FAQ

Yes. User guides for each of our unified products are available to our users through our Knowledge Base here.

Standard SLA with our customers includes the following support response times:
Scandinavian customers: 30 minutes between 08:00 – 16:00 CET
Global clients: 2 hours between 10:30 – 18:30 CET

For all our customers, Papirfly support is available through email or phone during working hours.

Email: 08:00 – 17:00 CET
support@papirfly.com
support@papirfly.co.uk
support@papirfly.no
support@papirfly.dk

Phone: 08:00 – 16:00 CET
+47 922 08 806

A dedicated onboarding team guides the customer through a defined process of discovery, configuration, and specifications ensuring a successfully tailored delivery. The team focuses on understanding the customer’s specific workflow, needs, and pain points to ensure the solution we deliver is right for each customer. Our mission is to provide a seamless and positive experience that will add real value, as well as ROI.