerful hook at the beginning is crucial to keeping their attention
  • An effective CTA – whether it’s a link to another video, or direction to your website for further information, don’t leave your viewers hanging after a video – lead them to the next part of their journey

5 – Brand your videos consistently

Video content is an effective way to boost brand awareness – but only if you make your branding stand out across your content. Being consistent and clear with your digital branding will make it easy for people to associate your content with your organisation, instilling a sense of trust and connection between them and you through the quality of your videos.

This aspect is a key feature of BAM by Papirfly™. Our software and smart templates make crafting beautifully branded video content straightforward and stress-free, allowing organisations to dedicate more time to the actual storytelling and information within their videos.

The more hacks you can introduce to minimise the time and cost of producing videos, the better it is to keep your video marketing plan consistent and frequent, without compromising on the strength of your messaging.

6 – Make sure your videos are mobile-friendly

Did you know that 70% of watch time on YouTube takes place on a mobile device? Or that mobile shoppers are 3x more likely to watch a video than on their laptop or desktop?

Simply put, taking a mobile-first approach to your video content marketing is more important than ever. So, when you’re producing content across multiple channels, do make sure that:

  • Your selected video platform/player is responsive on all devices
  • Your video splash screen is adaptable to fit all devices
  • Your CTA is geared to ease of interaction for mobile users

Reaping the benefits of video marketing

Now you understand the importance of video in marketing, and know techniques of how you can optimise this valuable content as part of your overall content strategy, you are in a strong position to attract and engage your audience online like never before.

And BAM by Papirfly™ is there to ensure your videos are always on-brand and on-point. From pre-defined transitions for a smooth editing process, to professionally branded intros and outros to cap your quality content, we can help your brand resonate with every viewer moving forward.

Want to know more? Get in touch with us today.

Brand Activation Management

Why anecdotal feedback can be as powerful as data for your brand

Anecdotal feedback can be a dirty word for digital marketers who live and breathe by quantitative data and hard facts. But anecdotal comments and feedback deliver something that black and white numbers simply can’t – that something is emotion.

Whether it’s a positive, negative or downright ridiculous bit of feedback, you never know where it might take your next marketing campaign. That’s not to say you should throw out your sensible, goal-oriented strategy. But taking a moment once in a while to put your head above the data pools could see you strike a nugget of gold.

The success of user-generated and social content alone is enough of a testament to the power of anecdotal stories and comments, but let’s take it right back to its simplest form and apply it to a real-life example.

Let’s say you’ve been served a digital advert for an event, and were then remarketed to it via other mediums. You do a little bit of research, look at some reviews and eventually, you think about booking a ticket.

You then call a friend to see if they would like to go, but they advise against it as they saw a Facebook status of someone that said what a disappointment it was. You decide against going to the event, despite the research you have undertaken.

The comment from the friend was anecdotal, and contradicts all the facts and research you have done to date, but you listened to it.

This is one example out of thousands, but it shows just how powerful a piece of anecdotal feedback can be when an emotional connection is made.

Emotions in marketing can be the driver of a great story, but they can also cloud your judgment, and the latter is where a lot of the hostility comes from. Below, we’ve listed 6 ways you can harness anecdotal feedback as a positive, and provided some examples…

#1 Products being used in different ways

When Crocs came onto the scene, they were initially developed as a boating shoe. Today, they have taken a surprising turn as somewhat of a fashion symbol. But somewhere between their inception in 2002 and the present day, people from medical professions across the world started wearing them, and telling their colleagues about them on social media and in real life.

Crocs soon picked up on this feedback and trend, and has since introduced initiatives such as “A Free Pair for Healthcare” and become generally associated with the medical industry. With medical professionals known to spend long hours on their feet, this anecdotal movement has helped solidify the perception of Crocs being comfortable and good for the feet.

Outside of the footwear world, companies can learn about the ways their products are used differently through the power of social media. Whether it’s a new cooking trend involving Oreos or using Alka-Seltzer to clean a toilet – anecdotal stories can take your marketing in new and interesting directions.

#2 Specific flaws in your process or product

While customers are much more likely to leave a negative review than they are a positive one, both can be incredibly useful. If the same keywords are repeatedly popping up on review sites, this could be a much wider issue to address.

For example, you may be getting a high number of drop-offs at the online checkout, without any data to shed light on this error. However, social media and review sites might point you in the right direction, if users have taken to the platforms to vent their frustrations.

#3 Ask better questions

When thinking about your brand’s next strategic move, data can help you define the right answers. What the anecdotal evidence can provide is new perspectives and raise new questions.

#4 Find new perspectives

When Crocs came onto the scene, they were initially developed as a boating shoe. Today, they have taken a surprising turn as somewhat of a fashion symbol. But somewhere between their inception in 2002 and the present day, people from medical professions across the world started wearing them, and telling their colleagues about them on social media and in real life.

Crocs soon picked up on this feedback and trend, and has since introduced initiatives such as “A Free Pair for Healthcare” and become generally associated with the medical industry. With medical professionals known to spend long hours on their feet, this anecdotal movement has helped solidify the perception of Crocs being comfortable and good for the feet.

Outside of the footwear world, companies can learn about the ways their products are used differently through the power of social media. Whether it’s a new cooking trend involving Oreos or using Alka-Seltzer to clean a toilet – anecdotal stories can take your marketing in new and interesting directions.

#5 Specific flaws in your process or product

While customers are much more likely to leave a negative review than they are a positive one, both can be incredibly useful. If the same keywords are repeatedly popping up on review sites, this could be a much wider issue to address.

For example, you may be getting a high number of drop-offs at the online checkout, without any data to shed light on this error. However, social media and review sites might point you in the right direction, if users have taken to the platforms to vent their frustrations.

#6 Ask better questions

When thinking about your brand’s next strategic move, data can help you define the right answers. What the anecdotal evidence can provide is new perspectives and raise new questions.

#7 Find new perspectives

When LEGO noticed fans exchanging ideas online about what to build and how to adapt existing sets to make other items, they had a stroke of genius. LEGO ideas is an online community where users can submit new ideas for products and, if successful, they get paired with a product designer to make their idea a reality.

Another example is when Uncle Ben’s rice came under the spotlight for racial stereotyping on its packaging. It’s pretty incredible that it took so long for someone to speak out against this, but the brand was quick to react by changing the branding and name in the U.S. following an outcry of criticism.

What started as some comments on social media ended up revamping an institutional brand and creating a massive positive change for the representation of African Americans.

#8 Find new audiences

When a new development in London came across some negative Daily Mail comments on their press article, they decided to do something more than wallow.

It made them realise that the people who read the Daily Mail are definitely not their target audience. They instead used the comments in actual advertising campaigns to further iterate this point. It helped them refine their audience and turned negative feedback into a push of positive advertising.

#9 Generate new content or campaign ideas

There were rumours circulating that Starbucks was intentionally instructing their baristas to write people’s names incorrectly. While there is no confirmation of this being true, it does beg some questions.

When Starbucks started writing names on cups and calling them out in their stores, people took to social media to vent their frustration that their names were spelt incorrectly. It happened more and more until it became a trend to post your white and green cup on social media.

This demonstrates once again how anecdotal feedback can turn into a movement, and though on the surface it appears negative, Starbucks didn’t dip in sales and got free promotion worldwide.

In conclusion…

Anecdotal feedback can’t be measured or exactly defined, but it can provide insights that would have otherwise been unavailable to you by simply staring at a spreadsheet or dashboard. Strategies will never rely solely on anecdotes, yet there should definitely be an allowance for occasionally exploring this kind of feedback – you never know what opportunity you might find.

It’s also important to remember that emotion tends to carry more weight than data, even for you as a marketer, so try not to get too bogged down in the odd negative comment – if the data is promising, then not everything needs knocking down.

If you are keen to supercharge more content with the anecdotal feedback you receive, BAM by Papirfly™ makes this infinitely more attainable. Our all-in-one brand activation software allows users to adapt and evolve content in just a few clicks through our fully bespoke, intelligent templates.

So, should you want to change course on a campaign or brand asset based on the response you receive, this can be rectified in a matter of minutes. You don’t need to be a design expert or enlist the help of an agency – anyone can create and edit assets in BAM with no risk of a drop in quality or a break in brand consistency.

Plus, these assets can be adapted and shared with your teams worldwide through our software’s dedicated DAM portal. This ensures that any change you make can be applied across the board, so there is no chance for inconsistencies to creep in.

This is just scratching the surface of how BAM can accelerate and enhance your marketing. To discover the full possibilities, get in touch with our team or arrange your own personal demo.