Support
Are there user guides available?
Yes. User guides for each of our unified products are available to our users through our Knowledge Base here.
Resources
FAQ
Support
Support
How long does it take to get a support response?
Standard SLA with our customers includes the following support response times:
Scandinavian customers: 30 minutes between 08:00 – 16:00 CET
Global clients: 2 hours between 10:30 – 18:30 CET
Support
How can I get in touch with the Customer Success team from Papirfly?
For all our customers, Papirfly support is available through email or phone during working hours.
Email: 08:00 – 17:00 CET
support@papirfly.com
support@papirfly.co.uk
support@papirfly.no
support@papirfly.dk
Phone: 08:00 – 16:00 CET
+47 922 08 806
Support
What does Papirfly’s onboarding process look like?
A dedicated onboarding team guides the customer through a defined process of discovery, configuration, and specifications ensuring a successfully tailored delivery. The team focuses on understanding the customer’s specific workflow, needs, and pain points to ensure the solution we deliver is right for each customer. Our mission is to provide a seamless and positive experience that will add real value, as well as ROI.