Do you provide support for all customers?
For all our customers, Papirfly support is available through email or phone during working hours.
What does Papirfly’s onboarding process look like?
A dedicated onboarding team guides the customer through a defined process of discovery, configuration, and specifications ensuring a successfully tailored delivery. The team focuses on understanding the customer’s specific workflow, needs, and pain points to ensure the solution we deliver is right for each customer. Our mission is to provide a seamless and positive experience that will add real value, as well as ROI.
What integrations does the Papirfly Suite support?
See all available integrations on our dedicated page.
Do you have API documentation?
Papirfly is able to provide technical documentation to customers who need to understand Papirfly’s APIs and how they are used or how to integrate with them.
How does Papirfly collect and store sensitive customer data?
Only basic contact details are collected e.g. name and email address, in order for users to login to the portal. Papirfly has not been affected by a security breach or had to report an incident to the regulator in the last 5 years, and beyond.
Our hosting providers are located in Norway (EEA) and Sweden (EU), which are both GDPR-compliant areas. Papirfly currently has ISO 22301 Business Continuity Management System certification and has recently started the ISO 27001 Information Security certification process. Papirfly uses Amazon Web Services (AWS) as a hosting provider and therefore benefits from all the AWS ISO certifications and SOC 2 audits.
How do you treat data to ensure customers are compliant?
Papirfly has signed contracts and data processing agreements with customers to outline their responsibilities as the data processor and custodian of the customer’s data. Papirfly ensures compliance with GDPR and other data protection laws, implementing various technical and organizational measures to safeguard the confidentiality, integrity, and availability of all data. This data includes encryption, business continuity systems, and various security policies.